Vaya Adventures Reviews 370

TrustScore 5 out of 5

4.9

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Review summary

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the meticulous planning and seamless execution of their trips. Many reviewers highlight the personalized itineraries, tailored to their specific interests and desires, ensuring a unique and fulfilling vacation. The responsiveness and attentiveness of the staff, both during the booking process and throughout the trip, are frequently mentioned as key factors contributing to a stress-free and enjoyable experience. Consumers express high satisfaction with the accommodations, transportation, and knowledgeable guides provided by the company. The ease of access to travel information through user-friendly portals is also appreciated. People felt well-cared for and safe throughout their journeys, with every detail thoughtfully considered and expertly managed. The company's ability to handle unexpected issues and provide prompt assistance further enhances the overall positive experience.

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Rated 5 out of 5 stars
Verified

Professionalism from start to finish. Tour conductors, Mish and UG were great. Anticipated our every need, issue or want. They made Japan an incredible adventure with their vast knowledge.

Rated 5 out of 5 stars
Verified

Vacation Adventures did an incredible job with the planning and execution of our trip to Mach Pichu, Galapagos and Amazon Jungle. Hotels, Galapagos Yacht and food were are fantastic at each stay.... See more

Rated 5 out of 5 stars

Vaya is the best! This is the 2nd trip we have taken through Vaya and both were planned superbly and executed down to every detail. Our first trip was to Peru and this last trip was to Croatia. The de... See more

Rated 5 out of 5 stars
Verified

The guides were very knowledgeable. They also advised where activities might be challenging & made suggestions accordingly IE you may want your hiking poles, or hiking boots needed, expect mud. I felt... See more


Company details

  1. #20 of 78 best companies in Tour Operator
  2. #36 of 204 best companies in Travel Agency

Written by the company

At Vaya we create exceptional tailor-made adventures for travelers in Latin America, Africa, Europe, Asia, Antarctica and the Arctic. Each journey is carefully created by our deeply knowledgeable Destination Specialists, who weave in best-in-class private local guides, thoughtfully designed excursions and truly superb accommodations, resulting in one of a kind private tours that get you off the beaten path and in to see the highlights. We carefully handpick top-notch family run properties, boutique hotels, historic haciendas, safari camps, eco-lodges and the finest small expedition ships. Whether you choose one of our suggested itineraries or opt for a completely customized adventure, Vaya will help you get to truly know these extraordinary places and the people that call them home. Since our start in 2004, we’ve been dedicated to culturally and environmentally responsible travel. Vaya is a leader in supporting conservation and community-based initiatives in the destinations we take our travelers. For example, Vaya’s founder and president, Jim Lutz, serves as president of the International Galápagos Tour Operators Association (IGTOA), a nonprofit organization of 40 companies that is focused on protecting the fragile Galapagos Islands ecosystems while improving education and opportunities for the people who live there.  Check us out on Trustpilot, Google, and Yelp, as well as on our testimonials page to see why our travelers rate us 5 stars. Over 98% of our travelers would recommend us to a friend or travel with us again. Why not find out for yourself why? We look forward to getting to know you and your travel style, sharing more about what sets Vaya apart, and helping you discover some of the planet’s most sensational corners.

Value Guarantee

You can be assured that the quality and value of your trip are unsurpassed!

You can be assured that the quality and value of your trip are unsurpassed!
We guarantee that you won’t be able to find a trip of the same quality in level of services and accommodations at a better price. If you do, just let us know and we will refund the difference to you.

Contact info

4.9

Excellent

TrustScore 5 out of 5

370 reviews

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Rated 5 out of 5 stars

This was one of the best trips…

This was one of the best trips we have ever taken. We have used five different travel agencies over the last five years: one that supported Africa only, one that supported Iceland only, one that only worked in Spain and Portugal, and one that was very similar to Vaya in that they have specialists in countries around the world. The biggest difference between that company and Vaya was that when we found ourselves in a jam, we were left to our own devices, whereas with Vaya, when we found ourselves in a jam, we had Andrè and our driver, Christian, in Paris to assist us, and then again our driver, Nicholas, in Nice who gave us his number and helped work us out of a jam a time or two. Everyone was FANTASTIC!! It really made us feel at ease and allowed us to truly enjoy our vacation rather than worry about the next hiccup around the corner (but let's be honest, we only had a couple of hiccups). So brava!!! You all are a true team and we will be using your company again for our next adventure.

