SKY by Gramophone Reviews 202

Great prices and service! Adam and Warren were very helpful all the way through the process.

Date of experience: June 02, 2025

They were super quick in getting my brand new Yamaha CD player to me. They participate with Rakuten and so I got 3% which was better than BestBuy or Amazon. In fact, they had a Memorial Day sale with additional 10% off.

Date of experience: May 29, 2025

Quick response product delivered in timely fashion thanks Gramophone!!!!!👌

Date of experience: May 28, 2025

Adam was great at communicating with me about shipping that seemed to be going in the wrong direction. All ended up good with the item arriving safe and sound.

Date of experience: May 19, 2025

Support was easy to access both by phone and email, responses were prompt and relevant and very helpful, and my issue with my new Rega Planar P8 was resolved satisfactorily. John was courteous and knowledgeable. The first time I called the help line was before the help staff arrived and even the friendly delivery driver who answered was surprisingly knowledgeable and helpful! Overall I am a very happy first-time customer of Sky-Gramophone!

Date of experience: April 14, 2025

What a scam this company is. They sell me a used Polk R350 which they advertised on Google and the next day they tell me they don’t actually have it. Then they offer to sell me a new one for the used price but I had to wait over 6 weeks for it. What a disgrace!!!

Date of experience: March 14, 2025

The item had broken Bluetooth, I'm not able connect headphones to my device. The Gramophone Store not gonna accept the item during the 30-day window, they wait until the 30 days expire and after that, they answered my email my window of return closed. No one provided a shipping label during 30 days window of return.

Date of experience: June 20, 2024

Received exactly what I purchased for a good price. My only complaint was speed of delivery. Took four days before the “in stock” item shipped, and another 4 days to receive after shipped.

Date of experience: August 05, 2023

Had a 4 package order, one of the packages was not received. Told me to contact USPS which I did but they told me they couldn’t do anything about it and sent me home with a delivery report saying they didn’t have the package and for me to contact the shipper (skybygramophone). I contacted support and they were useless. They told me they couldn’t help because the tracking info says delivered even though USPS literally provided a delivery report saying they don’t have the item. They refused an official document (nor did they even ask for it), and once I brought up the notion of filing a suit for small claims court and asked who to address it to, they completely stopped responding. HORRIBLE service. Take your business elsewhere.

Date of experience: August 11, 2023

Love love IT👍 received on time works great!

Date of experience: July 23, 2023

This is my second order with Sky by Gramophone. They have the best customer service and quality products. Manuel contacted me twice, once to confirm the details of the order and again to update me on my order delivery. I LOVE my BDI cabinet!!!

Date of experience: July 22, 2023

Nice product, good price,
Received on time.
The real deal.

Date of experience: July 22, 2023

I really liked how smooth and easy my purchase was. And that what I needed was readily available.

Date of experience: July 20, 2023

placed the order for my son
was not given many details
he said it is perfect
i’m 71 and computer illiterate but your site was doable

Date of experience: July 18, 2023

The ease of purchase on the website was good. However, it took a full week for the order to be shipped, which was disappointing.

Date of experience: July 04, 2023

Item came as described. Fast shipping. Very happy

Date of experience: June 27, 2023

Very happy with my purchase! Shipped fast, and great communication! Thank you!

Date of experience: June 26, 2023

The product was outstanding and really helped pull together our new home theater setup in a crisp and simple manner. The company was very helpful when I contacted customer service about shipping. The whole experience was great! Definitely recommend!

Date of experience: June 23, 2023

Took about a mo to recieve the speakers but well worth it, great price, amazing customer support and fool proof packaging. Can’t be more happier.

Date of experience: June 10, 2023

Everything went smoothly and I'm happy with the jbl speaker.

Date of experience: June 19, 2023