in the last years the experience with 4 sonos connect, is a true disaster, they continuously make errors on their own "lan", and music continue stopping contiuously, it's a nightmare on business serv... See more
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Review summary
Based on reviews, created with AI
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Verified
Excellent products with easy set up. Sound and connectivity great. Only let down is that some functionality is only available on iPhones and not on other iOS devices or Android (such as true sound roo... See more
Company replied
Absolute Garbage system, I have paid thousands of £’s on speakers and the app just isn’t fit for purpose… steer well clear, the app doesn’t work, the speakers are second rate
Don't Buy, this system constantly needs re-setting, "content unavailable' 'cannot access' etc about 7/10 times drives me mad, Sonos can't solve it nor can i ... there must be better systems.. unfortu... See more
Company replied
Company details
- #6 of 6 best companies in Home Audio Store
- #46 of 47 best companies in Electronics Company
- #11 of 11 best companies in Hi-fi shop
Written by the company
Sonos is a leading audio technology company that revolutionizes how people listen and connect to sound. Since inventing wireless multiroom audio, we've continued innovating, creating wireless speakers, home theater systems, headphones, architectural components, and whole home audio solutions that have defined categories, pushed the boundaries of what's possible, and delighted listeners all around the world.
Contact info
https://support.sonos.com/en-us/contact, United States
- 0800 - 555 1234
- support@sonos.com
- www.sonos.com
1.9
Poor
6K reviews
Replied to 61% of negative reviews
Typically replies within 1 week
Avoid this company at all costs
Avoid this company at all costs. It's a scam if you see Best Buy reviews saying that it's a good product, it's all bullshit This is the worst product in the world.I spent so much money on the surround sound and it has been a nightmare. Will never connect. Trust me save the headache and go with samsung
Date of experience: July 06, 2025
Verified
The sonos was easy to set up and…
The sonos was easy to set up and provides a fantastic sound
Date of experience: June 29, 2025
Verified
Very clear website.
Date of experience: June 29, 2025
Verified
Great tech support people
I moved my existing sonos1 system to new TV and had problems setting up. I called tech support and after about 1 hour of helping me uninstall and reinstall the system is up and running. Great tech support!!!
Date of experience: June 29, 2025
Verified
A fantastic little speaker Roam 2
A fantastic little speaker Roam 2, a great selection of colours. The sound is true and very great quality. this is my first Sonos speaker and I would definitely buy more Sonos items in the future.
Date of experience: June 28, 2025
Verified
Excellent process throughout
Excellent website. Soundbar delivered next day. Really clever recyclable packaging. Very easy to set up, once you have the Sonos app. Great sound. Very pleased with purchase.
Date of experience: June 28, 2025
Verified
Great Sound
Date of experience: June 28, 2025
Verified
It exceeded our expectations
It exceeded our expectations. It performed exactly as how the salesperson described it.
Date of experience: June 28, 2025
Sonos don’t bother
Sonos your app has been shite for years and still is up to the point that I am giving away 3k worth of gear and installing Bose.
Absolutely disgusting.
Date of experience: July 05, 2025
Verified
Verified
The total experience of owning a Sonos
The total experience of owning a Sonos. I totally get it now.
Date of experience: June 28, 2025
Verified
The experience was Amazing!
The experience was Amazing!! From the sounds,to the ease of use.
Date of experience: June 28, 2025
Verified
We love the awesome surround sound…
We love the awesome surround sound system between the Beam and the 2 Eros 100s! Along with that, it’s so nice to be able to hear the people speaking/singing/etc. so much more clearly. Two thumbs up!
Date of experience: June 28, 2025
Absolute Garbage system
Absolute Garbage system, I have paid thousands of £’s on speakers and the app just isn’t fit for purpose… steer well clear, the app doesn’t work, the speakers are second rate
Date of experience: July 05, 2025
Verified
Great outdoor and pool system
Great outdoor and pool system. The sound is great. App very intuitive. Can add favorite apps and easy control of volume and output
Date of experience: June 23, 2025
Keeps losing the system every software…
Keeps losing the system every software update.
Goes through the finding process says the wifi is recognised trusted system, then nothing, no system anymore. Repeat above steps ad infinitum
Date of experience: July 04, 2025
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Verified
Set up was simple with app, but after...
Set up was simple with app. However third time using app, settings were "gone" and had to reload.
Speaker is what it was stated per reviews. Clean, crisp and solid.
Date of experience: June 19, 2025
Reply from Sonos Inc.
We appreciate your feedback and are glad you find the speaker clean and solid. We're sorry the settings disappeared and will investigate the app issue.
Sonos is substandard
We’ve had this Sonos Move for a couple of years and it’s been nothing but a nightmare. Would never recommend buying their products.
Stick to Bose. We never had any issues with that one.
Date of experience: July 01, 2025
Reply from Sonos Inc.
We're very sorry to hear you've had a negative experience with your Move. We appreciate your feedback and will use it to improve our products.
The worst cutomer service i have ever recieved. If i could give negative stars i would
If i could give negative stars i would. this has been the worst customer support/ experience i have ever recieved from a compnay. nothing compares. i have been back and forth multiple tiems with the suppoirt agents over the span of over a year with the same issue of my symfonisk table lamp that does not connect or show. i have been transfered back and ofrth between all departments, and no one seems to understand what they are talking about or are able to resolve my issue. when i explained to them that i cant make or recieve phone calls, all support was stopped. my support chat has been closed twice by an agent when asking where to make a complaint. i believe they have done this so that they do not have to reply and can keep there number of complaints recieved low. i have never had an issue like this with a company before, i have never left a negative review or complaint for anything before, but the customer service that i have received was just too abhorrent; and i can see that the other reviews reflect this.
Date of experience: July 01, 2025
Reply from Sonos Inc.
We appreciate you bringing this to our attention. We are very sorry to hear about the difficulties you have experienced with your speaker and our support teams. It is not the experience we want you to have. We'll investigate this issue to improve our support and prevent similar situations. Thank you for your feedback.
Verified
Brilliant sound reproduction
Sonos 5 is straightforward to operate and produces amazingly good sound.
Date of experience: June 23, 2025
Reply from Sonos Inc.
We're happy to hear that you find the Sonos 5 easy to use and enjoy its amazing sound quality. Thank you for your positive feedback!
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