So impressed - expressed that a product was reviewed that wasnt connecting to devices and has speaker issues (maybe blown?) They informed me to send it back for a full warranty, however, since... See more
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I had an issue with my Skullcandy headset, and I was honestly blown away by the incredible service I received. Mark and Hanna went above and beyond to help me out, kind, professional, and super respon... See more
Company replied
I ordered the limited edition Dime Evo Rainbow earbuds but never received them. The company would not help me get new ones sent out or refund me. UPS wanted me to go to their post office in person to... See more
Company replied
I was gifted a pair of push and play active ear buds from my Aunty and then she passed. I didn't even open the box till months after. I tried to use them and one bud didn't work no matter what I di... See more
Company replied
Company details
Written by the company
We are music you can feel.
Contact info
6301 N. Landmark Drive, 84098, Park City, United States
- www.skullcandy.com
4.3
Excellent
2K reviews
Replied to 89% of negative reviews
Typically replies within 1 week
I have bought them for years
I have bought them for years. Obviously only ones I know so prefer. However, I got candy crush ivo and these shits won't shut the f up. So if you like an earbud that straight tells you what it is for 5 fg minutes. Here you go. Otherwise these earbuds can go.
Date of experience: July 08, 2024
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So impressed
So impressed - expressed that a product was reviewed that wasnt connecting to devices and has speaker issues (maybe blown?)
They informed me to send it back for a full warranty, however, since it was purchased with public school funds shipping back was not an option.
No problem said Skullcandy - they send me a voucher code that not only covered the item but also covered tax AND shipping.
I am so impressed with their service, I will be making any future audio purchases through them first. In this era, this kind of customer service is what we need more of.
Thank you, and I look forward to sharing my business with you in the future.
Date of experience: July 04, 2025
Jerwin was awesome
Jerwin was awesome! He was very easy to communicate. He spoke gladly and clearly. Seems like a pretty nice guy like somebody need to grab a beer with.
Date of experience: July 01, 2025
Reply from Skullcandy (US)
Thank you for sharing your positive experience! It’s great to hear that Jerwin provided such friendly and clear support. We’ll make sure this feedback is passed along team members like Jerwin truly make a difference!
Top notch service!
I had an issue with my Skullcandy headset, and I was honestly blown away by the incredible service I received. Mark and Hanna went above and beyond to help me out, kind, professional, and super responsive. They made the whole experience smooth and stress free. I’m extremely satisfied with the support I got and truly grateful for the way everything was handled. Top notch service like this deserves to be recognized!
Date of experience: June 27, 2025
Reply from Skullcandy (US)
Thank you so much for sharing your experience! We’re thrilled to hear that Mark and Hanna took great care of you and made the process easy and stress-free. Your kind words mean a lot, and we’ll be sure to pass along your shout-out to them. They’ll be stoked to hear it! We’re always here if you need anything in the future. Thanks again for being part of the Skullcandy family!
Customer service associate Benedict…
I was gifted a pair of push and play active ear buds from my Aunty and then she passed. I didn't even open the box till months after. I tried to use them and one bud didn't work no matter what I did. Walmart would not exchange them. I went straight to Skullcandy and an associate named Benedict helped me out with replacing them. I'm sooo very grateful! Ty for your caring customer service . It means the world 2 me
Date of experience: June 23, 2025
Reply from Skullcandy (US)
Thank you so much for sharing this with us. We're truly sorry for your loss and can only imagine how much this gift must mean to you. It’s wonderful to hear that Benedict was able to help you through the process and get you set up with a working pair. We're grateful we could be part of making this right for you. If you ever need anything else, we're always here to help!
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Good for the money, but you get what you pay for
My headphones had a hardware failure after just under a year, but werent covered because the purchase date was past a year.
Customer support offered a coupon immediately, but after I mentioned the specifics of the timing and that I had verified it was a hardware failure, offered a full replacement.