The excursions you booked for us reflected our wants and we felt listened to. They were inventive in that we haven't done them in the past. The guides you found were true experts. They were fun to spend the day with and provided us with so much wonderful information. Special shout out to Christine (Eiffel Tower) who also recommended Angelina's to us (yum!), Christian for trying to find a replacement activity for the catacombs, Eve for the sweets tour in Montemarte, Allison for the market tour in Paris, Charlie and Chris for the hike in Avignon, and Viktorija for the cooking class in Nice. They were all such a joy and we could tell they love what they do.

The accommodations were superb and provided easy access to nearby attractions. We will definitely be using Vaya again for our next adventure.

Date of experience: June 11, 2025

Rated 5 out of 5 stars

Vaya is the best!

Vaya is the best! This is the 2nd trip we have taken through Vaya and both were planned superbly and executed down to every detail. Our first trip was to Peru and this last trip was to Croatia. The destination specialists in both cases listened to all our desires. It was easy to hammer out the exact vacation we wanted. The local staff on the ground were extremely responsive when we ran into any issues. The guides were all excellent. The portal and itinerary are very well layered out and organized well and user friendly. We were able to actually be on vacation feeling like we could enjoy our vacation because every detail was taken care of and if something went wrong, it was taken care of immediately. I just can’t say enough about Vaya! We would use them over and over again!

Date of experience: May 28, 2025

Rated 5 out of 5 stars
Verified

First class trip organized by Vaya!

Vacation Adventures did an incredible job with the planning and execution of our trip to Mach Pichu, Galapagos and Amazon Jungle.
Hotels, Galapagos Yacht and food were are fantastic at each stay.
We were met at every key trip transition by our guides and all the transportation was seamless.
We also appreciated the timing used between each specific spot we visited .

Date of experience: June 03, 2025

Rated 5 out of 5 stars
Verified

African experience

Our point of contact Heather Deakin was extremely helpful and knowledgeable and assisted on some extra points which enhanced our trip. What I think may set Vaya apart from other travel companies is I had a family emergency that came up a few months before our departure and they assisted in rescheduling our complete trip the following year, taking one thing off my mind during a difficult period.

Date of experience: June 10, 2025

Rated 4 out of 5 stars
Verified

Our guide was GREAT

Our guide was GREAT . Well versed in all that is Perú . He was very proud of his Inca Heritage. Made it special to go to extra farmers market and places he thought we would enjoy. But always asked us first.
But, vaya and our guide should have known ahead of time that the hike we were to take had been closed for a month. This was also the day that he was not with us. That part was not good scheduling by vaya.

Date of experience: May 28, 2025

Rated 5 out of 5 stars
Verified

Great tour operator

Great tour operator. Have used several times before. Accomodations, guides and logistics are outstanding.

Date of experience: May 29, 2025

Rated 5 out of 5 stars
Verified

Vaya worked with us to get the best…

Vaya worked with us to get the best itinerary to meet what we wanted to do. All of the guides were helpful and knowledgeable and adjusted to our needs on the trip.

Date of experience: May 18, 2025

Rated 5 out of 5 stars
Verified

The naturalists were so knowledgeable…

The naturalists were so knowledgeable and great. The pace was good and we saw everything we wanted to see in Peru and Ecuador. The hotels were all beyond fabulous and the boat was the same.

Date of experience: May 18, 2025

Rated 5 out of 5 stars
Verified

Very satisfied customer

Very good communication throughout the booking process. The portal app allows access to all of your travel itinerary and info. Everything went very smoothly from the time we met our representative at the airport in Quito to the time we returned.

Date of experience: May 03, 2025

Rated 5 out of 5 stars

My trip to Galapagos.

My trip to Galapagos was beyond my imagination!! From beginning to end Natalie (Vaya) had addressed and attended to every detail to make my experience stellar and a once in a lifetime event. The guides and service staff aboard were so brilliant and delightful. This was an excursion one should not miss. I was solo and treated like a queen!
From people, activities (snorkeling), environment, comfort and cuisine, nothing was missed. I would highly recommend Vaya for this unique adventure to all.

Date of experience: April 01, 2025

Rated 5 out of 5 stars
Verified

Take the Hill

Melissa was an incredible resource to the area. Her insight set an experience I never could have planned on my own - from the hotels to home visits in Lamay and even the perfect bar to watch a soccer game.

Date of experience: May 10, 2025

Rated 5 out of 5 stars
Verified

Best Planned travel itinerary

Our trip to Argentina and Peru was the best planned trip that we have experienced! From the airport pickup in Buenos Aires on March 31 to the drop off at the Cusco airport on April 16 every detail was handled efficiently. All the Guides were knowledgeable, personable and timely. Emily at Vaya Adventures delivered a hassle free and unique experience!

Date of experience: March 31, 2025

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