Zazzle  Reviews 24,355

Great customer service. Quick resolution.

Date of experience: July 04, 2025

The product I ordered was not the one I received. However, when I spoke to a representative they were great and prompt to refund my money. No hassle. I would not hesitate to do business with them in the future.

Date of experience: July 03, 2025

Fantastic service. I recently ordered personalized materials for the celebration of life of my father-in-law. The package included 3 large-size posters, programs, bookmarks, and a guestbook. The designers assistance is priceless. There was a glitch when I submitted the order, and the expedited arrival that showed was later than my deadline. I phoned Zazzle, and the reps contacted production to ensure they met my deadline. Everything arrived a few hours before expected, and all the materials were beautiful, with perfect colors. Everything was perfect. I will use Zazzle again. Competitive prices, too.

Date of experience: June 27, 2025

Amazing customer service from start to finish

Date of experience: July 02, 2025

I entered my shipping information incorrectly. Zazzle's customer service made it very easy to resolve. Much better than other sites!

Date of experience: July 02, 2025

The website would not let me make a few detailed changes that were important to me to make the statement that I was trying to make. So I called and Andrea helped me, all I can say is WOW true customer service for a change. Her patience for a technology challenged older man for one. She was able to make the slight changes I wanted and it was exactly what I was looking for. Now the statement I was trying to make is absolutory spot on, thank you Andrea.

Date of experience: July 01, 2025

I’ve been using Zazzle for 10+ years and they consistently work hard to provide good customer service. Their website/app is easy to navigate and create your own designs too.

Date of experience: June 30, 2025

I’ve ordered many items from Zazzle & if there is ever an issue, they solve the problem like pros. Highly recommend-outstanding products, problem solvers if issue arise & are kind people to work with.

Date of experience: June 23, 2025

The rep, Beth, has been great and really helpful to all of my questions and requests. Highly recommend Zazzle.com

Date of experience: June 26, 2025

I couldn't thank Ryan @ Zazzle enough for the help and support designing a bridal shower invite. From fixing the text, spacing, and giving design advice - top notch 10/10 service. I would prefer sticking with zazzle over any other service any day because of the stellar service I got from Ryan!

Date of experience: June 26, 2025

Zazzles customer service is great! Not only are their products beautiful, but you can tell they truly care about their customers. I reached out for shipping assistance on my son’s birth announcement cards and received a response from Ryan expeditiously and was greatly appreciated that he responded in the professional and timely manner he did. Thank you Ryan in customer care, Zazzle.

Date of experience: June 26, 2025

Ryan was incredibly kind and super helpful in resolving my promo code issue. Excellent customer service—I’m a very happy customer and will definitely be using Zazzle again!

Date of experience: June 26, 2025

I had a few questions as it was my first time using Zazzle. Ryan was my contact through email. He responded quickly and was very helpful!

Date of experience: June 25, 2025

Special Thank You for Michael (Zazzle Supervisor)’s excellent endeavors, outstanding efforts, thoughtfulness & kindness, with our Wedding Anniversary RSVP cards with our Zazzle invitations.
Warmest Thanks, Susan & Joel

Date of experience: June 25, 2025

placed an order, and the order was shipped from the US sat in a warehouse for three weeks and then returned to the US!! numerous emails - item never received and no refund given. first and last time -I'll use this company.

Date of experience: October 23, 2024

I am a Firefighter with South Brooks Vol. Firefighter Department. We are a small Department and as such, we are permitted, within certain permaters, to order our own ID'S. In 2022, I ordered a Department ID through Zazzle. At tge time, this private company, as absurd as it was, demanded that I provide evidence that I had authority to order the ID. I sent evidence and the order was processed. Yesterday, 20 June 2025, I needed a replacement ID. Despite having evidence that I am a Firefighter and First Responder, they rejected the order, again demanding I show proof of my authority. Once again, I provided, letterhead written by our Chief to AT& T Firstnet, allowing special access to disaster communications. I provided my medical credentials from the American Heart Association. I sent photos of myself in uniform and anything else I could think of. I even sent a follow up email from my Department email (we had to set that up ourselves). Again, they rejected the order. I couldn't for the life of ne figure out why. After some research, I learned that this company is listed out of California. I learned that they are anti-Dirst Responder. I learned that they associate all First Responders with ICE, CBP and other Law Enforcement entities. Yet, they are the first to call 911 when their houses burn or they get in a car accident. Overall, the sentiment is anti-american. Moreover, I learned from various complaints that their designers are outsourced to India and other non-american entities. I found that they often exploit and fail to pay for the work performed by these contractors. I risk my life every day for complete strangers. I served my country in the Army and as a Public Defender investigator. This behavior is deplorable by this company and it is my belief that the public should avoid doing any business with them. "Go woke, go broke".

Date of experience: June 20, 2025

Zazzle.com made a tough time a little easier. The site was super easy to use, and they had a great selection of beautiful, affordable options for what I needed. I was able to find exactly what I was looking for without any hassle. On top of that, their customer service was outstanding — friendly, helpful, and quick to step in when I needed support. I highly recommend Zazzle for both the quality of their products and the care they put into their service.

Date of experience: June 14, 2025

2 srew-ups in 3 days.
First the sympathy card I made came folded crooked, then the mug I designed never showed up at all!!!
Thank goodness for Amy [and the customer rep that handed me off to her]...and all the outstanding representatives in Ireland!
Amy did all she could. She couldn't get the mug here on time for the event, and the supervisor that helped with the card, Niamh couldn't get it on time for the occasion either, but they were both understanding and professional.
Not a perfect ending but a caring one, so both woman deserve 5 Stars.
PS: Amy issued a credit for both the card & the mug. We'll done Ladies and thank you.

Date of experience: June 19, 2025

Zazzle makes it easy and affordable to create custom decor items for special occasion. I worked with Ryan who was outstanding! Efficient and very artistic, he handled my unique request brilliantly. Thank you!

Date of experience: June 19, 2025

Amy was an amazing resource and very savvy with creating and assisting me with correcting items wanted. She was also patient. Thank you Amy for helping me create special memories for me and my family!!

Date of experience: June 18, 2025