Just had some question about the emove cruiser and the v2, nice and quick answers good service. I also had a problem with my emove cruiser and the handlebars being abit loose/wobbly but Ronnel Derl... See more
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I can always count on the customer support. It's a large reason why I've stayed with this company for so long. I've only had to contact them twice, I wrecked my scooter. Both times vel has helped me,... See more
Company replied
From the begginning when deciding which hyper scooter to purchase VoroMotors and their staff have been super helpful & supportive. I have reached out a couple of times since receiving my Teverun 7260r... See more
Company replied
Truly impressed with the level of customer service, Zen was proactive with updates, so I never felt like I was left waiting or had to chase for information. He followed through on every detail and kep... See more
Company replied
Company details
- #2 of 6 best companies in Motor Scooter Dealer
- #2 of 3 best companies in Motor Vehicle Dealer
Written by the company
VoroMotors is not your average PEV (electric scooter/electric dirt bike) company. We’re the only brand in the game with real 24/7 live chat and a 7-day phone line where humans answer. What you see online is what you get—no fluff. We have offices in LA, NY, Hawaii, and Australia (this profile is for the US only). Every review you write helps us improve. We read them daily. Mention an employee by name—they earn performance points when you do. Got a complaint? No problem. We embrace criticism, just add context. Did you contact support? Did you buy from us or used? Want help? Drop your name or order number so we can actually assist. Keep it real, keep it useful.
Contact info
14350 Arminta Street, 91402, Panorama City, United States
- +1 323-922-3329
- support@voromotors.com
- www.voromotors.com
4.6
Excellent
932 reviews
Replied to 78% of negative reviews
Typically replies within 48 hours
The folks at voro motors are so helpful…
The folks at voro motors are so helpful Everytime I reach out to them. They are quick to respond (within seconds) and I always get the answers I'm looking for. Christian was very helpful and pleasant to do business with. Keep up the great work you guys!
Date of experience: July 06, 2025
Never buy anything from voro motors…
Never buy anything from voro motors they will make you spend all this money and make it seem like it's the best scooter out the but in reality, you're buying a piece of junk, they do not know anything about any of the scooters that they sell i'm trying to save you money and time. I've had my scooter for only a year. And this had multiple issues, and it's still down because they will not ship me the right part the battery and the controller both failed on me within a year. This is not something you want to deal with. I'm trying to save you money. They have all these one star. Reviews, this is not a store you want to buy from zen tried to tell me they will look into it and ive still gotten nothing what a piece of junk honestly please listen and spend your money somewhere else not with voro motors
Date of experience: July 03, 2025
Cracked frame on my Roadrunner Pro
I have a cracked frame on my Roadrunner Pro. and contacted Voromotors on the 4th of July. Ronnel Derla was available and helped me out very fast and competent. Very good customer service. Good job voromotors!!
Date of experience: July 04, 2025
Emove cruiser help
Just had some question about the emove cruiser and the v2, nice and quick answers good service.
I also had a problem with my emove cruiser and the handlebars being abit loose/wobbly but Ronnel Derla helped me tighten the screws and pointing out which one to fix the issue 5 stars on that Ronnel Derla very helpful thank you
Date of experience: July 05, 2025
They answer all my question the best…
They answer all my question the best they can. They help me update my order.
Date of experience: July 03, 2025
Highly Recommend VoroMotors
We had a very positive experience ordering a bike from VoroMotors. Their customer service is extremely professional and responsive, especially Jenkin! He called us with updates on our order and kept in communication with us until the bike was delivered. Will definitely be recommending them to friends and family!
Date of experience: June 27, 2025
Reply from VoroMotors
Hi Kuldeep,
Thank you so much for the 5-star rating! We're glad to hear our associate was able to help you out. If you ever need anything else, we’re just a message away. Ride safe and enjoy the journey!
—Team VoroMotors
Experience at voromotors knows what…
Experience at voromotors knows what he's talking about very helpful extremely technically minded individual ❤️❤️❤️❤️💯💯💯😤👌
Date of experience: July 03, 2025
Reply from VoroMotors
Hi Amish,
We really appreciate the love! ❤️💯 It’s awesome to hear that you had such a great experience with our team — we’re all about combining expert knowledge with real support. If you ever need more tech tips or scooter advice, we’ve got your back!
