On those rare occasions I have needed it, support was readily available to fix my issue. My computer skills are somewhat limited but Strong has fixed the issue for me and quickly. Once set up it is... See more
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Verified
I am getting double billed and having trouble getting billing support. No response to email, did get a phone call yesterday evening, but I was not around. I tried chat this AM and getting 404 errors.
Company replied
Verified
Most recently, your company has proven just how flexible your security program is. I sought Strong VPN coverage for my cell phone while on the East Coast after traveling from my home state. Your ga... See more
Verified
I am a strong believer in strongVPN services as a user of their products for well over a decade. I’ve traveled the world and have used their connections with known security when needed, and I can’t sp... See more
Company details
- #5 of 20 best companies in VPN Service
- #14 of 56 best companies in Internet Service Provider
Information provided by various external sources
StrongVPN has been safeguarding our customer's privacy since 2005. We help people access the Internet safely and anonymously.
Contact info
700 S. Flower St., Suite 1500, 90017, Los Angeles, United States
- 18007558001
- support@strongvpn.com
- www.strongvpn.com
4.6
Excellent
3K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
Verified
Fast professional and secure
Fast professional and secure. Very good
Date of experience: June 23, 2025
Verified
Still a very good VPN service!
Still a very good VPN service to even with all the challenges of keeping the IP address hidden.
Date of experience: June 22, 2025
Verified
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Verified
Getting double billed & support is hard to reach
I am getting double billed and having trouble getting billing support. No response to email, did get a phone call yesterday evening, but I was not around. I tried chat this AM and getting 404 errors.
Date of experience: December 11, 2024
Reply from StrongVPN
We sincerely apologize for the double billing issue and the extreme difficulty you've experienced in reaching our support team. This is certainly not the experience we want our customers to have, and we understand your frustration.
Please contact us directly at management@strongvpn.com so we can prioritize your billing issue and ensure it's resolved swiftly. We will personally oversee your case to make sure you receive the assistance you need.
Verified
Always works and I like the additional…
Always works and I like the additional service with backup of data
Date of experience: June 04, 2025
Reliable service with great support.…
On those rare occasions I have needed it, support was readily available to fix my issue. My computer skills are somewhat limited but Strong has fixed the issue for me and quickly.
Once set up it is always there, ready to use with so many servers in so many countries and I have used many of them.
Speed degradation on any of the servers, in the various countries has never been an issue.
I have been using Strong for 10 years+
Date of experience: May 30, 2025
Verified
What I experience
Or not so great. I really like this VPN provider. However periodically I cannot access certain web sites like my bank if I am using it. I have to log out then open my banks web site. happens once in awhile with the RING app too. Frustrating
Date of experience: April 05, 2025
Reply from StrongVPN
Thank you for taking the time to leave your feedback! We're sorry to hear you've experienced issues accessing certain websites while connected to IPVanish.
We'd appreciate it if you could contact us directly at management@ipvanish.com and provide the specific websites you're having trouble with. We will review these immediately to ensure they work properly while connected to IPVanish.
Verified
Solid
Solid, 5 year customer, first review. Consistent solid protection.
Date of experience: May 19, 2025
Verified
Very good as usual!
Date of experience: May 15, 2025
Verified
It was great when I was living in…
It was great when I was living in Germany. I could switch to USA and all my internet searches and websites would be in English
Date of experience: May 10, 2025
Great service at a reasonable price
I have been a subscriber to StrongVPN for quite a while. Customer Service on the rare occasions that I needed to contact them, has been exceptional. The service has met all of my needs. I would highly recommend them.
Date of experience: May 09, 2025
Verified
Support is really good.
Support is really good.. Reliable and quick..
Product is solid.. and does what it advertised..
And the price is awesome..
Date of experience: May 05, 2025
Verified
Woks really well and their customer…
Woks really well and their customer service is excellent.
Date of experience: May 04, 2025
Verified
Verified
I am a strong believer in strongVPN…
I am a strong believer in strongVPN services as a user of their products for well over a decade. I’ve traveled the world and have used their connections with known security when needed, and I can’t speak highly enough of this company.
Date of experience: April 28, 2025
Verified
Poor technical support
Since the connection problem occured, they cannot solve the problem for a week time. It is very much annoying the customer. Hopefully, it could be solved in the comming week.
Date of experience: April 23, 2025
When Strong VPN wanted to nearly double…
After posting the review below, I was contacted by Strong VPN. The gentleman who called was very courteous. He explained that I had inadvertently created 2 accounts with different email addresses. He resolved the issue in a matter of minutes. My loyalty to Strong VPN has been restored. Only 4 stars because of the lack of response initially.
Original review:
When Strong VPN wanted to nearly double my annual subscription price, I decided to cancel and find another, less expensive provider. It was difficult to find the phone number and when I called, no one was available. I left message was never returned. I could not find a way to cancel on line, so I deleted my credit card information. I have an open ticket about this problem but they still are sending me overdue notices. I use Strong VPN for over 10 years but they have really gone down hill.
Date of experience: April 28, 2025
Reply from StrongVPN
It sounds frustrating to deal with unexpected price increases and difficulty canceling your service, especially after being a loyal customer for over ten years. We sincerely apologize that you've experienced this and that your attempts to contact us haven't been successful. That's certainly not the experience we want you to have.
To help resolve this overdue notice issue and ensure your account is properly closed as quickly as possible, could you please email our management team directly at management@strongvpn.com from the email address associated with your StrongVPN account? This will allow us to look into your specific situation and get things sorted out for you right away.
We appreciate you bringing this to our attention and hope to resolve this for you promptly.
Verified
Verified
Great
Great, fast support on the few times that you need it. Have used Strong for quite a few years and they have always been professional and reliable.
Date of experience: April 16, 2025
Verified
Very efficient team work.
Very efficient to provide the team work support in the application.
Date of experience: April 12, 2025
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