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2.7
6 reviews
I was being double charged monthly. Decided to cancel my membership and was continuously getting charged. Had to put in many disputes with bank only to have to change my card. Did that and someone still got charged on a new card I never gave them. Ended up closing my account. Take 5 is scammers. Do not sign up for a membership.
Date of experience: April 01, 2025
Deondre had great customer service at the Livingston take 5. Car wash
Date of experience: July 01, 2025
My wife got a membership for her new car and the second time through it messed up both rear wheels. She made a claim and they denied, car only had 4000 miles on it now has 2 messed up wheels from this car wash. Horrible customer service.
Date of experience: June 20, 2025
I called gave them my name and model of car and they quoted me a price for an oil change then I got there and the price was double what was quoted and I got nothing extra done just a oil change. I will not go back to them
Date of experience: May 16, 2025
I’m a paying subscriber to Take 5 Car Wash, and this was only my second visit with a new car I purchased three months ago. During a wash at their 2920 Derita Rd, Concord, NC location, my car was hit from behind inside the tunnel, damaging the trunk and rear bumper. Multiple cars were involved, but only mine was damaged — likely due to equipment failure or human error.
The on-site employee was rude, dismissive, and untrained, showing no concern and offering no real explanation. Worse, there was no manager on-site to handle the situation.
Since the incident, I’ve called several times with no response, and no one has contacted me about the claim I filed. This level of customer service is unacceptable, especially from a business that handles vehicles daily.
I’ve since requested to cancel my membership, and I strongly encourage others to avoid this location until they improve safety procedures, staff training, and basic customer communication.
Date of experience: March 19, 2025
Brought my new truck into a Take 5 car wash, while going through the car wash I heard a thump on my roof. Upon completion of car wash I examined my vehicle and found a small dent on my roof. I contacted the on site manager and reviewed the tape prior to entering the car wash. He indicated that he did not see a dent in my roof prior to me entering the car wash. He indicated he would file a claim in my behalf. Take 5 denied the claim, since this has happened 2 more vehicles were damaged at the same car wash. Take 5 does not take care of their customers and continue to deny everyones claim.
Date of experience: December 18, 2024
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