I tried ALL of their flavors, my favorite is the tropical punch one, but they are all very delicious. I do their subscription program which saves me a lot of money and they even said if I ever wanted... See more
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Review summary
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K. Dixon The Try Before You Buy is a Scam. You're charged $5,95 as advertised, then they charge you $49.95 later the same day. They don't aswer the phone, voice-mail or email. You're automat... See more
Company replied
Did not work. They bill you $49 for shipping and then tell you if you cancel for dis-satisfaction within 21 days they will refund you. My daughter wrote to them within 19 days and they still billed h... See more
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I love my Skinnyfit!! The products they make changed my life, and I'm beeing 100% seriuos. I was super unhealthy, overweight, tired, and just unhappy. I'm finally feeling like my old self again when... See more
Company replied
Company details
- #137 of 140 best companies in Vitamin and Supplements Store
Information provided by various external sources
SkinnyFit has the highest quality, most effective, all-natural health & wellness products for women. Become your healthiest, most beautiful self.
Contact info
92101, San Diego, United States
- 18888621758
- hello@skinnyfit.com
- www.skinnyfit.com
2.8
Average
1K reviews
Replied to 99% of negative reviews
Typically replies within 48 hours
30 days in report
30 days in report - not to brag but i look good!! I lost 11 pounds so far which is more than I was expecting, becuase normally it takes me a long time to lose even just a few pounds. Very happy with this product and I really love the brand.
Date of experience: June 01, 2025
Reply from SkinnyFit
We’re absolutely thrilled to hear about your progress, Marley and how our product is helping you feel confident and strong! Your success is exactly why we do what we do. 💚
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I tried ALL of their flavors
I tried ALL of their flavors, my favorite is the tropical punch one, but they are all very delicious. I do their subscription program which saves me a lot of money and they even said if I ever wanted I could switch my flavor in case I get bored.
Date of experience: May 16, 2025
Reply from SkinnyFit
Thank you so much for your amazing review, Natalie! 🌟 We’re so happy to hear that you’ve tried all our flavors — and that Tropical Punch is your favorite! 🍹 It’s definitely a fan favorite, and we love that you’re enjoying the variety.
We’re also glad to hear you’re taking advantage of our subscription program — saving while staying consistent with your wellness goals is always a win! And yes, we totally get that sometimes a flavor switch keeps things exciting — feel free to change it up anytime!
After my trial I decided to keep it and…
After my trial I decided to keep it and keep going with it. Im so happy i did, it helped a lot with weight and hair.
Date of experience: April 24, 2025
Reply from SkinnyFit
Thank you so much for sharing your experience, Daniela! 💚 We’re thrilled to hear that you decided to continue after your trial — and even happier to know it’s been helping with both your weight and hair goals!
It’s always such a joy to hear when our products are making a real difference. Your feedback truly means a lot to us and keeps our team inspired every day.
Thanks again for trusting us on your wellness journey — we’re cheering you on every step of the way!
I love my Skinnyfit!
I love my Skinnyfit!! The products they make changed my life, and I'm beeing 100% seriuos. I was super unhealthy, overweight, tired, and just unhappy. I'm finally feeling like my old self again when I was hapy and in my 20s, I feel incredible. I lost a ton
of weight which I really neeed to do, I'm not. tired during my days and I don't look as old, I can't explain it but i think it's because my skin looks brighter. Very very happy, and that's proably an understatement.
Date of experience: June 12, 2025
Reply from SkinnyFit
Thank you so much for your beautiful review, Pearl! 💚 We’re beyond thrilled to hear how SkinnyFit has made such a powerful impact on your life. Your story is truly inspiring — from feeling tired and unhappy to rediscovering your vibrant, confident self — we’re honored to have played a part in that journey.
Hearing that you're feeling incredible again, full of energy, and loving the changes in your skin and overall health is exactly why we do what we do. Your kind words mean the world to our team!
Thank you for sharing your experience — and for trusting us to be a part of your wellness journey. 💪✨
Skinny Fit Don't do it they charged me 150.00 and…
Don't do it they charged me 150.00 and sent products I did not order. Offered me a 50 percent discount on the products I never ordered. This is bad business . GLP 1 and Gummies for a total of 149.99. This is such a scam. Better companies out there. Here is the thing I don't write many negative reviews but this deserves one. Not to mention most comments are turned off on FB. I was trying the trial which I've read so many responses where they were charged over and over. This is not ok and needs to be addressed. The more I research the more I see of the very negative reviews. RUN away.
