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Company details

  1. Fitness Center
  2. Fitness class
  3. Fitness Equipment Store
  4. Gym
  5. Personal Trainer
  6. Physical Fitness Program

Information provided by various external sources

SoulCycle is a New York City-based fitness company that offers indoor cycling workout classes in 15 US states and 2 Canadian provinces.


Contact info

3.0

Average

TrustScore 3 out of 5

4 reviews

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1-star

Rated 1 out of 5 stars

For goodness sake, pick up the PHONE

Awful customer service. I have literally been waiting on the phone for ANYONE to answer me for a total of 35 minutes spread out over 3 calls, since every time I try to leave a message they hang up on me. What is the deal with this? I am simply trying to gift a card to someone and I cant manage to get this sorted out, over the net or by phone. It is frustrating because this is a minor thing and should be quite simple to organize.

Date of experience: December 14, 2021

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Rated 2 out of 5 stars

Dangerous by association.

If this company is to be judged by the contractors carrying out their new Portabello Rd premises, then beware. The contractors showed utter contempt for public safety, were rude and aggressive, and their delivery drivers parked in such a dangerous manner as to put the disabled, blind and small children at risk by forcing them in to the traffic as they had parked across the pedestrian crossing.
Approach with care...

Date of experience: November 11, 2019

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