Unless you want to continue to get an endless stream of text messages (even though you did not purchase anything) without any ability to stop them. AVOID THIS COMPANY
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Review summary
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I was having troubles navigating my order checkout. And I happened to get Mark, the Senior Customer Service Manager who was helping a new trainee through my 4-part question. We cracked jokes as they w... See more
A++ - Price, service, packaging I've never had a bad experience, always reliable. so, I keep coming back because there is a reservoir of trust that has been built up over years of buying fr... See more
Company replied
I always use WebEyeCare to reorder my contacts. They are reasonably priced, great quality and have fast delivery. They also call me before filling the order if they have any questions which I really a... See more
Company replied
Company details
Written by the company
Welcome to WebEyeCare, your source for the lowest prices on contact lenses. We constantly strive to exceed our customers expectations by delivering name brand contact lenses at the lowest possible prices. All contact lenses dispensed by WebEyeCare are the exact same lenses as prescribed by your doctor and are delivered to you in sealed containers direct from the manufacturer. At WebEyeCare, our primary focus is providing our customers with the dedicated personalized customer service combined with the lowest prices on the internet. WebEyeCare offers a wide variety of contacts including colored, toric and multifocal lenses that will surely fit your lifestyle!
Contact info
10 Canal Street Suite 205, 19007, Bristol, United States
- 888-536-7480
- info@webeyecare.com
- www.webeyecare.com
4.1
Great
945 reviews
Replied to 62% of negative reviews
Typically replies within 48 hours
ENDLESS TEXT MESSAGES EVERY DAY YOU CAN'T STOP
Unless you want to continue to get an endless stream of text messages (even though you did not purchase anything) without any ability to stop them. AVOID THIS COMPANY
Date of experience: July 07, 2025
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Ordered & they charged me & never delivered
Ordered & they charged me. That was a month ago and still no contacts, despite repeated contact with customer service and repeated promises of imminent delivery. Will never order from them again.
Date of experience: June 19, 2025
Unreliable company
Ordered last month and still haven’t heard anything about my order. I won’t be ordering from this company anymore. Calls have been made with promised dates and still no contacts
Date of experience: May 22, 2025
Excellent prices
Excellent prices, fast shipping, very good communication about the order and shipping.
Date of experience: April 14, 2025
Reply from WebEyeCare
We're so glad you enjoyed your ordering experience!
Good prices & Fast shipping
The prices are reasonable & shipping is super fast. I also like the rewards program so I am able to get discounts on future purchases.
Date of experience: March 26, 2025
Reply from WebEyeCare
We're so glad you enjoyed your ordering experience!
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overall good experience
Great price, easy ordering, and prompt delivery.
Date of experience: March 25, 2025
Reply from WebEyeCare
We're so glad you enjoyed your ordering experience!
Great and easy process
Great and easy process. Fast shipping and the prices are very affordable!
Date of experience: March 22, 2025
Reply from WebEyeCare
We're so glad you enjoyed your ordering experience and look forward to SEEing you in the future :)
Reply from WebEyeCare
We're so glad you enjoyed your ordering experience!
WebEyeCare is my go to for contacts prescriptions!
I always use WebEyeCare to reorder my contacts. They are reasonably priced, great quality and have fast delivery. They also call me before filling the order if they have any questions which I really appreciate. And you get bonus points for more discounts when you order. It’s a win-win!
Date of experience: March 17, 2025
Reply from WebEyeCare
Wonderful to hear! Thank you so much for recommending WebEyeCare!
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Good value and easy ordering process…
Good value and easy ordering process and shipping.
Date of experience: March 05, 2025
Reply from WebEyeCare
We're so glad you enjoyed your ordering experience!
No Customer Service!
I have been trying for a week to place an order with Webeyecare. Their system will not take my order even after using several browsers. I sent them an email message containing their system generated error message. They could not explain the error and to told me to call them. I tried again using their PayPal option and the system went into a loop with no explanation as to why. Finally I called them and they indicated they would not honor the internet price on the phone. This company demonstrates no customer service ability at all. May they cease to exist and rest in peace!
Date of experience: March 12, 2025
Reply from WebEyeCare
Thank you for your feedback. Our customer support team made multiple attempts to assist you, including asking you to reach out directly and provide more details, but unfortunately, we didn’t receive a clear description of the issue from you. We understand the frustration with the system, but without specific information or a response, it’s challenging to resolve the matter.
We genuinely want to help, so if you're still experiencing issues, please don’t hesitate to reach out again, and we’ll do our best to assist you.
I always had a good experience ordering…
I always had a good experience ordering from here.
Date of experience: March 01, 2025
Reply from WebEyeCare
We're so glad you enjoyed your ordering experience!
Reply from WebEyeCare
We're so glad you enjoyed your ordering experience!
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I am a returning customer
I am a returning customer. Primarily because most of the other contact lens companies use pricing games which are infuriating. And you guys are straight forward about pricing.
Date of experience: March 03, 2025
Reply from WebEyeCare
Thank you for your recommendation!
My delivery was good considering my…
My delivery was good considering my daughters lenses are specially made we just had to wait a little longer than normal. In then end I will still continue to use WebEye care.
Date of experience: March 06, 2025
Reply from WebEyeCare
Awesome to hear! Thank you for recommending us!
Cheapest Online Contacts Site
Cheapest contacts site that I’m aware of. Lots and lots of good promos/coupons all the time. Delivery can sometimes take a while but I don’t really think that this is WebEyeCare’s fault.
Date of experience: March 02, 2025
Reply from WebEyeCare
Awesome to hear! Thank you for recommending us!
They won't process my refund after eight weeks!
I returned my contacts 8 weeks ago. They confirmed my return. And still have not processed my refund. Their policy is to refund in 2-4 weeks. I've called and emailed numerous times and they just tell me they're "getting to it.". I've lost faith this will happen and now they've just stolen my money.
UPDATE: After I filed a complaint with the Better Business Bureau I received my refund. That was a complete headache.
Date of experience: December 29, 2024
Reply from WebEyeCare
Thank you for your feedback. We completed your refund before your BBB complaint was filed, as you can see in the receipt we sent you. As previously mentioned, refunds typically take 1-3 business days to appear in your account. If you have any further questions or need additional assistance, please don't hesitate to reach out.
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Convenient ordering and on time…
Convenient ordering and on time delivery!
Date of experience: February 06, 2025
Reply from WebEyeCare
We're so glad you enjoyed your ordering experience!
Fast shipping and great prices!
Date of experience: February 01, 2025
Reply from WebEyeCare
We're so glad you enjoyed your ordering experience!
Great experience
Great experience. My sister suggested I try this company for my contact lenses. I found it easy, cost effective, and great communication regarding purchase and shipment and delivery notifications! You have a very pleased customer. My order was perfect and delivered right to my front door! Thank you!!
Date of experience: February 03, 2025
Reply from WebEyeCare
Wonderful to hear! Thank you so much for recommending WebEyeCare!
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