Invited
Customer Service was top notch. Can't say enough about how wonderful Yvette was to deal with over the phone. She helped to make decisions on which travel oxygen concentrator to rent for our vacation a... See more
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Invited
Trained friendly staff and always answered fone calls. Delivered exactly as stated and on time. Equipment clean and functioned well. I would and will recommend this company to anyone who asks an... See more
Verified
From start to finish the experience has been absolutely amazing. Our rep was extremely kind an helpful! The whole process is quick an so easy. They literally do it all for you from contacting the dr t... See more
Verified
The process was super easy and quick from getting a quote to returning the machine. Staff were responsive and answered any questions I had. I rented a machine for vacation (driving) because I had limi... See more
Company details
Written by the company
We specialize in respiratory, sleep, and mobility therapy. We rent and sell portable oxygen concentrators.
Contact info
511 N Alleghaney Ave, 79761, Odessa, United States
- (800) 375-6060
- info@traveloxygen.com
- www.traveloxygen.com
4.8
Excellent
191 reviews
Verified
The service is dependable
The delivery of the equipment was excellent and prompt. However, I requested humidity bottle, it was not delivered.
Date of experience: May 04, 2024
Reply from Liberty Medical
Ms. Watson:
We are so sorry we missed the mark. You are a long time treasured customer and we hope to do better next time. You were not charged for the humidifier bottle and we will certainly make it up to you next time! We so appreciate you and want to make you happy!!
Verified
My experince was great
My experince was great, very helpful and professional.
Date of experience: December 27, 2023
Verified
Staff was very informative and helpful
Staff was very informative and helpful. After other companies dropped the ball, I spoke with them on a Friday. They were able to have a unit delivered to me on Saturday for a Monday flight to Hawaii.
Date of experience: July 28, 2023
Verified
Had what I needed.very good service .
Date of experience: August 01, 2023
Verified
Your customer service with your vet and…
Your customer service with your vet and Krister was exceptional. They were very informed they knew exactly what was needed, and how to fulfill the order and went above and beyond their normal duties they were a great help.
Date of experience: August 01, 2023
Verified
Exceptional customer service experienceYvette exceeded my customer experience
Yvette exceeded my customer experience! She was very knowledgeable, professional in assisting me with a very complicated matter. It was complicated from the standpoint that I did not have any experience in traveling with oxygen. She was very patient with me. She kept her commitments as it relates to following up and following through she kept me updated through the entire journey and explained everything in layman's term to ensure I understood the expectations. Because of her Superior customer service provided through this experience I will refer Liberty medical to everyone I know
Date of experience: July 31, 2023
Verified
Super easy and quick…
The process was super easy and quick from getting a quote to returning the machine. Staff were responsive and answered any questions I had. I rented a machine for vacation (driving) because I had limited space and no room for multiple oxygen tanks. This was a PERFECT size. Worked perfectly. I would definitely recommend and/or use them again.
Date of experience: June 27, 2023
Verified
Excellet Timely Service
Very helpful, explained the problems with current concentrator which has seen extensive use. Got a concentrator on the way promptly to provide oxygen needs. So grateful for such good service
Date of experience: June 28, 2023
Verified
Rep was so professional and responsive
Rep was so professional and responsive, and everything was exactly as promised. Thanks so much for your help and excellent service!
Date of experience: May 23, 2023
Verified
Kristen Ritter is the best
Kristen Ritter is the best. She worked until to make sure my machine would get here on time. Thanks and many more thanks!!!!
She is the best.
Date of experience: June 09, 2023
Verified
This company was so helpful and were…
This company was so helpful and were always willing to answer my questions when I called.
Date of experience: May 02, 2023
Verified
Great company
So nice on the phone. Happy to have found this, as it makes traveling easier.
Date of experience: June 05, 2023
Leonard is amazing
Leonard is amazing. He has helped in difficult situations and always gets our patients what they need. He is always available when needed.
Date of experience: June 01, 2023
Verified
This place rocks
This place rocks. Twice they have bailed me out from a tight spot! You can’t go wrong with them.
Date of experience: May 23, 2023
Verified
The office was quick to get back with…
The office was quick to get back with me on my recent inquiry. I hope the rented item shows up before I leave?
Date of experience: April 24, 2023
Verified
So much help in my time of need
So much help in my time of need.
Caring, professional, amazing customer service
Date of experience: April 10, 2023
Verified
My experience was good because I was…
My experience was good because I was able to sell my used like new machine back but I did not like the price they quoted me. I felt like I was low-balled because it fairly new and when I messaged them about the offer they never answered my email.
Date of experience: March 15, 2023
Reply from Liberty Medical
Ms. Berisha:
We apologize we did not meet your expectations. Your estimate was based on the information provided as well as comparable to what we buy them brand new. You were in no way obligated to accept the offer as there are many other companies who do buybacks. If an email was not answered, we are so sorry as we try to be as responsive as possible. Again, we will try harder in the future!
Verified
Highly recommend using them.
Highly recommend using them. Took care of all issues and were most helpful in a very stressful situation and time. Used their 24 hour service when I had an issue and they were right there to help. Customer service like this is hard to come by now a days.
Date of experience: February 28, 2023
the oxygen guide is just amazing
the oxygen guide is just amazing, my sister is completely satisfied , me too so thanks a lot
Date of experience: March 02, 2023
Verified
i was in need for batteries and i have…
i was in need for batteries and i have only few days before my international travel. i called Liberty Medical about battery availability, they don't have it at the time, but they can get it in timely manner. they did excellent customer service. i really appreciate the staff. if they say they can do it than they will do it because they are Liberty Medical. Thanks
Date of experience: January 27, 2023
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