Date of experience: June 23, 2025
Reply from Skullcandy (US)
Thanks so much for sharing your experience! We’re glad to hear our customer support team worked with you to sort this out and get you taken care of with a replacement. We know it’s frustrating when things don’t hold up as expected, especially so close to the warranty window. We really appreciate you giving us the opportunity to make it right! If you ever need anything else, don’t hesitate to reach out.
20 years of good service
Have been using their headphones for almost 20 years. Have never had an issue with finding the information or receiving feedback from their customer service reps.
Date of experience: June 18, 2025
Reply from Skullcandy (US)
Thanks for sharing your kind review of Skullcandy with us. Keep on rockin'!
Poor customer survice
I ordered the limited edition Dime Evo Rainbow earbuds but never received them. The company would not help me get new ones sent out or refund me. UPS wanted me to go to their post office in person to give me a credit to reorder them but they were sold out. I have never been so mad and disappointed in Skull candy until now. Despite choosing to use UPS to send out my product they never took the responsibility for the product being stolen or lost. They just put fulfilled on my order and put in effort to resolve my problem.
Date of experience: June 18, 2025
Reply from Skullcandy (US)
We’re really sorry to hear about your experience. It’s incredibly frustrating to be excited about a limited edition product and then not receive it we completely understand your disappointment. While carriers like UPS handle the delivery, we do take responsibility for making sure you receive your order. It sounds like we missed the mark here in getting this resolved for you. If you’re open to it, please reach out again at contact.skullcandy.com and reference your original case. We’d love the chance to take another look and see how we can make this right.
Reply from Skullcandy (US)
Thanks for reviewing Skullcandy. Keep on rockin'!
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Fast responses
Fast responses, was very helpful and get my problem fixed within a day
Date of experience: June 12, 2025
Reply from Skullcandy (US)
Thanks for reviewing Skullcandy. Keep on rockin'!
My problem was taken care of by a…
My problem was taken care of by a polite and knowledgeable staff member. Thank you for your help
Date of experience: June 06, 2025
Reply from Skullcandy (US)
Thanks for the awesome review, Dustin. Keep on rockin' Skullcandy!
Nothing has compared to Skullcandy to date
All those over hyped over priced "you must buy these" as per influencers online etc and yet these are WAAAAAYYY better and superior!! A not so well known Skullcandy, that I swear by their products, have x2 Crusher Evo over ear headphones witth Sensory Base and these are just destroyers of world!!! Especially whilst watching your homme cinema 100" screen, with these on watching TGMav omfg!!!!! Then there is the Skullcandy Kilo which is like having a handheld portable version of the Crusher Evos even hung up inside my back pack closed, it is that loud my mates couldnt believe that was coming from this speaker!!!! That good. Once you go Skullcandy, you wont ever go back and alll those spending hundreds sometimes thousands on audio stuff JUST BECAUSE the influencers say so and you suffer with "FOMO", just check in with yourself and say "Nah I am going to do the opposite of what the sheep are doing", you will thank me later. You are welcome. Highly recomended especiallly the products I have just mentioned, but do not take my word for it go check em out in store somewhere just make sure you have SENSORY BASE up full whack!!!!! Enjoy ⭐️⭐️⭐️⭐️⭐️
Date of experience: June 06, 2025
Reply from Skullcandy (US)
Thanks so much for the passionate review this was a blast to read! It’s awesome to hear how much you’re enjoying the Crusher Evos and Kilo speaker, and we love your enthusiasm for doing your own thing instead of following the hype.
You nailed what we aim for with our gear: bold sound, real bass, and no need to break the bank. Watching Top Gun: Maverick on a 100" screen with Sensory Bass cranked? That’s a full-send setup. We’re kind of jealous, to be honest.
Appreciate the support and the shout-out to keeping things loud, proud, and original. Keep doing it your way. 👊🎧🔥
Great customer service and the…
Great customer service and the replacement warranty process was easy to do.
Date of experience: June 05, 2025
Reply from Skullcandy (US)
Thank you for the review, Jay. Keep on rockin' Skullcandy!
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Raffy S
Raffy S. Was great and helped me fix my issue with ease. His customer service and conversation was excellent as well.
