Turtle Wax Reviews 55

Anytime I purchase a Turtle Wax product I regret it and this was no exception. I purchased the Fresh Leather cleaning wipes and the label specifically says non greasy, well guess what, it was like smearing vaseline all over the place. It made a mess and even stained my interior.

Date of experience: June 23, 2025

Worst customer service! They never answer the phone, return a text or email. Their new Hybrid Scratch repair kit is crap. Does not contain nearly enough clear coat resin.

Date of experience: June 03, 2025

If I could give zero stars I would. Terrible customer service, no reply to emails, phone calls, messages on social media. They take your money and don't deliver the product.

Date of experience: April 04, 2025

I purchased the polymer. It says I can use it on my windshield, I did. When I wash my windshield it doesn't wash off. "Do not put polymer on your windshield because, it will be very difficult to wash off. I had to use dawn dish washing liquid an lots of water to wash it off.

Date of experience: June 27, 2024

Absolute rubbish customer service ! Wont buy any more of this companies products.

Date of experience: August 01, 2024

I placed an order with Turtle Wax
Got the invoice & they took the money from my credit card.
got shipping / tracking email.
Shipment never arrived.
Contacted eSales by email - no answer.
Contacted Support by email - no answer.
Called all the extensions on their phone number 0151 530 4740 - no answer.
But they still continue bombard my inbox with sales promotions.
Never again!

Date of experience: July 27, 2024

I purchased a sunshade, and it fell apart several months later. I filled out their online form. No one contacted me. I left voice messages two times, and no one called me. I then called one day early in the morning. A woman answered and I explained what happened. She emailed me and I sent pictures. She wrote back and said that she had to forward it to their manufacturing team. Weeks went by with no responses to my follow up emails and voice messages. Their product is inferior, and their customer service is really bad.

Date of experience: July 05, 2024

Been waiting 42 days now for a £30 refund, they are holding back even though the carrier has my return parcel.
Please be aware that they will not refund your money, disgusting

Date of experience: July 02, 2024

Look at these horrible reviews. And I will add another. When you try to redeem bonus points, they debit your rewards account but never email you or text you the discount code. The points disappear, and you receive no discount. I have also had issues with products leaking during shipping that customer service ignores. Buy another company's products. TW products are ok but Customer Service stinks.

Date of experience: June 09, 2024

When it's all going well, they are ok. But when it goes wrong they are terrible!! I had a consignment damaged and not delivered by EVRI due to the damage. But this horrific company just will not respond to ANY of my emails. I recommend you dont deal with this terrible company

Date of experience: July 26, 2024

Bug and tar doesn't work! Garbage product I want my money back!!!!

Date of experience: July 16, 2024

Bogof on a product I wanted, purchased it then noticed I needed to add 2 to get 1 free, cancel order within 5 mins and sent email this was on Saturday evening, Sunday got email saying it been dispatched, it hadn't!, Monday morning got email saying it was to late to cancel order it had been dispatched, it hadn't! Around 12.30 got email off evri saying they had collected it ! Sent a number of emails since but they are ignoring them, won't be buying there products again!

Date of experience: June 18, 2024

I placed my order on 5/14 for Hybrid Solutions wash and wax, on the 15th, TurtleWax posted a discount on the entire product line of 15% off. On the 16th, I sent a message on their website asking if it would be possible to get a credit back for the price change. I never heard anything from them, only the auto-response saying that they received my message. I received my shipment on 5/17 and not a peep. Customer service should have at least responded to my request even if they didn't honor my request for refund. I should have returned the product and reordered it with the 15% discount. It was a week-long sale that they didn't post until mid-week. Disappointed in the lack of response and missing out on those savings.

Date of experience: May 16, 2024

Maybe ship sooner than 9 days after an order?!?

