A real pain when starting your PC, often have to disconnect the VPN Unlimited Windows service to enable connection again. Customer service uses a script system, not interested if these do not wor... See more
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Further to my e-mail address (the same as my ID Nbr VPN Unlimited) being deactivated, I’ve been faced to a non current issue i.e. change of ID Nbr for a new one e-mail address, keeping original da... See more
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I had a problem with VPN on my very old computer running Win 7. Finally it VPN stop connecting and i applied for support. Vlad from VPN Unlimited spent a lot of time very patiently guiding me through... See more
Company replied
I have been a VPN Unlimited customer since 2015. While I am an occasional user (Airports, Public Wifi Hotspots), I have never had a problem with connection, speed, or server availability. But I am mos... See more
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Company details
Written by the company
VPN Unlimited is one of the best virtual private network services to protect all data you receive or send over the internet, to surf the web anonymously and to bypass restrictions. Get 7-day free trial of our online VPN service and try for yourself.
Contact info
United States
- support@keepsolid.com
- www.vpnunlimited.com
4.3
Excellent
1K reviews
Replied to 92% of negative reviews
Typically replies within 1 week
Connection problems on startup
A real pain when starting your PC, often have to disconnect the VPN Unlimited Windows service to enable connection again.
Customer service uses a script system, not interested if these do not work. Always ready to blame the customer's equipment
Latest:
The customer is expected to manually go into the Windows registry system (dangerous) because the installed software does not uninstall it's self properly.
Questions to C/S are not answered/feedback ignored.
Date of experience: July 03, 2025
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Reply from KeepSolid VPN Unlimited
Thank you! We’re glad our support team could assist you quickly and efficiently. If you need anything else, we’re here to help!
Updated Email address
I was not able to update my Email address on the website so I contacted the customer support.
They completed the process for me and were very helpful and friendly. First class service.
Date of experience: May 27, 2025
Reply from KeepSolid VPN Unlimited
Thank you for your kind words! We’re glad our support team was able to assist you with updating your email address smoothly. Providing helpful and friendly service is our priority — we truly appreciate your feedback!
Reply from KeepSolid VPN Unlimited
Thank you for your feedback! We’re glad to hear you’re satisfied with the service. If you ever have questions or suggestions, feel free to reach out!
The vpn I actually use
The vpn I actually use from time to time, it works good enough, got a lifetime deal and they honor that, 5 stars
Date of experience: April 28, 2025
Reply from KeepSolid VPN Unlimited
Thank you for your feedback! We’re glad to hear the VPN meets your needs and that you’re satisfied with the lifetime deal. If you ever need assistance or have suggestions, feel free to reach out — we’re here to help!
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Drops out often
Drops out often/daily. Signs me out randomly. Sometimes can't access the internet when VPN becomes active whereas internet was accessible without VPN.
The company takes ages to respond via email & refuses to provide phone support, even after I told them the steps they provided me with didn't work.
It's a huge hassle because I am in China and I need a VPN to do anything.
I am not waiting for my subscription to run out, I am actively seeking a new VPN service & would not recommend unlimited to anyone.
Date of experience: May 18, 2025
Reply from KeepSolid VPN Unlimited
We’re sorry to hear about the issues you’ve encountered. If the steps provided didn’t resolve the problem, we’d like to take a closer look. Please share your support ticket number so we can investigate further and assist you more effectively. Your experience is important to us, and we want to help make it right.
The best of the best!
Hi. I used a lot of other VPN providers, but KeepSolid is the best of the best by price/quality. Really powerful service!
Big thanks for 1 year free premium for all Ukrainians.
Date of experience: November 13, 2024
Reply from KeepSolid VPN Unlimited
Thank you for your thoughtful feedback. We’re pleased to know that you find VPN Unlimited to offer an excellent balance of price and quality. We’re also glad that the 1-year free Premium access for Ukrainian users has been helpful. Should you have any questions or require assistance, please don’t hesitate to contact us — we’re always here to help.
Support knowlege and patience made a difference
I had a problem with VPN on my very old computer running Win 7. Finally it VPN stop connecting and i applied for support. Vlad from VPN Unlimited spent a lot of time very patiently guiding me through reparation process and finally succeeded! Now I can connect to remote servers in seconds and safely browse the Web.
Very grateful!
Date of experience: April 18, 2025
Reply from KeepSolid VPN Unlimited
Thank you for your feedback! We’re glad to hear that our support team was able to help resolve the issue on your Windows 7 device and get VPN Unlimited working smoothly again. If you ever need further assistance, feel free to contact us!
Best ot the best VPN, fastest of the all others
Great, high secure and very fast VPN service. I tried more than 20 other and this is the best!
Date of experience: April 23, 2025
Reply from KeepSolid VPN Unlimited
Thank you for the feedback! We’re honored to be your top choice after trying so many others. It’s great to know you’re enjoying the speed and security of VPN Unlimited!
