To all readers,
We just learned that Trust Pilot is another outlet to verify business and are more than glad to work with this site to make sure all transactions are safe and accounted for!
To begin with, this customer's accusations have circulated on some threads and all accusations have been put to rest. The customer wasted our time by securing a timepiece, in which we told him a pre-payment that was made towards this timepiece meant the timepiece was his. We let him know that by sending a payment we would lose a sale, but would guarantee that the timepiece was his. He had no issue in doing so, he just had to verify with his accountant that this transaction was doable based on his finances. We had no issue with his, and even gave the customer more than 3 days to verify, with follow ups, and us still holding the timepiece out of good faith. After 3 days, the customer gave us the greenlight and sent a pre-payment towards a Vacheron Constantin 222 (67K or 69K agreed price). He sent exactly $4,000.
Futhermore, once the customer sent the pre-payment the stalling lies began. He told us that he was unsure if he could come up with the full amount, or that he was considering trading some watches in towards this purchase. We said there was no issue with this, and gave the customer more time to do so (about a week). After several follow-ups the customer said that he was on his way to the bank to send us pictures and information about the timepieces he wanted to trade. He got to the bank, and everything was fine, sent the pictures and we worked out numbers in which we sent right then and there as we valued his time and ours (1.5 weeks had already passsed). Once we gave him the numbers, we did not agree on the prices, and he mentioned again that he was going to trade some and wire the rest. Comes the next day, he told us that the deal was off as his wife had no allowed him to get the timepiece.
At this point, it had just gotten frustrating on our side. We had allowed the customer plenty of time to let us know if he could follow up with the purchase, we lost a sale that would have made us more than selling it to him, it was an overseas sale so the original buyer was willing to forfeit the sale if someone else wanted it. We gave this costumer plenty of chances, and plenty of time to come through with the sale. At the end, it was all games and he thought it was okay with just wasting a dealer's time and playing with them. We told the customer if he agreed on the price and sent a pre-payment this would be his watch. We understand if things change in a couple of days, but not on the length of time he took just to tell us his wife had not allowed him. We have plenty of text messages and dialogue we can show as proof, yes, unedited dialogue unlike he claims. If anyone has any issues and/or wants proof of this whole transaction feel free to contact us at 210-983-0096. We would never risk our reputation for any dollar amount, and as a business we do make mistakes, but we always stand behind our products and make it right. We would never let an honest and good-faith customer in the dark, we have more than these reviews to prove ourselves. We will just not allow someone to threaten us with reviews and slander when it comes to playing with our time. We appreciate you taking in consideration both sides of the story, and like I mentioned, if anyone wants any proof, please feel free to reach out. We stand behind transparency, honesty, and good faith.