—Team VoroMotors
Above and Beyond
I can always count on the customer support. It's a large reason why I've stayed with this company for so long. I've only had to contact them twice, I wrecked my scooter. Both times vel has helped me, not only answering and helping find replacement parts but even helping find YouTube videos to help fix the parts.
Date of experience: July 02, 2025
Reply from VoroMotors
Hi Kota,
Thank you so much for sticking with us — it truly means a lot! 🙏 We’re thrilled to hear that Vel was able to go above and beyond for you, especially during those tough post-wreck moments. Helping you get back on the road (with the right parts and how-to videos!) is exactly what we’re here for.
Ride safe, and we’re always just a message away if you need anything else! 💪
-Team VoroMotors
Great representative
Vel is great. He helped me two nights in row for product information. Very quick and responsive to messages. Hoping to work with him again in the future
Date of experience: July 01, 2025
Reply from VoroMotors
Hi Brian,
Thanks a ton for the awesome review! 🙌 We’re lucky to have Vel on the team — he’s a powerhouse when it comes to product knowledge and fast support. Glad to hear he could help you out two nights in a row!
We’re looking forward to assisting you again anytime you need us. Ride safe and see you soon!
—Team VoroMotors
VoroMotors is awesome!
From the begginning when deciding which hyper scooter to purchase VoroMotors and their staff have been super helpful & supportive. I have reached out a couple of times since receiving my Teverun 7260r V5 and every time it has been a great experence. The staff is very knowledgeable and eager to resolve whatever issues that are going on. VoroMotors is awesome!
Date of experience: June 24, 2025
Reply from VoroMotors
Hi Alix,
Thank you so much for the awesome review! We’re pumped to hear that your experience — from choosing your Teverun 7260R V5 to post-purchase support — has been smooth and helpful every step of the way. 💪
Our team’s always here to back you up, and we’re thrilled to have you as part of the VoroFam! Ride safe and enjoy every mile.
—Team VoroMotors
Happy with the level of support
Truly impressed with the level of customer service, Zen was proactive with updates, so I never felt like I was left waiting or had to chase for information. He followed through on every detail and kept me informed at every step. It’s refreshing to work with a team that stays one step ahead and genuinely cares about the experience.
Date of experience: July 01, 2025
Reply from VoroMotors
Hi Will,
We really appreciate your kind words! 🙌 Zen will be thrilled to hear this — he’s a rockstar when it comes to proactive support, and we’re so glad he made your experience smooth and stress-free.
Thanks for being part of the VoroMotors community — we’ve got your back every step of the ride.
—Team VoroMotors
Please do not purchase from this…
Please do not purchase from this company if u see this message they lie about what they have in stock for more sales purpose disregarding their customers needs and inconveniences as well as lying about arrival time I’ve some how manage to lose more money by purchasing their roadrunner pro after they failed to deliver the tires and continued giving no genuine explanation or genuine information leaving me to rely on paying Ubers to work and others if your looking to buy any of their product for reliable transportation I urge you to go with their competitors as I’m sure they will do right as they are well aware how expensive their products are and how much money you put into them as well I haven’t been able to ride the roadrunner pro for close to 2 months now waiting for tires when it just started getting warm outside as well this experience has been very draining and stressful as well as a hit financially they did not offer any form of compensation no coupons or anything only until I asked out of frustation from all the money I’ve lost they gave me a $10 off coupon after spending close to 4000,recently after losing my car and thinking it would be a good idea to spend over 3000 dollars on e bike for transportation
Date of experience: July 01, 2025
Reply from VoroMotors
Hi there,
I'm truly sorry to hear about your recent experience, and I completely understand how frustrating and draining this must be especially considering how important your RoadRunner Pro is for your daily transportation needs.
This is certainly not the kind of service we aim to provide, and I’d really like to make things right as quickly as possible.
