Sfeenergy Reviews 5

SFE lied about conversations we had, lied about terms, and is now trying to collect on cancellation fees that we shouldn't owe. Stay FAR AWAY from this energy company!

Date of experience: June 25, 2025

I had to shut down my business and move out of the facility in June of this year. Despite informing SFE Energy in advance and requesting that my services be terminated, they have continued to charge me every month since. I have called them multiple times but have not received any resolution. To make matters worse, I have just received another invoice from them. I advise others to be cautious when doing business with SFE Energy.

Date of experience: October 09, 2024

I am writing to file a formal complaint against SFE Energy regarding their misrepresentation of service rates and unjustified charges that I have incurred as a customer.

On a day in April 2024, two representatives from SFE Energy visited my home and offered me an electricity rate of 9 cents per kilowatt-hour (kWh), which was lower than the 11 cents per kWh rate I was paying with PPL Electric Utilities at the time. During our discussion, I explicitly asked if there were any additional charges or early termination fees associated with switching to SFE. The representatives assured me that there were no other charges whatsoever, and that there would be no early termination fee.

Based on these assurances, I agreed to switch my electricity supplier to SFE Energy. However, after receiving my bills for the last four months, I discovered the following discrepancies:

Rate Charged: Instead of the promised rate of 9 cents per kWh, SFE has been charging me 9.69 cents per kWh.

Customer Charge: In addition to the increased rate, SFE has imposed a monthly "customer charge" of $29.70, which was never disclosed during my conversation with their sales representatives. This charge has further increased my overall electricity costs, making my total payment higher than what I was paying with PPL.

Early Termination Fee: Upon realizing the discrepancies and the misrepresentation by SFE, I attempted to cancel my service. However, SFE is now charging me an early termination fee, despite their representatives explicitly stating that no such fee would apply.

I have spent two days trying to resolve these issues directly with SFE Energy, but they have refused to reimburse any of the overcharges or waive the early termination fee. This situation has caused me significant financial stress and frustration, as I feel that SFE Energy has engaged in deceptive and unfair business practices.

I wish to give them 0 or negative rating.

Date of experience: August 13, 2024

Bait and switch, they lock you in to a two year rate that is higher than your current rate and then when you try to terminate the service, they charge you excessive termination fees.

Date of experience: July 23, 2024

SFE Energy
A representative will lie and use the combined service and thermal rate and tell you that is your therm rate. PG&E charges me around .60 to.70 Cents per therm then they added on their service fees which ended up being around $2.40 she told me this was my therm rate which was an outright lie. Everybody still has to pay around $1.80 per therm for PG&E services. Plus SFE Energy is going to charge you a monthly service charge of $6.98 Their therm prices are $1.39 so I would be paying $3.19 per therm plus their Monthly service fees.
Hopefully, this will help somebody else remember you have 30 days from the day you sign up to cancel and their call center is hard to reach. If you try to counsel after 30 days they're going to charge you $7.50 per month times 12 months times five years which equals $450 for cancellation fee less if you have the plan longer based upon how many months you've used. This is in the contract that you are signing.
Good luck

Date of experience: February 27, 2024