Product was great when I first got them. After about 6 months, the rubber started to de-laminate and come apart. Mean no more water proofing. Lodge a claim for warranty, process seemed easy, provide... See more
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Verified
The sound core Space A40 earbuds sound full from top to bottom. I like the app, I was able to set the EQ for my specific ears. I also appreciate the ability to switch between normal, transparency, o... See more
Verified
Listen.. if you are looking for lower-priced premium Earbuds.. look no further.. The audio spatial options are off of the chain and the "battery life" and "quick recharging feature translate to al... See more
Verified
I bought the soundcore to help me block out my husband’s snoring. It didn’t work as well as I hoped for that particular use case, but I find myself using them all the time for other reasons. I really... See more
Company details
- #31 of 47 best companies in Electronics Company
Written by the company
Sounds Good, Live Good We believe good sound should be part of all our lives and that soundcore's headphones and true wireless earbuds can help you create ""Sounds Good"" moments. We are introducing a new logo to reflect our inclusive, inspiring, and ever-evolving spirit. You'll start seeing our new logo everywhere, however if you spot our old logo on older products and their packaging, don't worry, it's just part of the transition to our new, upgraded look!
Incredible Sound Loved By 20 Million+ People
Written by the company
- Dear Valued Customer,
- As we all work through COVID-19, rest assured soundcore by Anker has taken precautions to provide you with uninterrupted service. Our staff continues fulfilling orders and is available for customer support via normal channels. We remain dedicated to the well being of our customers and staff above all.
- Recommended by 10 Grammy-Award Winning Audio Producers
- Launched in 2019, our Liberty 2 Pro true-wireless earbuds use unique ACAA driver technology to reproduce music with an expansive soundstage and impeccable depth. Since their release, Liberty 2 Pro have got the seal of approval from 10 Grammy-Winning Audio Producers and have received praise from numerous technology and music publications and influencers.
- Incredible Sound Loved By 20 Million+ People
- From audiophile true-wireless earbuds to our Spirit workout series of earbuds, over-ear noise canceling headphones, and portable Bluetooth speakers, Soundcore creates audio products to soundtrack all aspects of your life.
- Friendly Customer Support
- You get lifetime support with your purchases, so whatever the question or problem, reach out to us via email, phone, or live chat and we’ll be ready to help you.
FREE SHIPPING
30-Day Money Back Guarantee
soundcore provides a straightforward warranty that is processed in the most hassle-free way possible.
Contact info
United States
- 1-800-988-7973
- service@soundcore.com
- www.soundcore.com
3.9
Great
3K reviews
Replied to 83% of negative reviews
Typically replies within 1 week
Do not buy: Structural Flaw in Soundcore Q30 headphones
I received the Soundcore Q30 headphones as a thoughtful gift. I’m not a heavy user — I’ve used them maybe 15 times — and yet, the headband suddenly snapped clean in half while I was simply removing them from my head.
When I contacted Soundcore support, I was told they couldn’t help me without a receipt — even though I provided clear photos and explained that this was a gift from someone who has since returned to Japan.
My dad kindly taped the broken arm so I could keep using them, but guess what? The other arm snapped in exactly the same place. Identical break, identical weak point. That’s not wear and tear — that’s a clear design flaw.
Since then, I’ve come across countless reports online of the same issue from other customers. This is clearly a fault in the plastic or hinge design, not a one-off problem — yet Soundcore refuses to acknowledge it or offer support if you can’t provide a receipt.
Soundcore claims to care about customer satisfaction, but refuses to acknowledge this pattern or offer a solution in cases like mine. This experience has left me feeling extremely disappointed and unsupported.
If your product fails under light use and known design faults are being ignored, what does that say about long-term quality and care for customers?
Until this issue is addressed properly, I wouldn’t feel confident recommending Soundcore to others.
Date of experience: July 01, 2025
Fell apart after 6 months, warranty was painful and they won't process it.
Product was great when I first got them. After about 6 months, the rubber started to de-laminate and come apart. Mean no more water proofing. Lodge a claim for warranty, process seemed easy, provided the details and photos. Told they didnt have black,but could replace with a white pair. I said okay and waited to receive the replacement. 2 weeks pass, still no replacement. I contacted soundcore they started to be painful, they wanted to restart the entire process and keep asking for more and more information to avoid processing the warranty.
In short, look for a better quality headphone from a brand that will actually support their products. Otherwise like me, your left with really expensive non waterproof headphones.
Date of experience: June 27, 2025
Verified
I really loved them but I took my shirt…
I really loved them but I took my shirt off on a trail run and lost one
Date of experience: May 16, 2025
Amazing ear buds and even better…
Amazing ear buds and even better customer service - had a weird I’m sure anomaly problem and they fixed it right away and were beyond helpful, best customer service I think I’ve come across.