To assist you further and look into your order right away, could you please provide the following details:
Order ID
Email address used when placing the order
Once I have this information, I’ll escalate your case and ensure you get a clear and timely update on the status of your PMT tires.
Thank you again for your patience, and I look forward to resolving this for you promptly.
Warm regards,
Customer Support Team
VoroMotors
He was very helpful
He was very helpful, actually called me back with helpful information
Date of experience: June 30, 2025
Reply from VoroMotors
Hi Arndray,
Thanks so much for your review! We're really glad to hear you received a helpful callback — we believe in going the extra mile to keep our riders informed and supported. 🙌
If you ever need anything else, don’t hesitate to reach out. We’re here for you!
—Team VoroMotors
Vel was very helpful.
Date of experience: June 28, 2025
Reply from VoroMotors
Hi Bdawg,
Thanks for the 5 stars! We're happy to hear Vel was able to help out — he’s definitely one of our best. 🙌
Let us know if there’s anything else we can assist you with. Ride safe!
—Team VoroMotors
Awesome
Awesome, professional, detailed, efficient. Answered all my questions and then some. Got me excited to receive my order. Great guy. Great job w the hire from Voro motors ha
Date of experience: June 28, 2025
Reply from VoroMotors
Hi George,
Wow — thank you for the awesome feedback! 🙌 We're thrilled to hear our team left such a strong impression and got you hyped for your new ride. We’ll make sure your kind words get passed along!
If you ever need anything down the road, you know where to find us.
—Team VoroMotors
Christian was very responsive and…
Christian was very responsive and solved my question very quickly.
Date of experience: June 28, 2025
Reply from VoroMotors
Hi Dan,
Thanks so much for the kind words! We're glad Christian was able to jump in and get things sorted quickly for you. We’ll be sure to share your feedback with him — it’ll definitely make his day!
Ride safe and don’t hesitate to reach out if you ever need us again.
—Team VoroMotors
I just purchased the emove cruiser v2…
I just purchased the emove cruiser v2 and I had a few questions I was confused about. Christian was so helpful and helped me understand what scooter to purchase based on what I wanted to get out of it. Thanks Christian!
Date of experience: June 28, 2025
Reply from VoroMotors
Hi Frances,
Thank you for the awesome review! We're thrilled to hear Christian was able to guide you through the process and help you find the perfect fit with the EMOVE Cruiser V2. It’s a solid choice, and we’re excited for all the adventures ahead!
If you have any more questions down the road, we’ve got your back.
—Team VoroMotors
Voro motors turn frowns to smiles
What made my experience great is the fact that you have some very consistent, dedicated, Trustworthy employees at VORO MOTORS such as Christian for example I was missing a part of my scooter and he quickly understood my matter and sent me the part that I'm missing..
This is my first scooter ever and Christian at Voro motors have literally made my day I am so excited I recommend this company highly recommend to all my associates..
Date of experience: June 28, 2025
Reply from VoroMotors
Hi Jermaine,
We love hearing this — thank you for the kind words! 🎉 Christian is truly a rockstar, and we’re so glad he was able to turn things around quickly for you. First scooter vibes are always special, and we’re honored to be part of that experience!
Enjoy the ride, and if you ever need anything else, you know where to find us.
—Team VoroMotors
Explosively Experienced & Dedicated
Explosive, Powerful, Professional, Detailed, Honest, Top Customer Service, Expressive not robotic. VoroMotors is a Scooter Supreme Merchant. Scooters are a niche even after years in the making. I appreciate Voromotors for their quality, honesty, sincerity and commitment to excellence ✨️. They help identify some of the best scooters on the market. The Team is consistent, competent, confident and trustworthy as well as reliable. Its hard to get that all in one these days with companies so thank you! 🙂
Date of experience: June 28, 2025
Reply from VoroMotors
Hi Quincy,
Wow — thank you for such a powerful and heartfelt review! ⚡️ It means the world to us to hear that you recognize the effort, passion, and integrity our team puts into every customer interaction. We're here to make the scooter experience not just smooth, but unforgettable.
We’ll keep pushing for excellence — thanks for riding with VoroMotors! 🙌
—Team VoroMotors
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