Date of experience: June 29, 2025
Reply from SkinnyFit
Hi Rachel. We’re truly sorry to hear about your experience — we completely understand your frustration, especially if you received products you didn’t intend to order and were charged unexpectedly. That’s definitely not the experience we want for our customers, and we appreciate you bringing this to our attention.
Your feedback is being taken seriously, and we want to make things right. Please send us your contact information privately through Trustpilot so we can look into your account, address the charges, and resolve this for you as quickly as possible.
We’re also continuously working to improve transparency and communication to ensure this kind of issue doesn’t happen again. Thank you again for speaking up — and we’re genuinely sorry for the inconvenience this has caused.
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The customer service agent I spoke to…
The customer service agent I spoke to was really nice and sweet, I appreciated her help and she really guided me to the right product. Liking it a lot so far!
Date of experience: May 22, 2025
Reply from SkinnyFit
Thank you so much for your kind words, Cora! 💛 We’re absolutely thrilled to hear that you had such a positive experience with our customer service team — it means the world to us that you felt supported and guided to the right product. We're so glad you're enjoying it so far!
If you don’t mind, could you please share your order information here on Trustpilot (privately if preferred)? We’d love to make sure the representative who helped you gets the kudos they truly deserve!
Thanks again for sharing your experience — we’re always here for you!
Avoid
This product caused me to have terrible gerd, which I had never had prior to taking it. Horrible customer service, scammed into charges I didn't consent to. AVOID!
Date of experience: June 28, 2025
Reply from SkinnyFit
Hi Jeannine. We’re truly sorry to hear about your experience — both with the product and the service you received. Your feedback is deeply concerning, and we understand how upsetting this must have been, especially if you experienced discomfort after taking the product. Please know that your well-being and satisfaction matter greatly to us.
We’d love the opportunity to make this right. Kindly share your contact information privately via Trustpilot, so we can locate your account and personally assist you with your concerns, including the charges you mentioned.
Thank you for bringing this to our attention — and again, we’re truly sorry for the inconvenience you’ve experienced.
So far so good
So far so good, only down 6 pounds so far but I hope there is more to come.
Date of experience: May 19, 2025
Reply from SkinnyFit
Thank you so much for your review, Martha! 💚 We're so happy to hear you're seeing progress — 6 pounds down is a great start! 🎉 Every step forward counts, and we’re excited to be part of your journey. We’re cheering you on and can’t wait to see more great results coming your way. Keep it up — you’ve got this! 💪✨
I wasn't going to write a review but I…
I wasn't going to write a review but I dont want to keep this to myself, I have seen really great results with their products, and I feel its my duty to let other woman know who might be going through the same things as me. As I got older losing weight became
such a challenge. I literally tried everyting, including paying wayyy to much money for things that didn't work. I FINALLY saw some weight loss last month and I know it's beecause of this, it's the only thing I cahgned in my routine. I take the collagen, glp,
and then sometimes the skinny gumies and burn product but the collagen and glp ones ahve been my favorite. I also have new energy I never really had (I used to be constantly tired), so now I do some light exercise and eat healthier too. I really feel amazing
my family has noticed not only the change in my mood but in the way I look too. For the first time in a long time im not embarassed in a bathing suit. For any one who is skeptikal, I would say give it a try, they let you return it if you dont like it so you ahve
nothing to lose, and for me, all I lost was weight!!
Date of experience: May 29, 2025
Reply from SkinnyFit
Thank you so much for sharing your story, Virginia — we’re truly touched! 💛 Your honesty and willingness to speak up to help other women is incredibly inspiring.
We’re beyond happy to hear that you’ve finally found something that works for you and that our products — especially the collagen and GLP — have made such a positive impact on your energy, mood, and confidence. That’s exactly what we hope for. 🌟
Hearing that you're feeling amazing, exercising more, and even rocking a bathing suit with confidence again — that’s everything! Thank you for letting us be a part of your journey. You’ve not only made our day, but you’ve likely encouraged someone else to start theirs. 💪✨
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There is no phone # to call them
Edit: they responded to my review and asked for my contact info or for me to contact them yet there is no way to contact them and I can’t leave my email and I’m not leaving a phone number.
There is no phone # to call them. I returned a "try before you buy" order and 2 weeks after they received it back 9according to tracking #) it still shows to be "pending return". I was charged for a purchase I never got. Then 2 weeks later they, charged me again for a purchase that I don't know if they were going to ship or what but I was able to stop that one, but I'm not able to get my money back for the first charge cause there is no one to contact them.
Date of experience: June 26, 2025
Reply from SkinnyFit
Hi Stacie, we're truly sorry for the frustration you've experienced — we completely understand how upsetting it must be to deal with a return that hasn't been updated and charges that feel unresolved, especially when you're unsure how to reach us.
