WRS is always a pleasure to work with! Responsive, understanding and overall awesome! Shout out to Jasmine H and team for helping me order some gear for my alumni weekend, getting it right and proc... See more
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I had ordered a pair of shorts a while back and the shorts ended up ripping on both sides at rugby practice. Jess from the world rugby shop contacted me and was extremely friendly and understanding. I... See more
Customer service is excellent, with a team that's responsive and knowledgeable, making the shopping experience smooth and enjoyable. Shipping is fast and reliable, so you’re always game-ready when yo... See more
Company replied
Wrote in on 29 Oct regarding “Non Order Delivery”. I’ve finally received my item on 4 Nov. While it had been a less than ideal shopping experience, I would like to credit World Rugby Shop for prompt r... See more
Company details
Written by the company
WorldRugbyShop.com was founded with a simple mission in mind- make it easy for people to get the gear they need to be a part of rugby. That's it. And we are working hard every day so that no matter if you are a player, fan, coach, or referee there is something for you here so you can connect with the game you love.
Contact info
5478 US 78E, 35210, Irondale, United States
- +12052010192
- support@worldrugbyshop.com
- www.worldrugbyshop.com
4.4
Excellent
389 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
WRS is always a pleasure to work with
WRS is always a pleasure to work with! Responsive, understanding and overall awesome!
Shout out to Jasmine H and team for helping me order some gear for my alumni weekend, getting it right and processing it quick!
I recommend World Rugby Shop for any and all of your rugby needs!
Date of experience: June 19, 2025
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The best customer service
I had ordered a pair of shorts a while back and the shorts ended up ripping on both sides at rugby practice. Jess from the world rugby shop contacted me and was extremely friendly and understanding. In a matter of minutes, the team have sent me a new pair of shorts. Thank you to everyone at the world rugby shop and due to incredible customer service, everything we buy rugby will be from this place!
Date of experience: June 10, 2025
Really great customer service and the…
Really great customer service and the help with a rush order and a bulk discount to help even further!
Date of experience: April 18, 2025
From day 1 to delivery the whole…
From day 1 to delivery the whole experience was seamless and the World Rugby team was a delight to work with!
Date of experience: March 22, 2025
Great uniforms
Very quick and helpful communication, our team kits were priced just right, prompt deliver and they turned out looking great!
Date of experience: March 21, 2025
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The only place to buy rugby gear
Cannot say enough good things about World Rugby Shop. They offer an unparalleled selection of rugby equipment, unbeatable prices, and their customer service is top-notch. Everything I’ve purchased has looked exactly like it did online. If there has ever been an issue, they responded quickly and promptly resolved it. If you're looking for rugby gear, shop WRS.
A special shout out to Jazz for her exceptional service. She personally handled my last order and made sure everything was perfect!
Date of experience: March 28, 2025
Good quality kit, easy to order
Very easy and quick process to order custom embroidered kit for the whole team.
Date of experience: February 24, 2025
Reply from World Rugby Shop
So happy to hear it! Thanks for letting us know.
Jess has been one of the most helpfu
Jess has been one of the most helpful, genuine and sweet customer service agents I have ever met! At first I was disappointed when AI was the first to respond to my questions but than when Jess responded, I was so relieved. All my questions and concerns were addressed with a touch of humanity and kindness. How refreshing 😅
Date of experience: January 09, 2025
Reply from World Rugby Shop
Hi Andreina,
Wow, your kind words just made my day! It was such a pleasure assisting you, and I’m so happy I could help address all your questions and concerns. We always aim to add that personal touch to every interaction, and knowing it made a difference for you means the world to me.
Thank you for taking the time to leave such a thoughtful review—it’s customers like you who make what we do so rewarding! If there’s ever anything else you need, I’m just a message away.
Cheers,
Jess
World Rugby Shop
Customer service is excellent
Customer service is excellent, with a team that's responsive and knowledgeable, making the shopping experience smooth and enjoyable. Shipping is fast and reliable, so you’re always game-ready when you need to be.
Whether you're looking for custom kits, fan gear, or even unique rugby gifts, World Rugby Shop truly lives up to its reputation as the leading rugby store in the U.S. Highly recommend!
Date of experience: December 11, 2024
Reply from World Rugby Shop
Hi Jonathan,
Wow, thank you for the fantastic review! 🙌 We’re thrilled to hear you had such a great experience and that our team could make your shopping smooth and enjoyable. Your recommendation means the world to us! 🏉🔥
Cheers,
Jess
World Rugby Shop
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Had issues with my order and they went…
Had issues with my order and they went above and beyond to remedy the issues!
Date of experience: December 10, 2024
Reply from World Rugby Shop
Thank you so much for the kind review, Fernando! 🙌 I’m really glad we could make things right for you, even though the carrier threw us a curveball. I truly appreciated your patience as we worked through the issue. It means a lot that you took the time to leave this review—your support is what keeps us going! 🏉✨
Cheers,
Jess
World Rugby Shop
Amazing customer service
My package was lost and World Rugby Shop was super helpful in assisting me and replacing my order. This is the best customer service I've ever received from an online store.
Date of experience: December 06, 2024
Reply from World Rugby Shop
Hi Andrew,
Thank you so much for your kind words! 🌟 It was my pleasure to personally assist you and make sure your order was taken care of. Your feedback means the world to us, and I’m so glad we could provide the best experience for you. If you ever need anything, don’t hesitate to reach out—we’re always here to help!
