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Rated 5 out of 5 stars

First experience of using Vala health, whilst working in France. I informed them of my problem whilst working on a train journey at 1608 today, had a virtual appointment with someone in Paris at 1715... See more

Rated 5 out of 5 stars
Invited

We were dealing with two small children one with a fever and the other with a suspected arm fracture - all during the Coronavirus lockdown. The expert medical practitioner at Vala health gave us advic... See more

Rated 5 out of 5 stars

I couldn't recommend Vala more highly! I have been so impressed by the level of care and attention and the ease of using Vala. I love that I have been able to easily book appointments with no stress a... See more

Rated 5 out of 5 stars

I am a doctor myself.My entire family have had consultations with Natasha Dadour. She is lovely, helpful, empathetic and very mindful of a patient’s needs. I would highly recommend both Vala and Natas... See more


Company details

  1. General Practitioner

Information provided by various external sources

Book an online doctor appointment, with a qualified professional for as little as £15.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

32 reviews

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1-star

Rated 5 out of 5 stars

First experience of using Vala health - FASTEST Healthcare I've ever received.

First experience of using Vala health, whilst working in France. I informed them of my problem whilst working on a train journey at 1608 today, had a virtual appointment with someone in Paris at 1715 (whilst on the train), who emailed through a prescription straight after the consultation. I collected my prescription at Paris Monparpasse Station pharmacy when my train arrived at 1930. Incredibly responsive, efficient and professional. The consultation I felt was thorough and offered lots of practical advice as well as diagnosing and prescribing medication. The clinician also offeted direct follow up support if required making me feel fully supported. One VERY SATISFIED customer.

Date of experience: October 04, 2022

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Rated 5 out of 5 stars

Great Service

Doctor I saw he was friendly and caring and went out his way to explain so stay with this company as a reassure

Date of experience: January 18, 2022

Rated 5 out of 5 stars

Absolutely brilliant!

I am a doctor myself.My entire family have had consultations with Natasha Dadour. She is lovely, helpful, empathetic and very mindful of a patient’s needs. I would highly recommend both Vala and Natasha Dadour. What I especially love about Vala is that you can get a same day appointment and the booking process is SO easy!

Date of experience: November 09, 2021

Rated 5 out of 5 stars

Absolutely fantastic

Absolutely fantastic. I finally feel like I’m getting somewhere with my health, after years of being ignored by my regular doctors. I’ve been working with Natasha and she has been incredible, and has updated my regualr GP on my behalf.

Date of experience: May 17, 2021

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Rated 5 out of 5 stars

I couldn't recommend Vala more highly

I couldn't recommend Vala more highly! I have been so impressed by the level of care and attention and the ease of using Vala. I love that I have been able to easily book appointments with no stress at all and multiple follow-ups and emails with the same doctor. Every question and any problem I have had has been talked through thoroughly and made me feel really listened to and reassured and I have been given so much practical advice and support.

Date of experience: April 26, 2021

Rated 5 out of 5 stars

I had a great consultation with Natasha…

I had a great consultation with Natasha Dadour last week. She was empathetic, and very thorough with her questioning. I felt supported throughout the call and appreciate her ongoing support.

Date of experience: April 26, 2021

Rated 5 out of 5 stars

A great example of best practice all around

I recently had a consultation with Natasha at a time when I was struggling with my health. She was incredibly friendly, supportive and thorough and her knowledge was second to none. She went above and beyond my expectations and nothing felt pressured or rushed which is rare these days - I cannot praise or recommend Vala Health and Natasha is particular enough and I recommend them to everyone.

Date of experience: April 10, 2021

Rated 5 out of 5 stars

Wonderful Service

I've been completely and utterly blown away by Vala. By far some of the nicest people I've spoken to in the medical field. I spoke to Heather who was wonderful, reassured me so much and I can tell is doing the most she can to help me.

This service is wonderful, I can't recommend it enough!

Date of experience: February 24, 2021

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Rated 1 out of 5 stars

Not great I had cancelled because I…

Not great I had cancelled because I went to wrong site and they took my money . I ask for a refund which I have never received. Not great at responding.

Date of experience: January 07, 2021

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Reply from Vala Health

Philomena. Sorry to read that you had a poor experience. We've checked our records and we did not receive a request for a refund. A refund has now been processed and should be in your bank-account within the next 24 hours.

Rated 5 out of 5 stars

Fantastic

Fantastic. My experience of using Vala health for the last 9 months has been beyond my expectations in every area. Totally committed to me as a client with genuine care and complete professionalism. Highly recommended!

Date of experience: January 07, 2021

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Rated 5 out of 5 stars

Fantastic Service!

Vala Health provide a fantastic service! Not only could I get an appointment really quickly, the service was top quality with an even quicker treatment plan. I'm not sure why you'd bother going to a GP practice anymore.

Date of experience: November 04, 2020

Rated 5 out of 5 stars

Professionalism and speed

Vala was professional, quick and efficient with my query. They responded to all of my emails in a timely manner and took every question I had seriously. I highly recommend them.

Date of experience: November 03, 2020

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Rated 5 out of 5 stars

Thank you!

Excellent service!
They go above and beyond to provide you with the services that you need, as well as, out-sourcing other services that need to be dealt with externally.
Friendly, welcoming and approachable staff.
Would highly recommend!

Date of experience: June 15, 2020

Rated 5 out of 5 stars

I had a wonderful experience

I had a wonderful experience. I was so corned about a skin rash on my two year old and signed up. The process took less than five minutes to register, and I booked a consultation with a child’s clinician for the same morning. The twenty minute assessment put my mind at rest and was extremely thorough.

Date of experience: May 18, 2020

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