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4.0
4 reviews
Wow what a lovely company where you can actually speak to helpful people and not robots :-)
Called to check my order info and spoke to Chris who was so helpful with all the information I needed, placed order and its being sent immediately (we urgently need it for a tournament this weekend). Great customer experience and look forward to receiving the item ordered. Thank you :-)
Date of experience: May 13, 2025
Date of experience: May 07, 2025
Such an easy system for ordering clothes and equipment. such a great service team too.
Date of experience: April 09, 2025
I wanted to get some merchandise for my local Non League team who I started to follow recently and the club Twitter account confirmed this was the place to go after I came across some of their club branded items on their website.
I wanted a beanie to keep me warm on matchday in the winter season. I found a Puma beanie on the club section but this didn't have the club badge so I sent an enquiry to Total Football Direct.
They replied very quickly confirming I could personalise with the club badge but recommended a plain beanie as the Puma logo was quite large and therefore the club badge wouldn't look very good, sitting too high. I continued this discussion on the phone where I spoke to Karen. I was given 2 options for type of beanie, once chosen, I made a card payment over the phone. I was advised it would be sent out this week and I was happy to receive the product on the following Monday.
It is exactly what I was after! Karen and Total Football Direct provided fantastic service from start to finish making the whole process really easy and delivering my item to a very high standard. Looking forward to getting my next bit of club merchandise from Total Football Direct.
Date of experience: December 22, 2020
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