Please know this is not the experience we want for any of our customers, and we’d really like the chance to make this right for you.
If you’re comfortable, kindly update your Trustpilot review with your contact information, or reach out to us directly so we can locate your order and assist you right away. We want to ensure your return is properly processed and your concerns fully addressed.
Thank you for your patience — we’re here to help. 💛
Buyer Beware!
K. Dixon
The Try Before You Buy is a Scam. You're charged $5,95 as advertised, then they charge you $49.95 later the same day. They don't aswer the phone, voice-mail or email. You're automatically signed up for autoship even when you select the One Time Purchase option. Tthey don't honor their published cancellation policies. I had to cancel my cancel my card and get a new number to keep from being charged.
Contact bank/ credit card.
Date of experience: June 25, 2025
Reply from SkinnyFit
Hi Kelly, we’re truly sorry to hear about your experience and completely understand your frustration. This is not the kind of situation we want anyone to go through, and we sincerely apologize for the confusion and difficulty you’ve encountered.
We’d really appreciate the opportunity to make things right. If you’re willing, please update your Trustpilot review with your contact information, or reach out to us directly so we can locate your order and resolve this for you as soon as possible.
Your feedback is extremely important to us, and we’re actively working to improve clarity around our trial program and ensure every customer feels supported and heard. 💛
Thank you again for bringing this to our attention — we're ready to help.
PMS gummies helped me during menopause
PMS gummies helped me during menopause, it really helped me with the hot flashes and night sweats I was having plus I feel that it's more natural to put in my body compared to some other stuff I could take.
Date of experience: May 09, 2025
Reply from SkinnyFit
Thank you so much for your wonderful review, Amora! 💛 We're so happy to hear that the PMS Gummies have helped you during menopause — especially with those tough hot flashes and night sweats.
It means a lot to know you're finding comfort in something that feels more natural and supportive for your body. We’re honored to be part of your wellness journey and so grateful for your trust! ✨🌿
Which I started sooner
Which I started sooner! Enjoying the skinny gummies and their new firm product for cellulite.
Date of experience: April 05, 2025
Reply from SkinnyFit
Thank you so much for your lovely review, Miriam! 💛 We're so happy to hear you're enjoying the Skinny Gummies and the new Firm product! Hearing you say "wish I started sooner" absolutely made our day. 😊 We're excited to be part of your wellness journey — you've got this! 💪✨
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If you put their strawberry watermelon…
If you put their strawberry watermelon flavor or tropical flavor into your smoothie each day you won't regret it, it is sooooooooo good!!! It's still really early to tell results but honestly I already feel better just knowing that I'm diong some anti-aging.
Date of experience: May 15, 2025
Reply from SkinnyFit
Thank you so much for the sweet review, Arabella! 🍓🍉🌴 We’re thrilled to hear you’re loving the strawberry watermelon and tropical flavors in your smoothies — sooooooo good is exactly what we love to hear! 😄
It’s amazing that you’re already feeling better just by taking steps toward your wellness goals. You’re doing something great for yourself, and we’re so happy to be part of that journey! 💛✨
Very poor customer service
First off, I placed an order for the try it for free trial and was charged the full price for the product up front when I was only supped to be charged for shipping.
Then I contacted customer service who told me that it was a pre authorization and it would fall off and the money would go back to me account. It did. But then I reached out for help and the canceling my subscription and they took forever to respond to that. Then I told them that I wanted a rerun label because the product isn’t doing anything and they never sent me one. Then today they charged dor my products when my 21 day mark is not up yet and I did not authorize it and I reached out to them about that and they have still not responded. So due to poor customer service and obviously the product not working, I’d like to return my products and get a full refund please.
Date of experience: June 24, 2025
Reply from SkinnyFit
Hi Tiffany, thank you for sharing your experience — we’re truly sorry for the frustration and inconvenience this has caused. We completely understand how upsetting it must be to deal with unexpected charges, delays in communication, and a product that didn’t meet your expectations.
We want to make this right for you. Please know that your feedback is being taken seriously, and we’re reviewing what happened on our end to ensure this doesn’t happen again.
To assist you further with the return and refund, we kindly ask that you update your Trustpilot review with your contact information, or reach out to us directly so we can locate your order and resolve this as quickly as possible. Your satisfaction matters to us, and we want to turn this around.
Thank you again for your patience — we’re here and ready to help. 💛
Scammers!!! Beware do not buy!!!!
