I contacted SMTP2GO regarding a DSN (Delivery Status Notification) that was not longer working. Their team jumped onto the problem and they referred this to their developers. From the start of logging... See more
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Verified
SMTP2GO was recommended by a fellow Australian web developer. I started with a free plan for a couple of months then I upgraded to the Starter plan because it's sufficient to share between all the we... See more
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As an IT Support Consultant I am somewhat hard to impress. Because of Google clamping down on being used as a bulk email sender a client of mine with 3 hotels was forced to individually email 65 paysl... See more
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Like everyone else my situation was unique in that I use outdated software: contact manager to merge with Outlook 2002! So old it uses SSL authentication. Charlotte and Sam were not only patient, but... See more
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Company details
- #13 of 30 best companies in Email Service Provider
- #16 of 34 best companies in Cloud Computing Service
Written by the company
SMTP2GO specializes in the delivery of emails that have been generated by customers' software, websites, and apps. Headquartered in New Zealand, the service is supported by a truly worldwide support team, which understands the varied needs of a global customer base.
Satisfaction Guarantee
If you don't love us within 30 days, we'll give you a refund.
We're super confident you'll love our product and support - so confident that if we somehow don't meet your expectations within the first 30 days of signing up, we'll fully refund you!
Contact info
1710 Keller Parkway #2093, 76248, Keller, United States
- 1 855 269 5305
- ticket@smtp2go.com
- www.smtp2go.com
4.7
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
Fast response
Date of experience: June 30, 2025
Reply from SMTP2GO
Hi Joel,
Thanks for taking time to leave us a review! It's awesome to hear that you are happy with our response time. It's definitely something that we love taking pride in! Reach out anytime you have questions. :)
DSN not working
I contacted SMTP2GO regarding a DSN (Delivery Status Notification) that was not longer working. Their team jumped onto the problem and they referred this to their developers. From the start of logging the ticket, updates on their progress from their team were regular informing me of the status. A few days later they provided a working update with a solution and we are back up and running. Thank you for your support SMTP2GO. Great work
Date of experience: June 20, 2025
Reply from SMTP2GO
Hi Paul,
Thank you for the thoughtful review! We're so glad to hear that you felt well-supported throughout the process. Our team is always committed to keeping you updated and getting to the bottom of any issue, so it's great to know the solution got you back up and running smoothly. We truly appreciate your patience and kind words!
Quick response to an urgent issue
I was humbly impressed to receive a quick support response from the team at smtp2go to a technical fault which was caused on my network by an old Mac mini server which unexpectedly relayed some junk email -- they informed about the issue, blocked the spam, and then when I asked to kindly unblock, because we needed to send some urgent email messages, their response was very quick. I didn't expect the block to be lifted for hours, it was resolved in minutes.
Date of experience: June 23, 2025
Reply from SMTP2GO
Thank you so much for the kind words and for taking the time to share your experience. We’re really glad we could assist quickly and help get your sending back on track without delay. It’s great to hear that the issue was resolved smoothly, and we appreciate your understanding and responsiveness on your end as well. If there’s anything else you ever need, we’re always here to help!
Thank You for the Great Support!
I'm very grateful for the support I received from the SMTP2GO team. My VPS was experiencing a spam issue, and their team kindly assisted me in resolving it. Their support was prompt, professional, and effective. Great service!
Date of experience: June 02, 2025
Reply from SMTP2GO
Thank you for the kind words! We're so glad we could help you sort out the spam issue on your VPS. Our team really appreciates the feedback, and we're always here if you need anything else. :)
Great support and service
Great support, easy to use. I would recommend.
Date of experience: June 14, 2025
Reply from SMTP2GO
Hi Stefan,
Thank you so much! We're glad you found the service easy to use and that our support team delivered. We really appreciate the recommendation!
Verified
This service works as expected
This service works cas expected
And the support team is excellent
Date of experience: May 30, 2025
Reply from SMTP2GO
Thanks so much for the great feedback! We're glad the service is working as expected and really appreciate the shoutout to our support team. Reach out anytime you have questions. :)
Verified
SMTP2Go takes the hassle out of our…
SMTP2Go takes the hassle out of our everyday, making it so easy to get our customer's copiers emailing again!
Date of experience: June 09, 2025
Reply from SMTP2GO
Hi Dave! Thanks so much for the great feedback! We’re glad to hear that we are helping make things easier for you and your customers. If there’s ever anything we can do to support you further, don’t hesitate to reach out!
Verified
The setup was really easy
The setup was really easy. Support is verry quick and helpfull. I was looking for a SMTP service like this for months
Date of experience: June 09, 2025
Reply from SMTP2GO
Thanks for the kind words! We’re so glad the setup was smooth and that our support team could help. It’s great to hear we’re the SMTP service you’d been looking for, welcome aboard! :)
Verified
Affordable and reliable transactional email service
SMTP2GO was recommended by a fellow Australian web developer. I started with a free plan for a couple of months then I upgraded to the Starter plan because it's sufficient to share between all the websites that I manage on Care plans. It's easy to set up in WordPress either over SMTP or the API.