Date of experience: October 10, 2024
Bad for side sleepers
These are really uncomfortable for side-sleeping. Do not recommend. Waste of money unless you sleep on your back.
Date of experience: June 17, 2025
Verified
Great
No complaints battery life is more than 8hrs and it sound great btw this device doesn’t block out sound
Date of experience: April 24, 2025
Invited
Everything soundcore is the best!
Date of experience: June 10, 2025
Verified
Great speaker
I was needing a quality speaker for a small gathering. This is a nice speaker and served it’s purpose.
Date of experience: April 27, 2025
Verified
Verified
I really like the earbuds but
I really like the earbuds. My only issue is they never get to 100% charge and the case looses charge quickly.
Date of experience: May 24, 2025
Verified
Verified
Verified
Product was delivered on time at my…
Product was delivered on time at my door. Sounds great thus far but I'm really looking forward to heading to the beach where a little higher volume is needed to see what real time battery life will be.
Date of experience: May 21, 2025
Verified
Soundcore clip-on earbuds
I already have a Soundcore bluetooth speaker that I enjoy very much, so I felt confident puchasing the Soundcore clip-on earbuds. They are exactly what I wanted... comfortable, and good sound without blocking out surrounding enviroment sounds.
Date of experience: May 28, 2025
Verified
My #1 headphone brand
I recently purchased a pair of headphones and the checkout process was smooth, I even got a discount! My package arrived in just under a week, which isn't bad for shipping right now. There weren't any delays or anything and it showed up when it said it would. Nothing was damaged and I have no complaints :). Soundcore is my preferred headphone/ earbud brand because they're comfortable and the noise-cancelling feature is very useful and customizable. I also really enjoy that you can customize the audio experience, for example, you can set it to base booster, treble booster, or even the optimized sound for whatever genre you're listening to (pop, classical, rock, EDM, etc). I wear my headphones 24/7 and they last a long time. Heck, I've worn them to sleep and they haven't been damaged or anything (not that I'd recommend using them overnight lol). The battery lasts forever and (at least with the Space One headphones) you can barely feel them. I was having a lot of pain with my headphones rubbing my glasses against my ears so I switched to the Space One pair and I haven't had any trouble. All that to say, I definitely recommend Soundcore for anything audio-related.
Date of experience: May 13, 2025
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Verified
A bunch of thieves
I attempted to return some earbuds. Soundcore stated I returned it too late. Soundcore kept my money and got their earbuds back that weren't used. Soundcore are thieves. I will never buy any product from them ever and at any time I can I will restate the above.
Date of experience: May 28, 2025
Reply from soundcore
Thank you for sharing your feedback regarding your recent purchase. We appreciate your taking the time to highlight the return issue. Rest assured that we always stand behind our products and will be glad to help you out. We apologize for the inconvenience this has caused.
Your satisfaction is of utmost importance to us, and our customer support team has already sent you an email to address the return issue and explore solutions. Please check your inbox (including spam/junk folders) for our message and respond at your earliest convenience so we can resolve this matter promptly.
If you have any further questions or need additional assistance, feel free to reply directly to this email, and we will be happy to help.
Thank you for your understanding and patience as we work to address your concern. We value your trust and hope to regain your confidence with our prompt response.
Best regards,
Verified
Technology and sound quality is amazing
Date of experience: May 23, 2025
Verified
Soundcore Customer Service
Bought Liberty 2 earbuds from a third party seller through Amazon. They sounded great until they stopped working 14 months later. No response from seller despite multiple attempts. Reached out to Soundcore, they responded to every email I sent, and although they couldn't resolve my problem since the seller is not directly supported, they made every attempt and then some-even following up when I didn't respond. Eventually they offered me a discount on a future purchase, which was something they did not have to do. From now on I will only buy directly from the original seller, no matter what the product. Very impressed with Soundcore products, and customer service.
Date of experience: May 28, 2025
Verified
Fits well and works as advertised
Fits well and works as advertised. Very pleased. Good value.
Date of experience: May 28, 2025
Verified
Problem resolved with speedy resolution
I’ve been trying to get in touch with you all and I haven’t received my merchandise yet so you wanna ask me about a review it’s been over 30 days and I’ve been contacting you. Sound like you’re trying to steal my money.
This problem was solved. A new pair was send overnight.
Date of experience: April 28, 2025
Reply from soundcore
Thank you for bringing this issue to our attention. We sincerely apologize for the poor shopping experience caused by the delivery delay and insufficient customer service communication. This situation should not have occurred, and we fully understand your disappointment and frustration.
Please rest assured that we take this matter very seriously. Our customer service team is giving your order top priority and is working urgently with the logistics provider to conduct an investigation. Kindly continue communicating with us via Ticket#TNZ591435144 to ensure the issue is properly resolved.
We deeply regret the inconvenience caused. Your satisfaction is our top priority, and we will do our utmost to correct this error. Thank you for your continued trust.
Best regards,
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