Companies on Trustpilot can’t offer incentives or pay to hide any reviews.
Our family-owned small business is based in Lomita, California, and since 1996, we've been committed to producing high quality, affordable and easy-to-use security cameras and video surveillance systems designed to protect your home and keep your business secure. Our passion for quality and dedication to our customers set us apart. With TIGERSECU, you're not just buying a product, you're joining a family that values your security.
25835 Narbonne Ave Suite 155, 90717, Lomita, United States
4.3
13 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
The company responded immediately to my inquiry.
although I didn't technically qualify for a replacement camera, they responded right away. And, additionally, I got a call from their support staff to offer assistance. In a world of crappy customer support, these people are spectacular!
Date of experience: June 16, 2025
I had a password problem and they responded in a short period of time. Tigersecu was great.👍
Date of experience: June 18, 2025
Ian Guided me thru the system very well and I was able to fix the issue
Date of experience: June 16, 2025
I would be thrilled if your techs stopped trashing my system. It is now unreliable and insecure. The "back door" software access code is being used (most likely by your techs) and tech will not provide me with the code so I can repair the damage. Please provide contact information to you exec office as I consider this to be fraud. I'm not getting what I paid for. Your techs advised me that the system is not accessible via WiFi, not true! My system has NEVER been connected to the internet, yet it is still being trashed. Your techs are lying, plain and simple.
One of more of your techs need to be fired and my system must be secured, NO ACCESS BY ANYONE EXCEPT ME!
Date of experience: June 16, 2025
Reply from TIGERSECU
Hi Kmikeb, We’re very sorry to hear about your experience and take your concerns seriously. Please contact our customer support team directly at service@tigersecu.com or call 323-315-0396, Monday through Friday, 9 am to 5 pm Pacific Time. So we can look into this issue in detail and ensure your system is secure. Your feedback will be escalated to our management team for further review.
I called to find out how to download a Win 10 version of Tigersecu CMS version because there were no download buttons. My question was answered without hesitation, she sent me a link.
Very much appreciated.
Date of experience: June 10, 2025
Great customer service. They responded faster than I thought they were going to. Took care of all my issues.
Date of experience: June 05, 2025
I like their cameras. I'm not an expert nor claim to be one but I do believe they are quality optics. Also, and just as important to me, they typically respond quickly to a problem or a question with a knowledgeable and professional answer, sometimes in less than an hour.
Date of experience: May 28, 2025
I had the pleasure of speaking with Ian today and I explained to him that I lost connection to my camera 2. He was very patient in assisting me with the issue. He was polite and asked my permission to place me on a brief hold if necessary. He was able to instruct me on reconnecting my 2nd camera and resolved my issue. I am very pleased with the service that I received today. Thank you, Ian!
Date of experience: May 20, 2025
Customer service was excellent at helping me resolve my issues
Date of experience: May 15, 2025
With 30+ years in IT support, I did thorough research on Security DVRs to replace my 15 year old unit of another brand, which finally failed. The TS-302T08-2B DVR I purchased on Amazon in 2024 definitely had the most bang-for-the-buck. The features met my needs completely and was pretty much a plug&play replacement for my old unit, and has run well for over a year. The few times I needed help from support were excellent. Their response was fast, thorough, and professional.
Date of experience: May 14, 2025
Customer Service is great. Anytime I have a problem they are quick to resolve the problem.
Date of experience: May 14, 2025
I had issues with the app staying connected. I emailed customer support about the issue. They followed up with instructions to fix the issue within a couple of hours, and this was on the weekend. Long story short they fixed the issue I was having. I’m very impressed with Tigersecu!
Date of experience: May 12, 2025
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
