WE Share Reviews 88

This company is a scam. I worked and didn't get paid. Do not trust this comp

Date of experience: January 30, 2023

my account is blocked they are still charging me...

Date of experience: November 04, 2022

They got a lawyer to try charge me 378 euros for a scratched rear side mirror that a public bus hit while I was standing at a traffic light. Now having to work with lawyers and my private insurance to solve this mess!

A public bus hit the rear side mirror of the car while I was standing at the traffic light. No visible damage to the car aside one scratch and piece of plastic chipped. The bus driver simply left me without sharing any of his details so I was simply not able to share who was the cause of the scratch. WeShare asked me to file a report, which I did explaining the situation. The customer service replied via email confirming it was all ok and that the claim department would have reached out in case they needed more details. 6 weeks later I get a letter from a lawyer engage by WeShare asking me to pay 378 euros (260 repair + 118 for two days of car rental for the time the repair was done).

Date of experience: May 13, 2022

After using the service for 2 years, they asked me to upload again my drivers license.
So I did, I uploaded the drivers license I have since 2004 and then was asked to proceed with video verification.
After verifying myself by showing my passport, the drivers license again and even the anmelgund, I am rejected and blocked out of the app.
I contacted customer service to understand what happened, and I was told they would report it to the IT department and contact me back.
Until now, I did not hear from them.
It’s a shame that they block me this way, I actually prefer their cars over Share Now and Miles. But since they don’t want me as a customer, I will use their competitors instead.

Edit: They end up verifying my ID a couple of weeks later and this was then resolved

Date of experience: April 18, 2022

App not available for romanian Citizens!
Unfortunatelly the ID documents are not accepted and no use of car is possible. All of this although Romania is an european country and a lot of romanians work in Germany and support all domanis!

Date of experience: February 07, 2022

I’m mesmerised by the map system that gives you 15min to pickup a dirty car that is 20min away. I particularly love the accuracy as I go up/down the streets trying to find where exactly it is 🙌
I hold fondly all the times the car does not lock/unlock and how helpful support is in telling me go get another car 15min away. German reliability 👌
Love the brilliant subscription plan.. who wouldn’t pay monthly to go faster with the bus? 🚀
The last point of excellence goes to support 🎉 they love an argue to death in primary school English. Thanks for the schooling about your poorly written terms... you successfully avoided paying me a few € credit for charging your damn car 😂
The customer is always wrong in Berlin and weshare holds on to the motto proudly 🎉🎉

Date of experience: May 02, 2021

Used to be the biggest fan of WeShare, but my recent experience has left me literally in 'what the...' state of mind.

Firstly, it is just shocking that customer service agents dare to speak to you as if you`re their mate and throw around personal insults, not sure whether it`s the tactics of annoying you so much you just leave the issue be or they simply have low quality untrained staf?

Been going back and forth with the CS team for some days now, asking to amend an invoice for a ride that for technical reasons was ended 2/3 hours than it should have, despite being WeShare+ subscriber, they even refuse to count those hours for lower "Stopover" fees and insist that they would be at a loss if they refunded anything, completely ignoring the fact that I ended up paying full days rate (49 euros for a whole day - 24 hours) for actually using the car for just around 3 hours and having it parked for another two. Asked them to then credit me with the remaining hours I have already paid for and they just keep on ignoring that, throwing in "but you didn`t lock the car, something could have happened", which is totally irrelevant to the costs I am disputing, especially since nothing happened to the car. What loss are they talking about? I am happy to pay for the 3 hour ride and stopover fees for the time car was "off the roads" and unavailable for another customer, but if they are refusing and are happy to keep my full days date, who is at loss here? Since they were so concerned that another customer couldn`t use the car during this time and they would be at a loss - what about renting the car I have already paid for to another customers? The biggest LOL of an excuse of just abusing the situation and trying to gaslight the customer. Or actually it`s not even lol, it`s horrendous.

Perhaps I should also ask for money back during the rides in dirty cars or when there is no window washing liquid (which has been at least every second ride in the past year) and is technically a danger situation?

I spend about 400-500 euros with them monthly, so I find it just gross and shocking that they will talk to me like I am some dumb expat, trying to get their money. I mean, seriously?

Also, asked them what is the formal complaint procedure, took them 3 or 4 agents and about 6 emails to actually respond to this question, they seem to like ignoring like 70% of your questions, apparently there isn`t a complaint procedure, imagine? It`s 2021 and they are still saying that a complaint will be "forwarded to the relevant department". Zero faith anyone even bothers to read my e-mails, judging by their replies, so I have asked to speak to someone more senior or at least with common sense, awaiting to see response to that...

Very tempted to take this to social media, since it seems like these days it`s the only way of communicating with nonsense businesses and their current/potential customers should spend their money elsewhere. I have managed customer services for 30+ countries globally and I can`t imagine that one of my agents would dare to speak to a customer the way one of their agents did with me. It`s insane.

IF YOU ARE LOOKING FOR A RELIABLE AND ACTUALLY PLEASANT EXPERIENCE - I RECOMMEND DRIVE NOW. It is a bit more expensive, but if you drive a lot, you`ll have lots of discounts, special rates, you can reserve a car for even 35 minutes and the choice of cars is fantastic. Also, having had an incident and needing CS help there, it was the best experience ever. They handled everything fantastically, politely, were following up to check if I am OK, if I need any help or support from them etc.

