Swissport Reviews 585

Unfortunately I have no choice but to use these when flying with BA. From Newcastle
The lady that served us had zero personality or care
Could not have tried harder to be in helpful
I had an issue with luggage for a long haul flight. I was told it was included and charged £180. And told sort with someone else . Who could that be a chatbot?
Service horrendous

Date of experience: July 01, 2025

I am writing this review as I ambsitting on a plane just arrived in Birmingham airport. We are waiting on buses so we can disembarking and have been told this will be 5-10 mins. It seems we weren't expected by Swissport or they don't have enough staff on at this time of night 23:38! This has happened on a number of occasions on late flights. On one occasion when arriving in Belfast International 23:00 approx we were kept waiting an hour until our luggage finally appeared. My wife emailed Swissport at the time but received no reply whatsoever. Buses eventually came, 2 buses for a full plane load of passengers plus luggage. Packed in like sardines, hanging onto a bar with one hand. Wondered about health & safety if the bus had to stop quickly!! Why cant they provide 3 buses?

Date of experience: June 19, 2025

Swiss port should start treating people more better.

Date of experience: June 12, 2024

We requested special assistance for my mother for this flight. We flew in from Malta and arrived in Birmingham but when we arrived the Swissport Special Assistance representative told us the special assistance vehicle was not available and we would have to wait. After a few minutes we asked when it would arrive he was very dismissive and told us "the special assistance vehicle is not available. He said "it would be another 40 minutes so can't you just walk down the steps, its up to you". Clearly there is a problem not only with this attitude which was very rude but also Birmingham Airport have insufficient special assistance vehicles. At no point did he actually speak to my mother and he didn't apologise. He wanted us to make the problem go away. He wanted my mum to just walk down the steps which she obviously can't do which is why she booked the special assistance. We were also told that Birmingham Airport will not provide special assistance to anyone seated at the front of the airport. They have decided they will only provide special assistance for passengers to the back of the airport which meant my mum had to struggle to walk the entire length of the aeroplane to get to her seat at the front of the plane. Every other airport will is able to be flexible and provide assistance to passengers so they can enter the aeroplane at either the front or back depending on where they are seated. Clearly this is ridiculous!!!!! We were then told they had no idea what had happened to my mum's wheelchair!!???Birmingham Airport and Swissport sort yourselves out!!!! Your special assistance is rubbish and we will not be travelling with you again! Please let this be a warning to anyone wanting special assistance - Swissport Birmingham Airport will only provide assistance to the back of the aeroplane so if you are seated at the front of the plane and can't walk they won't help you!

Date of experience: June 07, 2025

Shit service at casablanca airpoart , i was denied bording because of the negligence of the staff at airarabia, very racist and silly to look in passport stamps detailed and for a 3 month visa i still had days left to visit and their reason was stuppid but i have board from different airports the next day

Date of experience: May 23, 2025

Put in we needed airport assistance was fine going out at edinburgh airport and amazing in alicante. When we came home and arrived in edinburgh there was no assistance amd told we would have to wait 45 minute on the plane so we decided to just get on the bus and got told they're would be wheel chair up when we come out the lift. As we where walking to get a wheelchair the swissport guy from the plane shoved my sister out the way and she had just had a hip operation . We then asked for his id and he refused and spoke to police at airport and got told they can't do anything . Will be reporting him to swissport . Disgusting

Date of experience: May 23, 2025

The worst experience of my life, caused by a Swissport employee on 16th May 2025 at boarding gate of the Ryanair flight to Ibiza, from Ibiza.

The woman in question, who had glasses, her braids tied up, and appeared to be of Caribbean origin, was the most vile and cruel person I’ve ever encountered in a customer-facing role. I believe she might be called Carla. She was aggressively shouting at passengers, completely ignored the questions I asked her, and instead of addressing me like a human being, she called security on me without any valid reason.

Her attitude was appalling, unprofessional, and entirely unfit for someone representing Swissport. How she holds a position dealing with customers is beyond me. This person is a disgrace to Swissport and should not be allowed to treat people in this manner.

She needs to be dismissed immediately. Absolutely unacceptable.

Date of experience: May 15, 2025

My baggage was damaged on the carousel at Bristol Airport by Swissport but no matter how many emails and telephone calls; still can’t get compensation and nobody answers the phone or respond to my emails.

Date of experience: April 30, 2025

My baggage with all my medications never turned up on the carousel at Bristol Airport. They simply won't answer the phone. Stop Press ... I did eventually get through to Swissport , both operatives were very helpful (but rushed ) and I will eventully get my baggage back. Seems like it has been sitting at Bristol airport all this time .

Date of experience: May 11, 2025

Traveling on Jet Blue out of DUB. Had an issue with a Seat and James from Swissport was able to resolve the issue after a frustrating time with ‘Sabre’.

Thank you James - nice work.

Date of experience: April 26, 2025

We pre-booked the Swissport Horizon Lounge at Geneva Airport—two adults, one child, €125.04 paid in advance because, foolishly, we thought this would ensure a civilised experience. Instead, we walked straight into a low-budget historical reenactment of Checkpoint Charlie, where the last surviving member of the Third Reich had taken up post as the lounge's “welcoming” committee.

