Companies on Trustpilot can’t offer incentives or pay to hide any reviews.
Cutting Edge watch designs from Japan.
2.3
9 reviews
ABSOLUTELY NOT RECOMMENDED!
Their Customers Support is a joke. They reply very slowly...
I ordered a new watch... but their system "LOST" my order and the watch never got shipped... and now they are GHOSTING me... VERY BAD EXPERIENCE! AVOID IT.
Date of experience: September 26, 2024
Marketed as a Japanese company with free delivery worldwide. And yet on delivery I had to pay import tax $14 - the kicker - I live in Japan. Paul at TokyoFlash informed me that I should have known about the import tax. Terrible customer service as Paul hadn't even checked the country I had ordered from. Very average product and I'm waiting to hear from Paul where in Tokyo their head office is so I can return it in person, instead of paying more unexpected expenses
Date of experience: July 04, 2023
DO not recommend these watches or their company.
Bought their Liquid Metal watch off these guys. Took months to receive it and once I did it was full of faults. After the hassle of eventually them agreeing to replace it and having to return the faulty one, the replacement they sent seemed fine at first then after 2 weeks now has the same issues. Is a expensive watch that is basically complete garbage that I have put away and will never use.
Date of experience: May 29, 2018
Used my Watch over the course of 4 - 5 years about 6 times as i dont like wearing watches, i plugged it in the other day to charge it and its now cooked and smells of burnt electrics.
I'd be ware as the quailty seems to be lacking in there products
Date of experience: January 21, 2016
i was looking for a watch in a certain color, but this color was sold out!
so i contacted them through their facebook, and was told that we might be able to get the color anyway. So i di what they told me to do, and within a within a week i had my watch!!!
This whole process took about 8 days, and considering they were answering when i was sleeping(i live on the opposite side of the globe), i'm suprised by how fast it went.
Great seevice!
Date of experience: October 28, 2014
I bought a Kisai XTAL watch and it is as good as expected. Excellent quality and originality of products. Fast communication. And last but not least : Delivery at the speed of light !
My youngest son, age 8, wants one XTAL as well. But he´ll have to wait a couple of years. My thanks to all at Tokyoflash
Date of experience: July 19, 2014
I recently purchased the "Round Trip" watch keyring... WOW. What a gadget... I hope in time to purchase more of these stylish watches/items... Keep doing what your doing Tokyoflash :-)
Date of experience: July 14, 2010
Claim your profile to access Trustpilot’s free business tools and connect with customers.
Get free accountAnyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