Resume - yeah, the WeShare golfs are comfy, the cars are usually all over the city and ONLY if you`re WeShare+ subscriber, the price is good, but don`t expect a nice service from this company. Even for Berlin it`s disgusting. Whoever is in charge of their CS needs to do better at their job.

Date of experience: April 17, 2021

I really want to like WeShare - the cars are electric, the app works well and they offer the best price compared to all the other car companies that I've checked in Berlin. I also like that the €9.90 WeShare+ subscription is non-binding and can be cancelled at any time. It's a great touch.

But I've deducted 2 stars because too often now the inside of the cars I've picked up have been a bit crap. Dog hair I can deal with, but lately I've also been getting used cups and scrunched up tissues. Today I got into two cars that stank of cigarettes before finally finding a third that didn't. One even had cigarette ash on the passenger seat. To be fair I got my money back for the first two rentals, and the customer service person I spoke to was very nice but it cost me a good 20 mins to find the car I finally took so maybe some kind of 'sorry' balance would have been nice.

It doesn't really seem like they're too worried about how clean the cars are though - I frequently see Miles cleaning crews but have yet to see one for WeShare. Maybe you get what you pay for...

My constructive suggestions for fixing the problem (particularly the smoking):
- Put some prominent no smoking stickers in the car that let you know how much you'll get fined if you smoke in the car.
- Make the fine for smoking in the car higher (what is it even? Can't find it in the FAQs)
- Add a (skip-able) rating system for the cleanliness of the car at the start of a booking. Calling customer service when the car is dirty is getting a little tedious...

Date of experience: April 06, 2021

Avoid!

Changed AGB that made long distance rides significantly more expensive. Didn't receive an e-mail and didn't see the changes in the small print. If you look into the conditions of a WeShare+ user (still today) there is no indication about the new km limit. Only in the "small print" you can find it.

That led to a ride that cost 117 instead of 44.
Customer support has been terrible on this.

"Since you are a frequent customer you shouod have known better*
"If you would have not used we share since November or so, I would understand"

Im baffled, could be the other way round as well. In the las 2 full months I brought them 485€, pay for a premium membership and I don't even get a response from the support about my problem.

Don't recommend because of the abysmal customer handling and problem solving. You'll regrett it eventually when there is an issue.

Date of experience: March 15, 2021

I tried to register with my Ausweisersatz. After uploading all my documents they refused it and asked me to call customer support.
I called them and they said you only need to upload the passport too,which i did the nextday after long time waiting and uploading theg refused it again because i don't have my aufenthaltstitel als plastic card.!!!
I waster a lot of time and gave people information about my self fot absolute nothing.

Date of experience: March 08, 2021

I wanted to be a longtime and happy customer with WeShare.

I love the app, the cars, the feel of the experience.

So it is with great sadness I write this review. Compared to Miles, WeShares customer service is *abyssmal*.

With Miles, if I have a problem, someone answers the phone in two to three minutes. They have always been polite and thoroughly useful in solving my problem. Even when it was difficult, required creativity or initiative. Miles provides solid customer service for the same product as WeShare.

By contrast, WeShare has left me feeling disdained and treated with contempt by their Cusomter Service team. Not only have had extreme waiting times for emergencies (15mins+), but rude, abrupt staff who cut you off half way through your explanation of the problem with, “No!” arguing with you about the problem and then putting down the phone, refusing to hand over the call to a colleague or supervisor, refusing to reason with you, refusing to give their name so you can log a complaint about their behavior in particular.

Who are these people they are hiring to solve customers problems? What kind of company treats willing, eager customers like this?

My wife and I have used this service for six months, but after these repeated customer service abuses I have removed the app from my phone, instructed my wife not to use this service and warned friends and family.

If you want the excellent opportunity to use a car sharing app, use Miles. Or even Sixt.

I strongly advise against using WeShare unless you want to suffer horrendous customer service, the kind that literally ruin your day by not solving a simply problem, like you leaving you bag accidentally in on of their rentals, that you’re standing next to, and on top of that, zero accountability.

Date of experience: August 31, 2020

I had the worst Carsharing experience with you. Ever.
It's more than 1 year passed since I'm trying to register in your service. First, you haven't allowed me in when I moved to Germany with my Israeli driving license. You've said I have to change it to the German one. Well done, after 6 month I've did it. And then you said that I'm a "young driver" and can't use WeShare before my license will be 1 year old.
Even that you knew I had another license before.
Well, I was waiting for another year. My German license was issued in July 17, 2019. I called again on August 6. And you found another reason to refuse : said that I've got on August 7 (the date when I exactly changed my national license to the German one). Finally, when I made another call yesterday, on the proper date, you ve said that now I'll need to upload my documents again, for the 4th time.

Well, I'm driving a car since 2005. I have my driving license and experience for 15 years.
In Berlin I use Carsharing service almost every day. Sixt, drivenow, miles.

I just wanted to be your customer and give you some money in return the mobility you give to me with the cars parked everywhere. But now I'm out. Not with you, WeShare. I'm tired wasting my time, this is absolutely exhausting and not respectful to the people. Tschüss.

Date of experience: August 08, 2020