Originally found SmartphonesPLUS through social media & then I clicked on the link and it was the best thing I ever did! This experience was AMAZING! The communication was impeccable & any questions I... See more
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Review summary
Based on reviews, created with AI
See what reviewers are saying
Verified
simple straightforward process from start to finish. Selected normal payment speed, and still received payment as quickly as any sane person could expect.
Company replied
Verified
Very quick service. I am happy that I could complete the process in given time. Best part is that they keep you updated of the progress rather than you keep checking. Highly recommend their service. I... See more
Company replied
Verified
Easy to register phone for reimbursement and they kept me up to date on the status. Only negative is it took quite a few weeks to receive the check.
Company replied
Company details
- #5 of 25 best companies in Cell Phone Store
- #40 of 107 best companies in Electronics Store
- #2 of 2 best companies in Recycling Center
Written by the company
SmartphonesPLUS is the fast and easy way to sell your phone, tablet, computer, smartwatch, and other electronics online. You can also shop certified pre-owned tech on our online store. SmartphonesPLUS was started by three brothers from Iowa who thought it should be simpler to buy, sell, and repair your devices. Our family-owned business values honesty, excellent service, and fair pricing. This combination ensures our customers always get the best deal possible for all things mobile.
Contact info
1331 Stamy Rd, 52233, Hiawatha, United States
- 877-346-9932
- support@smartphonesplus.com
- www.smartphonesplus.com
4.7
Excellent
302 reviews
Replied to 92% of negative reviews
Typically replies within 1 week
Verified
Verified
Did not get email notification for gift card for payment and unable to get partner site to issue the card
Did not get email notification for gift card reimbursement. I called team assisted with sending a new link to ncentiva, which is impossible to use. Site continues to keep asking me for new password and will not populate. I am out of patience.
Date of experience: June 20, 2025
Verified
Things worked as advertised and payment…
Things worked as advertised and payment was relatively quick.
Date of experience: July 02, 2025
Reply from SmartphonesPLUS
Thank you for your review! We're glad everything went as expected and that you received your payment in a timely manner. We look forward on working with you again in the future!
Verified
Our transaction was fast and easy
Our transaction was fast and easy. No hassles.
Date of experience: June 30, 2025
Reply from SmartphonesPLUS
Thanks so much for your feedback! We're glad to hear everything went smoothly and that the process was simple and stress-free. We appreciate you choosing us!
Verified
Easy to register phone for…
Easy to register phone for reimbursement and they kept me up to date on the status. Only negative is it took quite a few weeks to receive the check.
Date of experience: June 18, 2025
Reply from SmartphonesPLUS
Thank you for your review! We're glad to hear that the registration process was easy and that you appreciated the updates along the way. We're always working to improve our processing times and truly appreciate your patience. Thanks again for choosing us!
Verified
Excellent
Excellent. Trade in amount was honored and transaction went smoothly. I was paid promptly as well.
Date of experience: June 16, 2025
Reply from SmartphonesPLUS
Thank you for your review! We're glad to hear the process went smoothly and that the trade-in amount was honored as expected. We take great pride in providing a hassle-free experience. Thanks again for choosing us!
Verified
Reply from SmartphonesPLUS
Thank you for the review! We're glad to hear you had a great experience and appreciated the fast payment. We hope to work with you again soon!
Verified
Love this company
Love this company. I swear they make the whole process so easy and there is a next day pay option yes a fee is attached to it but for me it's not problem. Literally took under a week to get the Device to them and get paid. Reliable and fast. Give them a try.
Date of experience: June 30, 2025
Reply from SmartphonesPLUS
Thank you so much for your kind words and for sharing your experience! We're happy to hear everything went smoothly from start to finish and that the next-day process option was a good fit for you. We truly appreciate your recommendation and look forward to helping with any future orders!
Verified
straightforward from start to finish
simple straightforward process from start to finish. Selected normal payment speed, and still received payment as quickly as any sane person could expect.
Date of experience: June 26, 2025
Reply from SmartphonesPLUS
Thank you so much for your review! We're glad to hear the process was smooth and straightforward. We truly appreciate you choosing us to sell your device!
Verified
Super quick and easy process
Super quick and easy process. Will definitely use again in the future and recommend to others!
Date of experience: June 24, 2025
Reply from SmartphonesPLUS
Thanks so much for your feedback and the recommendation, it means a lot! We’re glad everything went smoothly and that you'd consider using us again. We’ll be here whenever you need us!
Verified
Fast turn around
Date of experience: June 24, 2025
Reply from SmartphonesPLUS
Hello, thank you for your review! We are happy to hear you appreciated the quick turnaround. Hope to help you again with any future trade-ins!
Verified
They honored their offer and payed me…
They honored their offer and payed me quickly
Date of experience: June 23, 2025
Reply from SmartphonesPLUS
Hello, we appreciate your feedback! It’s great to hear that the initial quote and timeframe met your expectations. Thanks for choosing us to sell your phone!
Verified
I was spectacle but what a great…
Recommended 100% I was iffy to try them but after trying them and how they email you every step of the way great service would use them again 100% found a new way to sell my stuff hassle-free great service
Date of experience: June 22, 2025
Reply from SmartphonesPLUS
Thank you so much for giving us a shot! We know trying something new online can feel uncertain, but we are thrilled to hear about your experience. We’re happy to be your new go-to for hassle-free trade-ins!
Verified
Very quick service
Very quick service. I am happy that I could complete the process in given time. Best part is that they keep you updated of the progress rather than you keep checking. Highly recommend their service. I got my full money as it was estimated.
Date of experience: June 18, 2025
Reply from SmartphonesPLUS
Hello, thank you for your feedback! Keeping our customers informed every step of the way is something we take seriously, so it’s great to know that stood out. We truly appreciate the recommendation!
Verified
EXCELLENT CUSTOMER SERVICE
EXCELLENT CUSTOMER SERVICE! OPEN AND DETAILED COMMUNICATION. PROCESS FAST AND TIMELY.
Date of experience: June 19, 2025
Reply from SmartphonesPLUS
Thank you for the kind words! We’re thrilled to hear you appreciated our customer service and communication, as we strive to provide an exceptional experience. We look forward on working with you again in the future!
Verified
I did the selling over the phone the…
I did the selling over the phone the whole thing went very smoothly mailed my items received my money no problems
Date of experience: June 19, 2025
Reply from SmartphonesPLUS
Thank you for sharing your experience! It was a pleasure speaking with you over the phone. We're glad everything went smoothly over the phone and that the process went well from the start. Hope to help you again with any future trade-ins!
Verified
Reply from SmartphonesPLUS
We appreciate your feedback! It’s great to hear that the speed and ease of selling your device met your expectations. Thanks for choosing us to sell your phone!
Verified
The process was so easy and fast
The process was so easy and fast, I love it.
Date of experience: June 18, 2025
Reply from SmartphonesPLUS
Thank you for the great review! We're glad the process exceeded your expectations in both speed and ease, from start to finish. Thank you for choosing us!
Verified
This was super easy
This was super easy. Sent them my phone and got paid. Love it ...
Date of experience: June 18, 2025
Reply from SmartphonesPLUS
We appreciate your review! We're pleased to hear that the process was straightforward and that you were satisfied with the experience! Hope to help you again with any future trade-ins!
Verified
Reply from SmartphonesPLUS
Hello Michael, thanks for your review! We’re glad you had an awesome experience. We look forward on working with you again in the future!
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