Cheers,
Jess
World Rugby Shop
Excellent Service
Only rugby outfitter I’ll do business with. I’ve spent more than I care to admit and my club has spent even more. After my package was stolen and I wasn’t given a refund by FedEx (not WRS’ fault by any means) they made everything right. Shipping is always fast and accurate, customer service is always helpful and efficient, etc. I’ve never had a poor experience at any stage of dealing with WRS, and my club and I will ONLY do business with WRS from now on.
Date of experience: December 04, 2024
Reply from World Rugby Shop
Hi MF,
Wow—thank you for such an incredible review! 🏉 Your support and loyalty mean the world to us, and we’re so glad we’ve been able to provide the kind of service that keeps you and your club coming back.
We were sorry to hear about the stolen package but so happy we could make things right for you. It’s stories like yours that remind us why we do what we do.
Thank you again for trusting us as your go-to rugby outfitter. We’re proud to be part of your rugby journey and can’t wait to help you and your club with your next big season!
Cheers,
Jess
World Rugby Shop
I had a easy time finding the products…
I had a easy time finding the products that I needed💞
Date of experience: November 22, 2024
Reply from World Rugby Shop
Hi Agi,
Thanks for the 5-star review! 💞 Glad to hear you had an easy time finding what you needed—just like finding the try line! 🏉 Always here to help you gear up for greatness.
Cheers,
Jess
World Rugby Shop
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I am a repeat customer
I am a repeat customer. Very helpful customer service staff. Quality products at a great price. You can be assured that you are getting your money’s worth with their products.
Date of experience: November 22, 2024
Reply from World Rugby Shop
Thank you so much for the kind words and for being such a loyal customer! It’s always a pleasure to help out, and I’m thrilled we could get everything sorted for your granddaughter—she’s an amazing teammate! We’re so grateful for your continued support.
Looking forward to assisting you again anytime. Thank you for trusting us with your rugby needs!
– Jess M.
Amazing customer service
The customer service from WRS is amazing. Had a missing piece of gear in our order and it was promptly taken care of. I also had a minor issue when ordering and that issue was resolved amazingly as well.
Date of experience: November 20, 2024
Reply from World Rugby Shop
Hi Jesse,
Thank you so much for your amazing review! 😊 It was truly a pleasure helping you resolve the missing gear and the other issue with your order. I’m so glad we could get everything sorted quickly and to your satisfaction.
Your kind words mean a lot to me and the entire WRS team! If you ever need assistance again, don’t hesitate to reach out—we're always happy to help.
– Jess M.
DISGUSTED
Placed an order in June. Not received by August,emailed company, told the order had been lost and would send me a new order . Still not received anything and now they are not replying to any correspondence. Outraged.
Date of experience: October 10, 2024
Reply from World Rugby Shop
Hello Alf,
We’re very sorry to hear about this frustrating experience, and we want to help clarify. It sounds like you may have purchased from a website that is unfortunately impersonating our brand. We encourage you to contact your payment provider to report this issue and potentially dispute the charge.
To ensure you’re shopping with us directly, please visit our official website at www.worldrugbyshop.com or reach out to our customer support team directly through the contact information on our site.
If there’s anything else we can assist with or if you have any questions about our products, please don’t hesitate to reach out. Thank you for bringing this to our attention, and we’re here to help however we can.
Best,
Jess M.
World Rugby Shop
put an order in june 10th after back…
put an order in june 10th after back and forth emails my order is supposedly now lost refund offered over 2 weeks ago and still nothing would suggest you do not deal with this company
Date of experience: June 10, 2024
Reply from World Rugby Shop
Hi John,
We’re truly sorry to hear about this experience. Based on the details you provided, it sounds like you may have placed an order through a website impersonating World Rugby Shop, as we have no record of an order under your information, and unfortunately, there are fraudulent sites that attempt to replicate our brand.
We encourage you to contact your payment provider to report this issue and possibly dispute the charge. For future purchases, please visit our official website at www.worldrugbyshop.com to ensure a secure and authentic shopping experience.
Thank you for bringing this to our attention, and please feel free to reach out if you have any further questions or need assistance.
Best,
Jess M.
World Rugby Shop
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Loving my Canterbury boots
So pleased that in really tough weather here in Sydney my boots are holding up great. Would highly recommend these Canterbury boots for wet weather and also good on 4G artificial ground where I train. Highly recommend these boots.
Date of experience: August 03, 2024
World Rugby Shop Delivered!
World Rugby Shop really came through for me when a Team USA Women's Sevens jersey I bought for my partner got lost in transit ahead of watching the team compete at the Olympics in Paris. The Shop organised a free replacement and my partner was able to represent her country on the big day. Team USA went on to win a historic bronze, helping to put the women's game on the map. A great day made all the better by great customer service and a quality product!
Date of experience: July 29, 2024
Reply from World Rugby Shop
Thanks so much, Ross! We’re so happy we could help get the Team USA Women’s Sevens jersey to your partner just in time for such a special occasion. Knowing she could represent the team as they made history is amazing, and we’re thrilled to have played a small part in that moment. Here’s to many more memorable matches! 🇺🇸🏉 -- Jess M. World Rugby Shop
Reply from World Rugby Shop
Hi Glenn- apologies for just seeing this we don't actually have a Trustpilot account so don't regularly see these. That said, I'm wondering if you accidentally ordered from a scam website that has been making the rounds. We do not have your name in our system or an order related to it. You can contact us at support@worldrugbyshop.com if you believe we are wrong about that. Hope all is well thank you!
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