Surreymotorcompany Reviews 19

First time buying with Surrey Motor Company and a very pleasant and smooth experience. Took no time to find something I was looking for and felt accommodated and looked after throughout the whole experience. Cannot reccomend enough.

Date of experience: May 14, 2025

Absolutely great and trustworthy dealer
This is my second Car bought from Surrey motors
Their services are amazing even after 6 months I bought car I had minor issue in the And the dealer took ownership to get the issues sorted This does not happen with other dealers.
I recommend Surrey Motors Crowthorne with full confidence.

Date of experience: October 12, 2024

Fantastic car ,Great customer services.
Thanks SMC

Date of experience: November 27, 2023

Hi shabaz you have an ideal audi range
And I will come back to p/x.
Love this A3 sline TFSI.
All the best.

Date of experience: November 26, 2023

These guys are absolute fantastic. Great experience all around.Buying process was very straight forward. Car I bought from them is driving amazing and fault-less.

Date of experience: October 10, 2023

Great experience buying a used Audi A4 Cabriolet 2.0 Litre.Gave me plenty of time to check the car and fixed everything I pointed out.They even picked me up from Wokingham station which is 15 minutes from them .
This is my fifth Audi Cabriolet as I love them and by far the best of the lot.
Thanks SMC

Date of experience: October 22, 2023

Purchased a car from here beggining of the month to be told something needed replacing and the car would be with me in a couple of days (fair enough)..To be told CAR NOT READY, After a couple of days no phone call so chased it up...To then be told something else was wrong and they needed a couple of days.. AGAIN NO PHONE CALL AND STILL NO CAR AGAIN CHASING UP.. To then told needed 5 days..SURPRISE SURPRISE STILL NO PHONE CALL AND HAVING TO CHASE AGAIN, OH AND STILL NO CAR to be told they needed 7 days AGAIN NO PHONE CALL AND NO CAR.. THERE WAS NO CORRESPONDENCE FROM THEM AT ALL, I HAD TO DO ALL THE CHASING EVEN WHEN THEY SAID THEY WOULD CALL ME AND NEVER DID. I am a very patient woman but they were taking the mickey unprofessional, lack of respect (I could go on but I wont) So now I am taking my business else where...

Date of experience: August 29, 2023

Brought a Ford Kuga back in November 2022. 4 days after purchasing we noticed something wasn’t right and took it to our local trusted garage. The said the power shift gearbox has failed and would cost a substantial amount to fix. The car had to be recovered twice and was taken the the dealerships garage to fix. Being in their possession for over 3 weeks in total and the last time clocking up over 200 miles! Which was put down to test driving!

The issue is still there so we decided to go through our warranty, only to be told the garage hadn’t started the warranty from the day we purchased the car and therefore voiding any work that needed to be done as the issue was there before the warranty and been put into place.
The dealership is refusing to do anything about it. Like the previous customer said, we are covered by the consumer rights act which I mentioned to them after receiving the car back the first time. They refused to acknowledge this and give us our money back within the 3 month period. We are now almost 6 months in and will now be taking them to the county court.

It seems they will have many people taking legal action against them.

Date of experience: May 04, 2023

RG45 6AD
United Kingdom

Ford S Max 2.0 TDCI, MV63 ZBX, 53,357 miles

Dear Surrey Motor Company,

On 15/10/2022 we bought a Ford S Max 2.0 TDCI from you at a cost of £10,194, which we paid by debit card.

The car is defective, and the fault is listed below:

1. Condemned Powershift gearbox, cannot be driven

The Consumer Rights Act 2015 requires you to supply goods that are of satisfactory quality. The car is not of satisfactory quality and not fit for the purpose for which it was sold. For the reasons given above taking account the age, price, description and mileage when sold and you are, therefore, in breach of contract.

We first contacted you with regards to this issue on 01/03/23, after the car became undrivable - up to this point we had thought that the hesitant and often times lurching gearbox was because it was an automatic.

After we sent you a copy of the receipt you pointed out that you had written on it that there was a 3-month warranty for the engine and gearbox only and refused to assist.

We would draw your attention to a particular detail within the Consumer Rights Act 2015 and the Consumer Contract (Information, Cancellation and Additional Charges) Regulations 2013 that you have failed to observe:

Verbal warranties or simply “engine/gearbox only for three months” written on the invoice will not comply with these recommendations and leave the dealers warranty offer open to the interpretation of a court.

