wondervacationhomes.com Reviews 11

Do your due diligence and research the reviews. I am sharing this because I want you to be fully aware before you give this company your business. First we arrived at 8945 Cabot Cliffs Drive in Kissimmee Florida and the unit was not very clean. Stains on the couch, we had to place our travel blanket over sofa because we didn't trust it was sanitary. The unit smells like dirty feet in the entire stairs and upstairs. Stains on carpet, the dryer did not work for 5 days. We missed a day at disneyworld to go to laundry mat. They are SO HARD to get ahold of and leave an after hours number but no one responds. They push back and get defensive and not at all supportive. The beds were comfortable and the pool was OK even though we had NO towels to dry off with. There was no mop to clean floors and no baking dish so we had to buy one. The bed upstairs was clearly repaired previously and boards fell off base as soon as our son sat on it. We didn't need that bed so it was no big deal. The biggest issue we had was no dryer and the management. Whoever owns the unit should be aware of this management company. WONDER VACATIONS GETS A 1 OUT OF 5. I am an Expedia platinum member and Expedia was extremely responsive and had to reach out to management on my behalf because my wife was in tears being frustrated with all the issues. We will NEVER rent from them again and hope this information helps inform consumers 🙏

Date of experience: June 22, 2025

DO NOT RENT FROM THIS FRAUDULANT COMPANY.Wander vacations homes in orlando Fl sucks they are the worst place to rent a home from.There was trash left by previous renter. The shower curtain was torn. The dryer does not work call the first day we were here to complain with no response. No one answers the phone no one calls back. After hours number, no one anwers no response. We arrived with the intension of washing clothes, so we packed lite. This is ridiculous This property sucks, no customer service
Stay away. Rent some place else.

Date of experience: June 22, 2025

So it started off with there being a Mickey mouse and a little Nemo room but it turned out when we got to the unit it looked nothing like what the pictures were on booking.com first problem second problem they were stickers all over the house telling people what they should do well one of the stickers right above the thermostat says leave thermostat at 74° or else issues may arise with the air system that kind of made me wonder what issues so I said okay that's fine I walked around the house some of the rooms were 90 degrees some of them said no air flow or air conditioning at all they're a theater room that was supposed to be such a great game room theater room on the on the ad had no air it was pretty hot the kids try to go out there and play for a while but couldn't play too long cuz they were out there sweating so bad it was so funny so that's an issue where they wouldn't let you turn the air lower than 74 or 72°, which is a bunch of a bull when the heat index is 110 outside and you're looking at like temperatures in the house upward of 85 to 90°. That's ridiculous number two there were so much damage stuff in the house to refrigerator was absolutely wrecked two of the rooms that they said they had and Mickey mouse room and a little Nemo room wasn't that it was like it was something absolutely different it was Avatar and Star wars which I thought would be okay for the baby but my 3-year-old kid was scared of that Avatar so that didn't help none especially since she really wanted to have her Mickey mouse room this was a trip to Disney world so why that would have been a deal breaker if I would have known that they didn't have them Mickey mouse room another thing that they just you know slid on that's that's just feels so wrong that they would actually put the wrong rooms on their booking.com ad like why wouldn't you give accurate pictures on what the actual unit looks like when I asked Wonder vacation homes about that they said oh yeah we had a complication where we had to remodel some things what you would think they would show these things in their ads like it is upgrade right I mean like when a person think that that would be an upgrade if you remodeled I don't know I feel differently about it because they changed the whole like flow of the rooms I don't know I'm not real happy with them I will never use them again and to be honest if I was you I would not use that company either

Date of experience: June 23, 2025

Do not book with this company. They are scamps.
They charged us for cleaning a grill we have never used. This while we already paid €189 for cleaning the house. We did not order a grill but this one was in the garden. They deducted $70 from our deposit.
We also did not receive the code of entering the house until 6 hours before arriving while they said we should receive it 2 days in advance. This caused a lot of stress because we did not had internet during the day. Entering the house the back door was not locked and we were missing a remote control for the fan outside. Later we found this onder a chair near the pool. This is how they clean the house. Communication is not there strongest point. They did not believe us and for them we are the thieves and not the cleaning company. DO NOT BOOK WITH THEM.

I must say that Expedia did a lot to communicate with them and they even gave us the refund back (€ 100 for all the inconvenience). So I give Expedia 5 stars. They did a great job.

Date of experience: May 22, 2025

Property was advertised as hazing a jacuzzi but there wasnt one. Wifi never worked for 3 weeks meaning tvs also did not work as they were internet tvs, the tvs said to contact the internet provider. despite multiple emails whilst sitting outside grocery stores to get wifi they never fixed it. Properties are supposed to be professionally cleaned but on the fist night found the bed full of hairs, also on the pillows and towels meaning we had to wash them all. Black mould and hairs in the shower. Food crumbs all over the couch. Back patio full of weeds. Really bad water stains on the downstairs ceiling, a full third was brown. Kick board under the kitchen units hanging off. Broken chair stuffed into the utility room. First night found plates and dishes badly soiled with food so had to wash them. Ironing board will only stand up because it is sellotaped together. Aircon only allowed to cool to a min of 72 or heat to a max of 74!! no matter how hot or cold you are.