The company is in New Zealand so that's a bonus for me.
Date of experience: June 09, 2025
Reply from SMTP2GO
Hi Jean! Thanks so much for sharing your experience! We're glad to hear the setup was easy and that the Starter plan suits your needs across multiple sites. It’s always great to be recommended by fellow developers, and we're especially happy to be a good fit for someone nearby!
Verified
Reply from SMTP2GO
Thanks for the great feedback! We're happy to be your reliable backup service, and we are here if you ever need us.
Verified
Great Mail Service
Everything is working great so far, the odd time when i visit the portal, it is so slow that it is almost un usable. Other than that, we are pleased with our service
Date of experience: June 09, 2025
Reply from SMTP2GO
Hi Mark, Thanks for the feedback! We're glad to hear everything's working well overall. We really appreciate you mentioning the portal speed. Our team is actively working on improvements to make sure it's consistently fast and responsive. If it ever slows down again, feel free to reach out so we can take a closer look.
Verified
Great technical support
Great technical support. Once its configured, it just works!
Date of experience: June 09, 2025
Reply from SMTP2GO
Thanks for the great feedback! We're glad the setup went smoothly and that everything’s been running reliably. Always here if you need us!
Verified
Easy to use
Easy to use, and to setup. Thanks to this I don't need to create an email account without mfa in order to use it.
Date of experience: June 09, 2025
Reply from SMTP2GO
Thanks for the review! We're glad to hear setup was simple and that you’ve been able to avoid the need for less secure email workarounds. Let us know if you ever need a hand with anything!
Great provider, hightly recommended
Have been using them for about 6 months and really no issues. Price packages are very well priced and it just works flawlessly. Any issues or questions are resolved instantly by the support team.
Date of experience: June 09, 2025
Reply from SMTP2GO
Thanks for the great feedback! It's great to hear things have been running smoothly and that our pricing and support have hit the mark. We really appreciate you being with us these past six months!
Verified
Excellent for email tracking!
SMTP2GO helps us track our emails to make sure our clients are receiving them and opening them. We send a lot of bulk emails and we are able to tell if our clients are receiving them or if it is a bad email. We recieve a notification if our emails are not able to get through so that we may reach out to our clients and get a correct email address or have them put us on their safe senders list. We are also able to use the servcie to verify when a client says they did not receive one of our communications. We have been using the service for 2 years now and have found it to be a very valuable asset to our company!
Date of experience: May 30, 2025
Reply from SMTP2GO
Hi there! Thanks for the detailed review! We're so glad to hear that we've been a valuable tool for your team. It’s great to know the tracking features are helping you stay on top of email delivery and follow up when needed. We appreciate your continued support over the past two years!
Reach out anytime you have questions. :)
Verified
It simply works and works extremely…
It simply works and works extremely well.
Date of experience: May 30, 2025
Reply from SMTP2GO
Thanks so much for the great feedback! We're glad to hear everything is working smoothly for you.
Reach out anytime you have questions!
Verified
Very good service and top support.
Date of experience: May 30, 2025
Reply from SMTP2GO
Hi Rafael,
Thanks so much for the kind words! We're happy to hear you're enjoying the service and support. We’re always here if you need anything. Happy emailing!
fraud company
fraud company. During registration phone verification never goes through even when you type in the correct code. And they're also racist as they removed black countries and asia from their website. Do not use!
Edit: There is no such thing as contact my phone provider, smtp2go is discriminatory in their registration process, as I have tried more than 3 numbers, I got the otp but when entered it is incorrect, I can attach a video proof if needed. The company is bias. I do not recommend!!
Date of experience: May 29, 2025
Reply from SMTP2GO
This is a disappointing review as its content is wholly inaccurate. If you didn't receive a confirmation SMS, you will need to speak with your phone service provider. We can guarantee the message was sent to the number you entered during sign up.
Trustpilot deems this type of review as appropriate.
Update: we have not received any contact from the reviewer with the proof. If you enter a phone number, an SMS is sent. We use a gateway provider who confirms this to be true. If you don't receive it, please always make contact with the support team as they can usually assist. They're super responsive and friendly.
Verified
Reliable SMTP Email Service
Emails always go through within a reasonable time. Suppression's work as they should. I find the Activity page most useful, along with it's export feature that provides all the data I need, which I import into our database to track and weed out hard bounced addresses. Overall a great SMTP email service.
Date of experience: May 28, 2025
Reply from SMTP2GO
Thanks for the great feedback! We're glad to hear email delivery has been reliable and that features like suppressions and the Activity page are proving useful for your workflow. It's awesome that the export function helps with your database management, too. We appreciate you taking the time to share your experience!
Verified
Bad service
Your service go down every day, im using api to send emails and getting handreds of timeout and service now available.
When they have maintenance, they go down without informing their clients
Date of experience: May 28, 2025
Reply from SMTP2GO
Thanks for your honesty! We have been working hard on making status updates faster and more clear. We can only improve going forward! Thanks for sticking with us, we really appreciate it.
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