Date of experience: May 04, 2024

Not many years ago Turtle Wax was a well regarded market leader. It's now a two-bit outfit conning people with product that does not work and worthless Customer Service. They seem oblivious to UK trading law, making false claims about the effectiveness of product. I purchased Turtle Wax Hybrid Solutions Fabric Protector to use on the fabric roof of my Mazda. The product container states "stain repelling and hydrophobic barrier to protect against water and oil-based contaminants for automotive fabrics including soft top roofs". As per the instructions on the bottle, I cleaned and prepared the roof to the letter using Meguiars Convertible Top Cleaner which I purchased at the same time, also from Amazon. I then applied three coats of the Turtle Wax Fabric Protector, again exactly following the instructions. After completing it and leaving to dry for over 24 hours I tested the result by applying some water lightly to the roof. Apart from a few small beads of water most of the water just soaked straight into the fabric. I couldn't believe it possible that it was so ineffective. I then did a bit of online research (pity I didn't do this before parting with my money) and found an independent test on You Tube where a carpet floor mat was treated with the Turtle Wax. EXACTLY THE SAME RESULT AS MY JOB. Water was applied and it just soaked in to the mat. It was a total waste of money, time and effort for me. I contacted Turtle Wax "Customer Service" in Liverpool and was asked to provide my Amazon order number, photo of receipt, photo of the bottle label and a photo of the treated roof showing the water soaked in. Loads of hassle. I was promised a call back after they received it. Needless to say no call back. I then phoned them again, pretty annoyed by now and spoke to another person. This guy said that he was very familiar with the product as he had been involved in the development of it. Not something that I would have admitted to had I been in his shoes! Anyway, according to him the Meguiars cleaner I had used was not compatible with their product. What a joke. I pointed out that if the cleaning product was critical then they should sell their Fabric Protector as a kit as AutoGlym do. He promised he would call me back that same day when he had looked into the problem. He didn't. I then phoned the following day (today) and spoke to the same female that I first spoke with. She promised to call me back by 5pm. It is now after 6pm and of course she had no intention of doing so. Both she and the guy had asked me in conversation what would be a satisfactory resolution for me. I said that I would write-off the time and effort if they made a good-will payment of £30 to cover the cost of the Meguiars Cleaner and Turtle Wax Protector. The female pretended to not know what a good-will payment is!!! So they have messed up and are not willing to resolve it at a cost of just £30. Hence my justification in calling them two-bit. My intention is to re-do the roof using the AutoGlym product which I have been told since is THE product to use. I am considering referring Turtle Wax to Trading Standards as I believe they are conning people with this product.

Date of experience: April 30, 2024

I followed the instructions to the letter! This product, Turtle Wax Clear Finish Polish Compound, completely corroded the paint on the top of my truck and it keeps getting worse!!

Date of experience: August 21, 2023

My wife’s car is a 2014 Hyundai Azira the posts around the windows are black plastic that fades to a dull gray. I tried everything to get it back to black until one day I put Turtle wax trim restorer on it and BANG it looked like new again!! This stuff is incredible!! Highly recommend it for any faded plastic on your vehicle!! I put a second coat the next day and I swear it looks like it was repainted black.

Date of experience: January 12, 2024

Turtle Wax Headlight Restore Kit WORKS
My headlights were really foggy- for a while.. They didn't pass State Inspection. For $13 doll hairs and about 20 minutes, the headlights look brand new, and I got my Sticker. This is the product you want to use. Easy. Done. Thanks Turtle Wax!

Date of experience: October 09, 2023

Made a purchase recently from Turtle wax on 4th of September, and after several emails complaining about the non arrival of the goods,I received an email asking me to repeat the order,I have heard absolutely nothing since after sending more emails and here we are Saturday 16th September with no goods and no reply from Turtle wax,is it me or is this the epitome of bs customer service?I love their products but their service is worst than you would get from a third world operation,its beyond diabolical....

Date of experience: September 16, 2023

Fast delivery within 3 days
I had scratches on my caravan bought turtle wax magic in white came up like new all scratches had gone
Bought fibre clothes from screw fix use in a swirling motion great results very happy

Date of experience: July 31, 2023