Date of experience: May 07, 2025

This was absolutely the worst experience I've ever experienced on a vacation, number one, none of the amenities that they have listed is available, number two as soon as we got into the room, the air hockey table that they have in there pictures don't work and when we called to complain they said the ordered one (which came on the day of checkout), the resort they have listed here is total garbage, the resort card they have doesn't even work they took the card from us and never brought it back, (ENDLESS Cockroaches), we booked a family trip with kids and mainly booked it for the amenities, but this place cost us our whole vacation to Florida and left a real bad taste, we used to come every year but because of this now, that's it , this was total garbage, when I asked the guy at the resort when the bar will be open, his answer to me was "next year", like come on what more can go wrong, plus we paid for everything and had access to nothing, (BEWARE) when we asked for compensation they gave us a free heated pool, like come on man , we paid $1500+ for the room and on the last day they couldn't even give us a later checkout, they charged us for the full day. Good luck robbing someone else you thieves!!!

Date of experience: November 19, 2024

Worst experience ever! We had to book on arrival day as the hotel we originally booked had no rooms for us. Once booked through booking.com the rest of the booking procedure of Wonder Vacation Homes was a time consuming nightmare! I had to return a signed contract, pictures of myself, ID, credit card and called 3 times to make sure that we get an access code, all from my cell phone. It took me almost 3 hours to finish the process. Then we clicked „navigate through Apple maps“ and we were navigated to the middle of nowhere without a property in sight. Then we navigated through google maps and we arrived at a gate after another 20 minutes. The QR code they provided did not work and security denied access. I even spoke to the supervisor of the guard. We tried to reach the „emergency number“ and left messages. After an hour in front of the gate we gave up and decided to eat at a fast food restaurant although we had bought a lot of groceries. Before that we contacted booking.com to find a solution. At about 9:30 pm I received a message about a cancellation. I replied to it why my booking was cancelled. They replied that booking.com cancelled and I should sort it out. I realized that booking.com now cancelled as the property couldn’t be reached. The property manager tried to blame us in a very rude way and he wanted us to return to the gate. As it was already 9:45 pm and we were travelling with a 13 year old we booked another hotel. The property manager didn’t care and said he is still expecting us. Lots of messages went back and forth. I always asked them to call me, but he said message only as the office is closed, but expected us to call him once we get to the gate. I said that I would need to forward this to my lawyer and he replied that he would be happy to host my lawyer. Only after I said that my lawyer assumed that they double booked the property and want to charge me for the 2 nights and I explained that I would press charges for fraud if they charge me they eased down the tone. I had to throw away 75 dollars worth of groceries, we checked into our final accommodation at 10:30 and I have not heard back from Wonder Vacation Homes ever since.

Date of experience: October 22, 2024

Wonder Vacation Homes is a scam! We paid almost $900 for our reservation and before we even arrived we found out they lied on what was advertised. We were under the impression that we paid for a 4 bedroom villa with a private pool. Come to find out they weren’t going to tell us at all until arrival and after we had checked in and paid the other $400 safety deposit that the pool and other lane ties would have not been free. They were then going to charge an extra $100 more PER DAY for a pool that was listed as being apart of my booking. A scam don’t come here unless you want to be lied to and waste thousands of dollars on a crappy place. Better off getting a hotel. Atleast you know for a fact they have a pool.

Date of experience: August 05, 2024

Avoid at all costs.
Villa in good location, but upon arrival, the villa So under equipped 3 teaspoons, broken pots pans. Broken kettle, broken Blinds, filthy dirty Brown dirt on bathroom walls I’ll leave it up to your imagination to work out what it is. Broken dishwasher. management company, never Address any of the issues. Travelled with a nine Week old baby Couldn’t put her down anywhere as a place was so dirty. We used three bedrooms and two bathrooms and the management company charged us for four stained bath mats when we only used two bathrooms and one Missing remote control and ripped pillowcase from the bedroom. We didn’t Use and also one missing Tea towel and missing hand towel. Asked management company to send photos of damaged stained towels and bath mats, no reply.. Have attached pictures of the villa you can make your own informed choice. I’ve been coming to Florida four times a year for the last 30 years and never dealt with such a poor management. Will be taking the matter further

Date of experience: January 30, 2024

I paid a deposit for a vacation rental in central Florida but to complete the booking the company wanted photos of the front and back of my Credit Card. I don't think this is right and my Credit Card Company advised me not to do this. Wonder Vacation Homes would not accept my booking (made through Hotels.com) unless I complied. I was not prepared to do this and so cancelled the booking so consequently they lost a $3400 booking.
They already requested and received photos of my passport. I travel around the world a lot and have never come across this before and will not be booking and accommodation through this company.

Date of experience: January 04, 2024