Soufeel  Reviews 10,536

Lindsay was a great help when I was concerned about my order. She checked into everything and confirmed all the details of my order.

Date of experience: June 30, 2025

Amy responded to my email promptly. She went above and beyond to help me resolve my issue. She's followed up with any and all my questions. I will definitely be ordering again from them and also referring my friends and family.

Date of experience: May 31, 2025

I had a slight issue with my product so I contacted customer services and Lindsay was absolutely fantastic. Very helpful and thorough with finding a resolve. Customer service has been outstanding and Lindsay has been a credit to the company.

Date of experience: July 04, 2025

Great product and great service from the team. Thanks again Haley.

Date of experience: July 05, 2025

Amy, the customer representative that had been assisting me throughout this experience was the most helpful and supportive individual. She was patient with my responses as she checked in with the status of my package, and was very understanding as I shared my frustration of waiting over a month and a half now for my initial order. I truly appreciated the option to reprint my orders and hope that it does make it here this time.

Date of experience: July 05, 2025

Easy to order and personalise, delivery from China took less than expected. Product is good, hopefully will last!

Date of experience: July 04, 2025

My package never arrived. They don’t have a customer service number. They kept emailing me and telling me to go get my package from the usps distribution center, which was in another state. They told me I provided the wrong mailing address but it’s a mailing address I received hundreds of packages at each year. After many weeks, I ultimately just asked for a refund and they wouldn’t give me a full refund. I finally got a refund through my credit card company.

Date of experience: July 04, 2025

I managed to solve the problem in 2/3 days.
Thanks to the support.
I will buy from this site again.

Date of experience: July 02, 2025

Good customer service fast replies and lindsay sorted my item correction promptly. I would reccomend this site

Date of experience: July 02, 2025

I had an order that most likely got lost in the process of shipping. After waiting for a while the customer service was very helpful. Once it seemed like my package was most likely lost during the shipping process they were fast with their response and now I have a replacement on my way!

Date of experience: July 02, 2025

Prompt and friendly service. Took care of my issue right away. I love my spices products.

Date of experience: July 01, 2025

Communication was great and was issued a partial credit due to the extreme long wait

Date of experience: June 30, 2025

They were respectful and helpful with answering my question and making sure I wasn't worried.

Date of experience: June 24, 2025

Lindsay was great went above and beyond service for my needs!

Date of experience: June 30, 2025

I would recommend you stay away from this company. Not even received products yet but their service is terrible.
Be careful when you place an order as even when you uncheck the box to say you don't want to pay the extra £3.99 insurance, it adds it back to your cart every time you do something. I unchecked it numerous times, the last time before I pressed to pay by PayPal. Unknown to me, once redirected back to the site from Paypal, it had added it back in again. I have been refunded for this but it is not good to keep putting it back in your cart every time you do something.
Secondly, I checked that I wanted to approve the items before completion. They sent me a link to check proofs but that is pointless as if you request a change, they want to charge you a 30% customisation fee! The whole point of a proofing service is to check things are right before production. Never have I been told there will be a charge with other companies.
Let's hope the products are okay when they arrive.

Date of experience: June 30, 2025

I never write bad reviews but would highly highly recommend to avoid this website. They cheap on high prices and deliver extremely poor quality stuff. The bobble head doll does not have a ‘bobble’ head and their customer service representative ‘Amy’ said it’s supposed to have fixed head.

I would give it 0 rating if there was an option.
Spent £80 on bobble head doll and a photo music disc.

Both extremely poor quality stuff sold at high prices that delivers at least in double the amount of time they commit on the website.

Date of experience: June 30, 2025

I have ordered many items from Soufeel and the quality and design is always brilliant. I have just had to contact Support regarding the mistaken sizing of a ring i received and the support team have been so prompt in replying and have offered me a replacement. The ring itself is beautiful but was just the wrong size to what i ordered so after sending proof of the sizing of the ring received i was straight away offered a replacement with their sincere apologies. A very professional, helpful and customer focussed company. Thank you.

Date of experience: June 27, 2025

I ordered one of the music boxes, it was absolutely stunning. I received information through out the process/delivery. The quality is fab, so very pleased with the item, I will be ordering other items too. Thank you

Date of experience: June 26, 2025

Amy offered great customer service, and when my order arrived, I was very happy with the final products!
Great service, great quality, and great gift ideas!

Date of experience: June 17, 2025

Very helpful from the very beginning. The product looks amazing. I will definitely order again.

Date of experience: June 23, 2025