Date of experience: June 04, 2025
Reply from Skullcandy (US)
Thank you for your kind words. Keep on rockin' Skullcandy!
Great and responsive tech support on…
Great and responsive tech support on issues I was having with my earbuds.
Date of experience: June 04, 2025
Reply from Skullcandy (US)
Thanks for sharing your review of Skullcandy with us! Keep on rockin'!
Amazing Team!
The team went above and beyond expectation in order to provide me with the best customer care. chick fil a
Date of experience: June 03, 2025
Reply from Skullcandy (US)
We’re seriously flattered to be in the same sentence as Chick-fil-A when it comes to customer care, thank you! Our team’s always here to help, and we’re really glad we could go the extra mile for you. Don’t hesitate to reach out again anytime!
Sold my airpods for method 360 anc
I got the new method 360 anc. Amazing quality and comfort!!! And looks great too!!! I sold my airpods to get these, no regrets!!!!!!
Date of experience: May 31, 2025
Reply from Skullcandy (US)
Love to hear it! That’s a bold move, trading in the AirPods, and we're thrilled the Method 360 ANC delivered. Great sound, comfort, and style all in one. No regrets indeed. Thanks for making the switch and for the awesome shoutout!
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Helped when I thought i couldn't get…
Helped when I thought i couldn't get help
Date of experience: May 30, 2025
Reply from Skullcandy (US)
Thank you for sharing your review with us. Keep on rockin' Skullacndy!
Update 06/05/2025, I have had few different pairs of your…
I have had few different pairs of your product. My issue is that I have had a pair of Sesh Evos for about a year, They don't have a app to accompany the ear buds, also they don't like to charge in the case, when they do, only one ear bud will connect via bluetooth, takes awhile to get them both paired, then when I get that working they cut out. Was told by support that they were coming to the products end of its life.Deeply discouraged
in wanting to pay for another pair if they only last a year. I've had other products that lasted longer, but always went back to Skull Candy because I loved the brand and products.
I will reach out to your support again as you asked.
6/5/2025
I reached back out to Skullcandy as requested, advised the agent of this review I wrote as per instructions in the response from them and it was a complete waste of time. I tell the agent that I was advised from the response I received to reach out and mention the review, which I did. The agent proceeds to tell me that It was a automated message. I advised him that It wasn't since it mentions my exact issues I am having. The agent didn't try to look up the review until I shared the link with them. He sends me instructions to factory reset my Sesh Evo's. I had advised the previous agent that I had done that and didn't work. So I don't think they must not have the ability to look up past chats. I advised this agent of the same thing. They offer me the 40 percent off a new product. I declined this time as I did the last time. I screen shot this conversation in case they reach out again.
Date of experience: May 30, 2025
Reply from Skullcandy (US)
Thanks for taking the time to share your experience, and we’re really sorry to hear it’s been such a frustrating one. We totally understand how disappointing it is to have earbuds not hold up the way you expected, especially when you’ve been a loyal fan of the brand. That kind of connection trouble and charging inconsistency can be a real headache.
We hear you on the lack of app support for the Sesh Evo, and it’s fair to expect more longevity. We’re always working to improve both the hardware and the support tools we offer, so feedback like yours genuinely helps us do better.
If you haven’t already, we’d love to take another look at your case and see if there’s anything else we can do to make things right. Please feel free to reach back out to support and mention this review. We’d be happy to revisit your options. Thanks again for sticking with us, even through the rough patches.
One of the best customer service experiences I've had.
The customer service was great. From helping me trouble shoot my issue to helping me make a warranty claim, it was easy and pleasant. Hanna was great and quick with the responses.
My headphone replacement is on the way and I was given a tracking number so I can see when it will arrive.
Overall 5 out of 5 100:
Date of experience: May 29, 2025
Reply from Skullcandy (US)
Thanks so much for taking the time to leave this review! We're really glad to hear Hanna took good care of you. She’s a rockstar when it comes to keeping things smooth and stress-free. It's great to know your replacement is already on the way and that the process felt easy and straightforward. If you need anything else down the line, don’t hesitate to reach out. Enjoy the new headphones! 🎧💥
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