I had a situation with the parking lot that did not wanted to accept my reservation because they wanted to increase the price and acceot cash only i am a foreigner and was on travel.I called the helpd... See more
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I cannot recommend this company at all! I had a terrible experience. I booked and paid in full, but when I arrived to pick up my car, there was an issue because the payment had not been received. I ha... See more
This site was a scam and did not mention additional costs that would be charged at the parking lost after the initial purchase. Extremely disingenuous and poor refund service
Scott went above and beyond to assist me with my parking issues. We had to change dates and the lot we chose for parking doesn't allow that so I had to cancel my reservation and rebook. When I could... See more
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Company details
Information provided by various external sources
Way is a Silicon Valley based company that provides a marketplace platform for consumer lifestyle services. We’ve built a fast, convenient, and seamless way to book parking, dining, movie tickets, events, and activities.
Contact info
47627 Lakeview Blvd, 94538, Fremont, United States
- www.way.com
3.5
Average
76K reviews
Replied to 93% of negative reviews
Typically replies within 1 week
I had a situation with the parking lot…
I had a situation with the parking lot that did not wanted to accept my reservation because they wanted to increase the price and acceot cash only i am a foreigner and was on travel.I called the helpdesk from WAY and The service provided by the call center was outstanding, way.com took care of everything for me, explored options, kept me informed and finally processed my refund. Would use this app and service again just because of their service and support when things don't go right.
Date of experience: July 03, 2025
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The reason I booked through this was it…
The reason I booked through this was it was available 24/7. When I got there, no one there. I called the 800 number no one answered. I left a message and no one called me back! It was 4 am! I had to go across the street. It was twice the price. I didn't have time to shop around. Don't you think you should pay the difference
Date of experience: July 01, 2025
QR code won’t works & refund money from way app
We used this way app and I booked parking lot few days ago for July 4th .
We used way app map to direction to parking lot . When I got there and I did scan QR code it says ticket are not available and I tried few more times it still won’t work. So we did try to talk to assistant at parking lot they said just take Parkin tickets to get in and I have to contact to way app company what’s going on with QR code won’t work. So we did it . And then we contacted to way app assistant they told me to take picture of screen says error… we did explain that we have to get our parking lot and pay way out and the come back to parking lot amd do screen shot shows error to prove you guys … however we are already parked in parking lot and we can’t stay here while they are trying to solve issues and also we can’t block other vehicles at enter gate in the middle of city where is all traffic going on . We were still in parking lot and on the phone call for almost an hour on July 4th! And with 2 kids … we were very upset about this situation. If they could just refund money soon as sooner as we asked . We had to send pictures to them to prove … it was very stressful situation for me…we booked this parking lot for July 4th events! We didn’t wanted stay in parking lot and call to assistance for an hour having 2 kids around …
After long conversation im glad that I get money back and they did proceed refund money back within 7-10 business days … I hope did won’t happens again! Also assistance I couldnt understand what they are saying …
Date of experience: July 04, 2025
They have a no refund policy
They have a no refund policy . However, they honored my refund with minimal hassle.
Thanks for considering my hardship .
Date of experience: June 21, 2025
FAST SERVICE AND CORRESPONDENCE AND…
FAST SERVICE AND CORRESPONDENCE AND OPTIONS TO PARK
Date of experience: July 03, 2025
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I have found out that Way.con canceled…
I have found out that Way.con canceled my parking reservation 2 days before the Holiday event without sent me any email or text. And no refund either. That made me feel very bad.
Date of experience: July 02, 2025
I cannot recommend this company at all
I cannot recommend this company at all! I had a terrible experience. I booked and paid in full, but when I arrived to pick up my car, there was an issue because the payment had not been received. I had no choice but to dispute the charge with my credit card company! Thankfully, the hotel stepped in and covered the costs to have my car released. I urge you to stay away from this service, read the fine print carefully, and always call the lot directly to confirm they accept third-party reservations.
Date of experience: July 02, 2025
This site was a scam and did not…
This site was a scam and did not mention additional costs that would be charged at the parking lost after the initial purchase. Extremely disingenuous and poor refund service
Date of experience: July 02, 2025
Mr. Hamid
Mr. Caleb was very friendly, courteous and knowledgeable, he helped me to get all my issues solved. Thanks.
Hamid.
Date of experience: July 02, 2025
Reply from Way
Thank you so much, Mr. Hamid, for your kind words! We’re glad to hear that Caleb provided such friendly, courteous, and knowledgeable assistance. It’s wonderful to know that he was able to help resolve all your issues and leave such a positive impression. We appreciate you taking the time to share your experience. Looking forward to serving you again soon!
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Hannah
I had the pleasure of speaking with Hannah. She was kind, upbeat, patient and thorough in assisting me with what I needed: the address of the parking area I had just booked.
Date of experience: July 01, 2025
Reply from Way
Thank you so much for your review, Cassandra! We're happy to hear that your experience with Hannah was so positive. It's wonderful to know she was upbeat, patient, and thorough in helping you locate the address for your parking reservation. We truly value feedback like yours; it reinforces our commitment to providing exceptional service, and we'll be sure to share your message with Hannah and the team. We look forward to welcoming you again soon and helping make your travels smooth and stress-free!
Customer service reacted very quickly…
Customer service reacted very quickly to my issue. Appreciate how quickly they handled it.
Date of experience: June 24, 2025
Reply from Way
Kelly, thank you so much for your kind words! We're really glad to hear that our customer service team was able to jump on your issue and get things sorted quickly. Your feedback means a lot to us it helps us keep doing what we do best!
Caleb was beyond helpful
Caleb was beyond helpful! Best customer service I’ve experienced in a long time!