Furthermore, per the Consumer Rights Act 2015; as it is more than 30 days but less than 6 months since the car was supplied to us, the onus is on you as the supplier to prove that the car did not have this fault when you sold it to us.

We believe that it did, and that you would have been aware of it if not that you were the party who repaired it enough to sell on.

We have therefore obtained a second opinion in support of our claim. Avary James Automotive of Brunswick Pl, Basingstoke RG21 3NN say that the gearbox has been previously and poorly repaired using sub-standard methods.
This can be seen in photographs taken of the gearbox, the most obvious sign being a seam of black sealant running from gearbox to bell housings which is not standard and would not have been done by a competent or authorised repair centre. They have advised that the car requires a new gearbox.

Considering what we have detailed thus far we are rejecting the car under the Consumer Rights Act 2015 and will claim a full refund.

We will also contact the Motor Ombudsman, Trading Standards as well as the AA as you are signed up to the AA Dealer Promise, as detailed on your website and Autotrader adverts.

Further to that, we will not hesitate to take legal action to resolve this issue.

Please reply with your comments and intentions within 14 days.

Yours

Chris and Emma Foster

Date of experience: October 15, 2022

Very poor service! Sold me a right Lemon. Poor customer service, rude staff. Lied to on many occasions. Avoid the place. Took 4 months to get some money back!

Date of experience: May 25, 2022

Honestly dodgiest place I’ve ever been. Turned up to nobody there despite making an appointment, just a lot of seemingly abandoned cars with a lot of flat tyres and some being stripped for parts. Went to test drive a car that was up for 4k - well above market price for a 20 year old car - and it wouldn’t even start. The owner jump started it but the car was stuck in limp mode and wouldn’t even pull away on the clutch. Owner tried to tell us there was nothing wrong with it and it was just a flat battery. Gave us the keys to try a similar car and within 30 seconds of starting the check engine light was on. Got out of there asap!

Date of experience: March 01, 2022

Avoid! Car not roadworth

Date of experience: September 03, 2021

I bought a Chrysler PT cruiser from this company, and I am delighted with it.
The staff were friendly and went out of their way to be helpful. I got the impression that they were proud of the car they were selling to me, and they were knowledgeable about it even though it's not a common car.
A positive experience.

Date of experience: August 08, 2021

I purchased a car from Surrey motor company and I had very good experience Unfortunately the car had little problem with oil leaking but the garage deal with it brilliantly. I would recommend and trust them.Thank you for your help

Date of experience: July 23, 2021

Car not fit for purpose | Stressful Experience | Poor Customer Focus | | Rude Reception Service | Lack of Communication

I can't express the level of disappointment with this purchase. It was delivered to my house which I was grateful for and transactions around acquisition went fine. As it was pouring with rain when the car arrived it wasn't possible to test the roof of the Audi convertible purchased. However on first operation this failed. This was just the start as the car seemed beset with difficulty. Engine leaks, coils, roof etc. all failing day after day.

Surrey motorcompany did contribute to some of the repairs which were undertaken by a local garage, however communication over this period and beyond was a nightmare. The company needed four or five contacts in order to respond with a single reply and this exacerbated legitimate concern.

We understood that the owner [Shahbaz] and his wife were having a new baby, so we allowed for that on numerous occasions, however we were agog at the way we were treated by office staff who made us feel like a nuisance, couldn't give any information and frequently gave responses which conflicted with the owner.

The car was purchased in February, it is now mid June and I have only been able to drive it twice.

I had the car delivered to them by AA homestart as they said it was impossible for them to pick it up. Although dropoff was arranged beforehand the AA needed to call me because the person at the desk didn't know anything about the car and wouldn't receive it. I made several phonecalls to Shahbaz and needed to argue with the reception before they agreed the AA could leave the car. I was informed that the garage / showroom looked shady, which was the way it felt, but I had the car left anyway.

Four weeks in I could get no information, however I did receive a parking ticket with a camera catching my car in Bath. Given that Surreymotorcompany is based in Essex and I am based in Enfield this was alarming. When I eventually spoke to Shahbaz I was informed that the car was on a test drive and that they were waiting for somebody to fix the hood. I explained that during this time I had been without transport and emphasised the unfairness.