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I recommend this VPN
I recommend this VPN. Not only does it work great, but also the support is outstanding. I bought my lifetime license in 2021, hadn't used it in a very long time and lost access to the email I purchased it from. They were helpful and in a few hours I restored access to it with my new email. Thankfully I was still able to login with the old details even though I had no access to the email account, and was able to download the invoice paid in 2021, that was enough for them to change the email to my current one. Thank you!
Date of experience: April 20, 2025
Reply from KeepSolid VPN Unlimited
Thank you for your kind words! We’re happy our support team could help you recover access to your lifetime license. We’re always here if you need anything else!
Super service!
I am very satisfied with the quick and competent service of the support team! I received an explicit explanation of the advanced security levels of IKEv2 protocol , which solved my problem immediately!
I can really recommend to contact the service team without hesitating! Many thanks!
Date of experience: April 08, 2025
Reply from KeepSolid VPN Unlimited
Thank you for your kind feedback! We’re glad our team could help quickly and clearly — and that the IKEv2 explanation solved your issue. Have a great time using our service!
Best VPN ever!
I can highly recommend the Keep Solid VPN Team and Service. Why? Quick response, 24 hours available, competent, customer friendly, solving any problems. Top!👍
Date of experience: April 07, 2025
Reply from KeepSolid VPN Unlimited
Thank you so much for your kind words and recommendation! We’re thrilled to hear that you’ve had such a positive experience with our team and service. Thanks for choosing VPN Unlimited!
i'm very sotisfied with the VPN but i…
i'm very sotisfied with the VPN but i don't like one thing why they don't put on Apple tv i like whatch movie on big tv i see Apple tv got more then 60 vpn but i still don't si keepsolid
Date of experience: March 23, 2025
Reply from KeepSolid VPN Unlimited
Hello!
Thank you for your review. The native VPN Unlimited app for Apple TV is indeed in our backlog, but unfortunately, we don't have a release date.
Meanwhile, you can set up VPN via an Apple TV feature - AirPlay Mirroring.
This guide will help you to figure it out:
https://www.vpnunlimited.com/downloads/apple-tv
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Outstanding
I've been using VPN Unlimited for more years than I can remember, and have never need any support.
However twice recently I've needed to contact their support to change my details with them, and they were so helpful.
I highly recommend this company to anyone, a great product with great support.
Date of experience: March 11, 2025
Reply from KeepSolid VPN Unlimited
Thank you for your long-term support and kind words! We’re thrilled to hear that you’ve had a great experience with VPN Unlimited and that our support team was able to assist you efficiently.
Reply from KeepSolid VPN Unlimited
Thank you for your kind words! We’re glad you had a great experience with our support and service. We appreciate your feedback!
Great customer support.
Great help in combining 2 accounts into 1. Clear instructions were provided by Alexander A. Job done, and a happy customer.
Date of experience: March 03, 2025
Reply from KeepSolid VPN Unlimited
Thanks for your 5-star review. Glad to hear the instructions were clear and the job was done smoothly! Your satisfaction means a lot to us—thanks for your feedback!
Doesn’t work abroad
Doesn’t work abroad! Bought this VPN for travel, but it failed completely in certain countries. Disappointing and not worth it!
Date of experience: March 03, 2025
Reply from KeepSolid VPN Unlimited
First of all, we'd like to apologise for the inconvenience you're experiencing.
Please try connecting using different protocols (VPN Unlimited app -> Settings -> Protocols). If the problem persists, please contact us at support@keepsolid.com and we will investigate your case further.
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Terrific company
Terrific company, great product, easy to use! Instant email response to questions.
Date of experience: March 02, 2025
Reply from KeepSolid VPN Unlimited
We sincerely appreciate you taking the time to leave a review! We’re delighted to hear that you enjoy our service. Feel free to reach out anytime if you need any assistance.
I am rating VPN unlimited from…
I am rating VPN unlimited from keepsolid 5starts because I had issues with my old account. I’m a life time subscriber and I wrote customer service. Greg replied and helped me fix the problem, transferring my old profile to new email after providing proof of account ownership. The customer service is so professional, and I’m really happy with how I’m treated. I’m recommending this app to everyone.
Date of experience: February 23, 2025
Reply from KeepSolid VPN Unlimited
Thank you so much for taking the time to leave a great review. We are happy to hear you enjoy using our service. Please don't hesitate to contact us anytime you need any assistance.
KeepSolid's online service deserves a 5-star rating…
I purchased a lifetime subscription for KeepSolid VPN Unlimited 7 years ago and had haven't used the service until recently. However I just forgot everything from registration on and contacted its customer service about seven days ago. To my surprise I got a response by email quickly from Mr. Maria Polis. She helped me with a great patient and almost instant response to retrieved my account. I haven't quite met such a great online service - quick, responsive and right-to-the-point, and am grateful for her help.
Date of experience: February 16, 2025
Reply from KeepSolid VPN Unlimited
Thank you for taking the time to leave your excellent review! We're glad to hear about your positive experience with our customer support team. Feel free to contact us if you need any assistance in the future.
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