I ordered this product on the try before you buy option and I had selected the one time order. I apparently did not read all the fine details because I did not realize that even though I picked a single purchase that after the 21 day trial period I would be charged the $49.95 for the original purchase then be signed up for auto ship. So I was charged $49.95 on June 13, 2025 then on June 20, 2025 I was charged another $49.95. I have left a phone message for a call back on June 20th and sent two emails. I also called and left a phone message for a call back and sent another email telling them to call me and also I wanted to cancel the order. Here it is June 24 and I have got no phone call back or any responses to my emails!!! The company tricks you into the free trial periods then they sign you up for auto subscriptions then they refuse to cancel the subscriptions!!! I have had to cancel my card just so I know my account won’t be charged again!!!
Date of experience: May 23, 2025
Reply from SkinnyFit
We're truly sorry to hear about your experience and the frustration it’s caused. We understand how upsetting it can be to feel caught off guard by charges and not hear back after reaching out — this is certainly not the experience we want for any of our customers.
We’d really like the opportunity to make things right for you. If you're comfortable, please update your Trustpilot review with your contact information or send us a direct message so we can locate your account and resolve this as quickly as possible.
Your feedback about the trial and subscription process is important, and we’re actively reviewing these concerns to improve clarity and customer experience moving forward.
Thank you again for bringing this to our attention — we’re here and ready to help. 💛
Shoutout to their customer service
Shoutout to their customer service, just wanted to say thank you so much for helping me!!! I know you are busy and doing your best so I appreciate all the time and effort you took with me to make me a happy customer. I am a VERY happy customer!!
Date of experience: June 21, 2025
Reply from SkinnyFit
Thank you so much for your kind words, Alison! 💛 We’re beyond happy to hear that our customer service team was able to make your experience a great one. Your appreciation truly means the world to us — knowing you're a VERY happy customer puts a big smile on our faces! 😊 We're always here if you need anything.
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I want to cancel my order and there’s…
I want to cancel my order and there’s no way to get in touch with the company
Date of experience: June 23, 2025
Reply from SkinnyFit
Hi Colleen! We're so sorry to hear about your experience and truly apologize for the frustration. This isn’t the experience we want for any of our customers. We’d love the chance to make things right and help you with your order cancellation as soon as possible.
Please consider updating your Trustpilot review with your contact information (or reach out to us directly through [support contact if applicable]) so we can locate your order and assist you right away. Your satisfaction is very important to us, and we're here to help. 💛
First I just hve to say that I love…
First I just hve to say that I love their branding, it's so cute and really pretty sitting on my shelves. Outside of that I really like the poroucts I chose, they taste raelly yummy and I have already started seeing some initial results.
Date of experience: May 22, 2025
Reply from SkinnyFit
Thank you so much for the lovely review, Sofia! 💖 We're so happy to hear you’re enjoying both the look and the taste of our products — we put a lot of care into every detail, so it means a lot to know it's making a difference for you already. Excited for you to keep seeing great results! 💪✨
Can't reach anyone!
I ordered without fully understanding the terms. That's on me. I sent multiple emails to cancel the subscription and get a return label so I could send back. I then called after receiving no response to my emails. I spoke with a gentleman who said he would cancel my subscription and if I paid 50% of the cost I wouldn't have you send the product back. I agreed but within minutes of hanging up decided I really didn't like that option and called back. Now I can't get ahold of anyone. I just want to send back at their cost. That is what their FAQ says regarding the try b4 buy.
I called back again and finally got to talk to someone who said I could cancel and return. And they would send me a return label in my email, BUT they were still gonna charge me the $49.95 subscription fee. NO. That is not right. After arguing with the lady she pretty much hung up on me.
Date of experience: June 21, 2025
Reply from SkinnyFit
Hi Patricia! Thank you for taking the time to share your experience. We're genuinely sorry to hear about the frustration and confusion you've faced — this is absolutely not the level of service we aim to provide.
We completely understand how upsetting it must have been to feel unheard after multiple attempts to resolve your concern. Your feedback is valid, and we sincerely apologize for the lack of timely communication and the inconsistency you encountered with our team. We also want to acknowledge the importance of clearly stated terms, and we're sorry if those weren’t as straightforward as they should have been during your initial order.
Our goal is always to honor our Try Before You Buy policy, and if that wasn't made clear or properly followed through on your return request, we want to make that right. You should never feel like you're being dismissed or left without a solution.
To resolve this as quickly and fairly as possible, we’d appreciate the chance to speak with you directly. Since Trustpilot doesn’t allow us to see your contact information, we kindly ask that you respond to this review with your preferred contact details, or send us a private message through Trustpilot. One of our support team members will prioritize your case to ensure we come to a fair resolution.
We appreciate your patience and hope to turn this experience around.
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