Standing outside a roped-off entrance like she was guarding state secrets, Fraulein Himmler informed us with military precision: “The lounge is closed.” No hello. No apology. No reason. Just a verbal gunshot and the kind of expression usually reserved for people who’ve committed war crimes or—worse—worn Crocs to a wedding.

Baffled, I asked why. After all, we had paid. Booked online. Had confirmation. Her answer? “Too many people like you are already inside.” Excuse me, people like us? Was she doing population control in an airport lounge now? Did our mere presence upset the delicate ecosystem of overpriced cheese cubes and lukewarm wine?

I clarified we had pre-paid. She looked as thrilled as if I’d handed her a live grenade. Eventually, she allowed us to enter—but only to stand. The seats? Oh, they existed. Many of them, perfectly empty. But tragically, those were reserved for the master race of passengers: business class, who were apparently so elite they couldn’t fit in their own lounge and had to overflow into this one like foie gras at a budget buffet.. We, the economic underclass, were not permitted to defile their sacred cushions with our inferior buttocks.

We turned and left, deciding we’d rather find dignity in a duty-free shop than stand in a room policed by someone whose customer service style was clearly inspired by the Wehrmacht.

As we exited, she goose-stepped past us back into the lounge, presumably to check that we hadn’t smuggled in a seat-sitting rebellion.

This place isn’t a lounge. It’s an authoritarian fever dream disguised as an airport amenity. €125.04 to be told to stand quietly and know your place. You’d get more comfort and freedom in a public toilet—and at least in there, no one's checking your seat access against your boarding pass.

Do yourself a favour: avoid the Swissport Horizon Lounge like it’s 1943 and they’ve just checked your papers.

It doesn't even deserve one star out of five and I resent having to give it one star to write this review.

Date of experience: April 19, 2025

Because of this company i lost the flight , awful company avoid at all !!!! The staff are rude and unprofessional, i hope someone see this review and do something useful and fire these staff. It was in john lennon liverpool .

Date of experience: April 05, 2025

Date of experience: April 05, 2025

Disgraceful.on arriving in Marrakech airport both zip runners pulley's and lock have been totally ripped off.destroying my suitcase.travelled with Ryanair.phoned swissport,who are the handler for that airline totally did not want to know, the lady at the customer service very abrupt.would not give her name.the number I contacted was 0191 214 4427.will never use the airline again.

Date of experience: March 19, 2025

I got explicitly threatened to get rejected from boarding my return flight, Swissport staff claiming my paid carry-on (ordered along with tickets) does not fit the Ryanair check box, which was not true. I was forced to pay 1.5 times the ticket price on top of what was already paid for this carry-on, to be allowed onboard.

I can only guess, but appears to me employees of Swissport in Rabat, Morocco, were simply fulfilling their individual targets on collecting extra fees. Completely unacceptable. Claims and disputes submitted.

Date of experience: March 09, 2025

Bristol Airport
Met three check in "workers" and I use that word loosely. All three just say there preening themselves showing no interest whatsoever. Informed us that we had missed the time slot eventhough we were still within the time allowed. No customer service, no interest, no professionalism and no go. Whatever these 3 are getting paid, it's far too much. All 3 appeared to be non British and if the roles were reversed I would definitely state that they were racist against white people. Terrible experience, cowardly supervisors who not only refused to intervene but wouldn't even supply their name.

Date of experience: March 07, 2025

It is absolutely disgraceful that the ground staff at the gate scream at the customer to “fffff off” three times in front of other staff. It was on Friday 8:55pm flight to London. She should be ashamed of embarrassing the whole staff. It is absolutely unbelievable and I can not believe the manager wouldn’t take any action either. She shouldn’t be in service industry. Firstly the security staff was hopeless and didn’t know how to check the Evisa and wouldn’t let me to go through the gate then they finally get some senior staff to manage to check but when I finally get through they already close the gate. It was the last flight and they let me sleep in the airport and the staff wouldn’t apologise.

Date of experience: March 07, 2025

Great customer service at the Seattle gate S12 for Condor airlines! Very kind,helpful, competent, and professional lady, Fifita Savaliga. She helped me and my family with several things that the previous airlines had not finished fir our whole trip.
Thank you

Date of experience: March 01, 2025

Took emirates ek162 14-12-25. The lady customer service agent at check in. Was unpleasant and obnoxious. I paid a good amount of money to travel. Sub standard n third level customer service is unacceptable. And who likes to start a journey by looking at a person who is obnoxious n third class service based on nationality (. I assume).
Suggestion : greet passenger with good smile. Have an eye contact while talking. End by wishing " have njoyable journey". Smile.

Date of experience: February 14, 2025

Brisbane (level 1 baggage)
No empathy. Bag was left at scanner for 7 days in Brisbane. Seemed they look like they are making an effort by going behind the scenes then came and tell you what they think you might want to hear. No customer service skills at all. They appear lazy and rude. When asked to speak with the duty manager, the answer was , they just got on a plane. Asked what their name is, answer was 'I don't have to tell you' (tall, slim dark skin guy). I hope I never have to deal with this area again.
Ended up receiving help from level 3 airport facilitation manager , not swissport.
They need highly trained and skilled staff to work here at swissport given the volume of issues.

Date of experience: February 04, 2025