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Splitit Reviews 18,194

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TrustScore 4.5 out of 5

4.3

Payment Service
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Review summary

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the service for making purchases more manageable and affordable, particularly for higher-priced items. Many users highlight the ease of use and the benefit of spreading payments over time without incurring extra fees or interest rates, which helps them to better manage their budget. The possibility of splitting costs is seen as a significant advantage, enabling consumers to make important purchases that might otherwise be out of reach. Consumers also praise the user experience, noting the simplicity of signing up and the clarity of the payment plans. However, some reviewers express mixed feelings regarding the payment process, specifically about authorizations and holds placed on their credit cards. While some appreciate the service's reliability and trustworthiness, others report issues with payments, refunds, and customer service responsiveness. There are also isolated complaints about damaged items and difficulties in resolving disputes with the supplying company.

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Rated 5 out of 5 stars
Verified

Helped me get something normally out of my price range more affordable with the split payments. Really appreciate that Gem shopping network started that! I think it will open doors for more clients li... See more

Rated 4 out of 5 stars
Verified

It enabled me to pay a sum of money over the course of 12 much smaller payments which was great! I was a bit dissapointed that I had to have the full sum available on my credit card before being acce... See more

Rated 5 out of 5 stars
Verified

yes it shows as a pending transaction on your credit card balance but it's a safe way of ordering goods from another country. order items and when the item are delivered the pending transaction tur... See more

Rated 5 out of 5 stars
Verified

I’ve used splitit multiple times now for payments on aliexpress and after some months i can confidently say that it works all the time and it’s very reliable. 5 stars honestly. No complaints.

Company details

  1. #30 of 46 best companies in Payment Service
  2. #175 of 205 best companies in Financial Consultant

About Splitit

Written by the company

We aren’t like other “buy now, pay later” options. We’re entirely different—free of fees, applications, and credit checks. For the responsible credit card user who pays diligently and doesn’t want a new loan under their name, Splitit is the smarter, more sensible choice. With Splitit, you choose the number of monthly installments and they show up right on your credit card statement. Best of all? Zero interest is ever added.

Learn more about Splitit

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

18K reviews

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Replied to 99% of negative reviews

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How this company uses Trustpilot
Rated 5 out of 5 stars
Verified

Makes life easier

Makes life easier. If your goods go missing in transit, it is easy to advise and the payment is then nulled out. Saves having to get a refund.

Date of experience: June 27, 2025

Rated 1 out of 5 stars
Verified

This company has no idea what it is…

This company has no idea what it is doing. I've never used splitit. Not even once. Yet, they still contact me for a review? Why? How does this make sense? Perhaps you can get lucky and they won't charge you when they should. Who knows? My advice is to avoid any company that is this clueless.

Date of experience: June 27, 2025

Rated 5 out of 5 stars
Verified

Best thing since ice cream!!

The customer service person was so kind and considerate in helping me get signed up with
Splitit. This helps me to afford something I would not
otherwise be able to afford!

Date of experience: June 26, 2025

Rated 5 out of 5 stars
Verified

Well at first the order wouldn't go…

Well at first the order wouldn't go through on my credit card and then when it did go through it went through twice. Probably because I was trying over and over. But got it all sorted out. Wasn't splits fault. Over all love that I'm able to break up a payment and will be using split for my business soon! Thanks!

Date of experience: June 26, 2025

Rated 1 out of 5 stars
Verified

This service is pointless

This service is pointless, you blocked the full amount of the payment on my credit card upon placing my order, and once I confirmed I received it, you charged me yet again! It took a couple of days after receiving the package for the first block to be "released" and during those days, I couldn't use my money.

Date of experience: June 26, 2025

Rated 4 out of 5 stars
Verified

Thanks To SplitIt

It was easy to use, and Christian, at Spines Books,
worked with me through it, making it seamless for me.

Date of experience: June 20, 2025

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