Shahbaz then told me that I could have had a courtesy car, although nobody had explained that to me before. He'd thought I had other cars so it hadn't been mentioned. I was brought a convertible Saab which although it was not of the calibre of my car, was a similar vehicle that at least allowed me to get around. Again I was grateful, although the other family members on my insurance policy are not insured to drive the courtesy car - which arrived with a broken night light and emergency errors showing on the dashboard.

Surreymotors have made a couple of attempts to return the fixed car, but each time the hood has shown itself inoperable when we've tested, so although I've seen the car two or three times since, I've never been able to drive it. On the last occasion when the hood failed I called Shahbaz who conveyed his embarrassment and said they had paid a company to fix the hood so was very angry. I explained I no longer had any faith in the car or the company and asked for a refund ... which suddenly led to Shahbaz having to dash off the phone to speak to the hood company who had just called. His last words were that he would call me later that evening or at latest the next day.

Needless to say the call didn't come and when I called the office Shon [Zeeshan] politely advised us that Shahbaz would not be able to speak to us for another 4 days, that he [Zeeshan] was making decisions, that we should have been happy with the car as delivered, that they had wasted good money trying to repair the car, that we would not get our money back, that the company had been far too good to us and that he would not have given us a courtesy car. It was a rude and most frustrating encounter where I was left feeling like I was begging for a service I had paid for. To add insult to injury Zeeshan lied about the content of the conversation, telling Shahbaz that my husband had sworn at him. Personally if my husband had sworn at him I would not deny it, he clearly did little to earn customer respect, however this did not happen and is the last straw in dealing with what seems like a shambles of a company. My husband did tell Zeeshan that he was a Cowboy - and I would uphold that. I certainly feel like I have been cheated. I last heard that the company are ordering a new motor, but I've had no information on when I might expect my car and no apology for leaving me hanging on the line and no apology for lies or inconvenience.
I am now having to seek recompense through litigation. Whatever happens nothing will ever compensate for the stress.

Date of experience: June 17, 2021

At first glance this company were okay, I bought a car from them, was all okay to start with but since owning it I have noticed a lot of defects, the engine isn’t running greatly either. Roadworthy? Far from it. The worst customer service going. They say that they’re willing to help you but aren’t, one of the worst dealerships to buy from. Avoid if you can!

Date of experience: May 10, 2021

Bought a Hyundai IX35 number plate LD60CFU.
Took car home and had a mechanic look at it. Was told the fly wheel was about to go so contacted the company to arrange getting this fixed as I paid an additional fee for 6 month warranty. I was told Surrey Motor Company wouldn't get the car fixed nor would they pay me the outstanding balance to have this fixed. I was told they couldn't take a loss on the car and that the they would collect the car and refund me. They did just that and now have placed this car back up for sale for the same amount I bought it for.
Very sneaky.

Date of experience: January 17, 2021

Bought an 06 Audi A3 from them in March of this year. There was great service, no pressure selling. Was even allowed to go on a second test drive on my own. The car has been a pleasure to drive so far. I would definitely use them again and would recommend to family and friends.

Date of experience: September 21, 2019

I bought a high mileage 2005 Volvo XC70 from Surrey Motor Company in Crowthorne. With such an old car and high mileage you expect some issues.
Shabaz is the owner of the company and he assured me that if there was anything wrong with the car, I should get it fixed, get an invoice made out to him and he would pay the bill.
There were some issues, I took the car to a local Garage and had the repairs done. The bill came to £ 681.89, I phoned Shabaz and he said to email the invoice with my bank account details and he would transfer the money.
To be honest, I had my doubts! The very next morning the money was in my account! This is an honest car dealer!
Don't assume all car dealers are dishonest, there is at least one truly honest car dealer out there, his name is Shabaz and his Company is the Surrey Motor Company in Crowthorne, not to be confused with the Surrey Motor Company in Epsom who I know nothing about.
I am 60 years old and this is the best experience I have ever had with a car dealer. I must have bought cars from more than 30 dealers over the years and had some really bad experiences.
I could not recommend this dealer highly enough. If you want a car and he has what you want, by it from Shabaz.
Jim Bergin - Skegness

Date of experience: November 24, 2018