simpsonsolicitors.com Reviews 16

Unreliable,lack of communication, sell at all cost do nothing in return, complaint procedures not followed , paperwork not given , costs not accurate nor fair

Date of experience: July 07, 2025

For transparency, I have already reviewed Simpsons as a 1 star due to how they handled my mum's will and LPA.
Since then, I have been trying to get my will back off them - it was taken over from another solicitor.
Months in to the process, I am still waiting and similar to other peoples' experience on here, I keep having to jump through further hoops - but only when I contact them about where the will is. There is never any communication from them. This has got to the point that I wonder whether they have lost my will, although they have assured me they have not.
In addition to this, I received an email from someone in their document department with whom I had been dealing which was clearly meant for another recipient. The email had details of the other recipient's name, address and request in a clear breach of GDPR.

Date of experience: July 02, 2025

Ali Al-Obaidy did a great job advising us through the will writing process. Polite, friendly, knowledgeable and a wonderful smile. Would recommend Ali and Simpsons highly. Alan and Valerie

Date of experience: June 25, 2025

Completely incompetent company, would never use these again.

Date of experience: June 01, 2025

After having an appointment booked, after 15 mins late we called the office, no reply ! Tried again after a few mins, finally answered its in the diary but they don't know why they didn't come! We were both bombarded with txt messages reminding of the appointment day after day! Our Will had been passed to them.
We will now find a competent solicitor as wouldn't trust this shower with something so important! AVOID!
It's become apparent on fb that we are not the only ones!

Date of experience: May 12, 2025

A fraught and stressful experience getting my documents ( my will and power of attorney) returned after they took over my original solicitors.
This experience included a 50 minute plus wait for someone to answer a call; calls abruptly aborted from their end and no call back; a refusal to return my documents unless I went through various hoops and hurdles.
My documents, after some 2 months of intense interaction with them by phone, a face to face meeting and numerous emails, were finally returned.
These papers in an envelope marked “private and confidential ‘‘ were found on the ground near my postbox by a relative.

Date of experience: March 01, 2025

Absolutely shocking law firm. it's taken 2 years and still counting to get an LPA application sorted for my parents. DO NOT use this firm for any important legal family matters. their solicitors constantly leave the practice leaving you in limbo. there is no communication from any solicitors and they never tell you what is missing from paperwork but surprise surprise they will happily quote you thousands for the privilege of not sending your documents off. if anyone has received bad service then i urge you to complain to their head office complaints at right legal group dot com i went down that route and managed to get compensation

Date of experience: April 15, 2025

Avoid using. Should be reported to law society for how they have dealt with my mothers estate.

Date of experience: March 20, 2025

Terrible company, handling my mothers estate 3 years after her death, property sold and now occupied and they still have not released funds. DO NOT USE THIS COMPANY, never answer their emails use delay tactics and quite frankly incorrect information, saying estate was subject to inheritance tax when under £350000 threshold, this was checked with the tax office. AVOID AVOID AVOID

Date of experience: March 03, 2025

Appalling, appalling and more appalling. Avoid like the plague. Never answer phones, I am currently "number 1" in the queue for the last half hour. This is the third time I have tried to speak to a member of staff. Every time I am told I am number 1, I hang on for over 40 minutes before giving up. I have emailed, sent letters, and my elderly parents are still waiting for their original wills and PoA's to be sent their now solicitor. This has been going on now for over 3 months! Unbelievable.

Date of experience: March 05, 2025

I have been dealing with this company since January 2024 regarding my will and lasting power of attorney documents. The 'service' I have encountered as been appalling throughout, with the highlight being the time they managed to send a copy of my will to a third party. I thought everything was finally completed last July but I received a letter yesterday informing me that I had to sign more documents and send them a cheque (in 2025?!) for £164 in order for them to register the power of attorney documents. I've already paid £800 + VAT for this to be done. I wish I had never dealt with this organisation and had used a local solicitor instead. AVOID!!

Date of experience: February 22, 2025

Had a great experience with Roisin at the Westbury on Trym branch to write our wills. She was polite and explained everything to us clearly and thoroughly (and we were always offered tea!). A smooth process, and she was always available via email/phone if I had any questions. Would highly recommend.

Date of experience: January 05, 2024

No communication, won't take calls, when they do take calls, they hang up when you ask questions. Never call back, make excuses for delays

Date of experience: June 14, 2023

Billie-Anne Samardzija, Solicitor at the Ashby office was professional, approachable and extremely knowledgeable. She dealt with a tricky land issue for me during the sale of my property and kept me fully informed of progress. I would have no hesitation seeking her assistance in the future. Many thanks from Vicky Carr-Rickwood

Date of experience: March 17, 2023

I went in to make an enquiry and they were extremely helpful but didn't provide the legal services that I required. I will definitely use them if I need any of the services that they provide.
I suspect the previous reviewer has got the wrong solicitors as these solicitiors only deal in wills and don't do injury claims.

Date of experience: January 21, 2022