Date of experience: June 27, 2025
Reply from Way
Carese, thank you so much for your kind words! We’re thrilled that Caleb delivered such a standout experience and left a lasting impression. We’ll be sure to pass along your feedback to him it’ll absolutely make his day. We truly appreciate you taking the time to share this!
Overcharged by Way.com. In-person price cheaper.
I pre-paid $27 for a parking garage spot in NYC, with a promise that it was saving me $5, only to find that the early bird special was $16.99 for the day if you enter before 10 AM, which I did. Basically, Way.com overcharged me $10. Beware of the “discount” not being accurate if you are parking in the early morning. Total waste of money. And they would not issue a refund.
Date of experience: June 25, 2025
Reply from Way
Consumer 2, we're truly sorry to hear about your experience. We understand how frustrating it must be to expect savings only to find a lower in-person rate upon arrival, and we apologize for any confusion this caused. Our goal is always to provide transparent and competitive pricing, so we take concerns like this seriously. That said, we weren't able to locate your booking details based on the review alone. To help us better understand and resolve this issue, please reach out to our customer support team at support@way.com with your reservation information. We’d appreciate the opportunity to make things right.
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Reservation not honored
I showed up at parking spot and they said they dont have any spot available even though i had confirmed and fully paid parking reservation. !!!
I ended up parking elsewhere but way.com is not even willing to reimburse me for the price i paid due to there fault.
Date of experience: June 21, 2025
Reply from Way
Goldyarora, Thank you for bringing this to our attention, and we're truly sorry for the inconvenience you experienced with your reservation. Showing up to a fully booked location despite having a confirmed and paid booking is deeply frustrating, and we completely understand your disappointment. Unfortunately, we couldn't locate your reservation details based on your review alone. To help us resolve this for you as quickly as possible, please reach out to our customer support team at support@way.com with your reservation information. We're committed to addressing this matter and ensuring a better experience moving forward.
I emailed questions and got quick…
I emailed questions and got quick responses.
Date of experience: June 19, 2025
Reply from Way
Thank you, Marion, for taking the time to email us. We're thrilled to hear you had a smooth experience getting your questions answered! We always aim to be quick and helpful, so it means a lot to know we hit the mark for you. Don’t hesitate to reach out anytime.
Super Refi Experience!
Hi! I was looking to refinance my car, doing research through other places, including Way.com to get lower interest rate and payments. Jonathan, who I worked with at Way.com, had found exactly what I was looking, they had the best deal. The process to a little longer than it should due to no fault on them or me, I found out about identity theft, someone using my name, so once I cleared up my name and theft, the process was very smooth from start to finish. If it wasn't for Way.com, in particular Jonathan help and guidance, I wouldn't have known about it. I highly recommend Way.com to do a refi, in particular, I'd ask for Jonathan, he's a great guy and I just want to say "THANK YOU" for your effort and help thru this refinancing. Tell Jonathan that Ray sent you!
Date of experience: May 28, 2025
Reply from Way
Thank you, Ray! We’re so glad Jonathan and Way.com could help you find the best refinancing deal and guide you through resolving the identity theft issue. Your trust means the world to us, and we’ll be sure to share your appreciation with Jonathan. Thanks for recommending us—if you ever need assistance again, we’re here for you!
Scott went above and beyond to assist…
Scott went above and beyond to assist me with my parking issues. We had to change dates and the lot we chose for parking doesn't allow that so I had to cancel my reservation and rebook. When I could not figure out how to use my wallet Scott actually called me to help! No run around, no excuses, just excellent customer service!!
Date of experience: June 17, 2025
Reply from Way
Thank you for sharing your experience! We’re thrilled to hear that Scott went the extra mile to assist you. Providing excellent customer service is at the heart of what we do, and we’re so glad he was able to make the process seamless for you. We’ll be sure to share your kind words with Scott—he’ll appreciate it!
If you ever need assistance in the future, we’re here to help. Safe travels!
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Dodgy operation
Dodgy operation. Zero customer support. Most email responses by AI. The site is peppered with fake or censored reviews - compare the reviews of any facility on their site with the Google reviews of the same facility.
Date of experience: May 23, 2025
Reply from Way
We appreciate your feedback and regret that your experience did not meet expectations. Our customer service team has advised you on the steps to proceed with the incident you reached out to us about, and we remain available should you need further assistance. We take all reviews seriously and strive to maintain transparency and fairness across our platform. If you have any concerns regarding specific reviews, we encourage you to reach out so we can address them directly.
Excellent service I called the main…
Excellent service I called the main office nice lady very patiently took me through the all process explain refund some money that's mistakenly been paid and help me Reserve parking the way that fit my need thank you very much excellent service
Date of experience: June 11, 2025
Reply from Way
Thank you for your kind words! We're delighted to hear that our team provided you with excellent service and helped guide you through the process with patience and care. Resolving your refund and finding the perfect parking solution for you is exactly what we strive for. We truly appreciate your feedback and look forward to serving you again in the future!
After taking all my information
After taking all my information. I clearly told them that I have a low age of credit as I'm new. They insisted and started showing lower financing rates. I was already avoiding hard inquiry. Yet after multiple confirmations that your profile looks amazing. They did a hard hit and after 2 days said that your credit is just 1 year so come back after 6 months.
Why would you lower my score with a hard hit if you already know this.
Date of experience: June 06, 2025
Reply from Way
Thank you for sharing your experience with us. We sincerely apologize for any frustration this may have caused. We understand how important credit decisions are, and we regret that our process did not meet your expectations. Someone from our team will be reaching out to you shortly to discuss this matter further and find the best possible resolution. Your feedback is invaluable, and we appreciate the opportunity to make things right.
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