Sav Reviews 977

Sav.com was a good domain backorder service till one year back with a reliable customer service ready to listen and to understand your needs ... But things have drastically changed since then unfortunately !

Last 9th June 2025 we've been shocked when we noticed Sav.com made a preauthorization of 5200 USD on our PayPal account but we didn't realize what was happening on a first time honestly ...

After a deeper investigation, we discovered they caught a .Biz domain previously backordered by us where the min bid was of $5,200 ... They decided to send this crap domain to auction which will end in few days and we'll surely win it considering noone else will be so crazy to bid.

What's the problem ? THeir backorder policy clearly states users are responsible for payment for their backordered domains ... Problem is a backorder usually equals to just few $x/xx ... In this case, they considered this .Biz domain as a premium one so they established a min fair bid was of $5,200
We got no warning message at the time we placed our backorder so no chance to know this was a premium name in their opinion and no way to make a fair decision about it.
There's no transparency in their backorder structure.

Yes, you can see your backordere domains in the list followed by the min placed bid but if you've dozens of backorders, you've no reason to check them individually considering the standard fee is of just few $xx ...
THey should have added a warning message to notify us about the min requested bid but they didn't.

IT'S IMPOSSIBLE OPENING A TICKET - Their ticket system is out of service since several months.
It's impossible contacting them by email considering all messages get ignored but we've been so lucky to reach an operator in chat who confirmed we're not eligible for a refund basing on their policy ... They didn't care about our reasons regarding the fact we haven't been notified in advance of the min requested amount.
The system accepted our backorder without giving us any notice about the upcoming exhorbitant bill and they'll not refund us.

THis's not the first negative experience we're experiencing with them so get warmed about Sav.com and pay attention when using their services because you're at serious risk to loose money and a PayPal dispute won't usually help you to recover your funds ...

Stay away from SAV.com - There're many other more reliable and more powerful domain backorder services on the market so we'll not repeat the same mistake again though they'll fraudolently steal our money for this time, it seems.

THeir marketing dept isn't realizing that all these negative reviews are strongly impacting the company reputation by resulting in the loss of hundreds of old and new potential customers who'll wisely decide to stay away from them.

Date of experience: June 09, 2025

The following items from your cart were not able to be processed. Your card was not charged for these items. A pending charge may appear on your bank statement but will be removed within a few business days. Please try to add these items to your cart again in a few minutes.

Date of experience: June 11, 2025

The pricing of Sav is fair and reasonable. The support team is competent and outstanding.

The only cons of their service is that their website is still updating, and it is sometimes quite hard to find the settings/documentations you want (like receipts and transfer EPP code entry); however, I still enjoy using Sav as my registrar.

Date of experience: May 30, 2025

why not zero stars ? how come they allow such trash business online ??!! the worst platform ever seen, lags everywhere, stupid design, crazy frustrating experience, it takes you back to windows 2006 experience. such a shame to see this kind of platforms in 2025. i have 17 domains with sav bought since day one, now i'm stuck with this rabish, each time i login it is a nightmare.

Date of experience: May 28, 2025

I was super excited to use SAV for domains until lately. Their ticketing system is down since ages, there is no chat option or call. I sent email on support but no answer. My domain has expired and renewal is not working even when credit card has been charged 4 times. I wonder if they have a team out there or some freelancer is on it?

Date of experience: May 26, 2025

Let me preface this by saying that my experience with SAV.COM has been nothing short of a NIGHTMARE. If there were a zero-star option, or even a negative star option, they would deserve it tenfold. These people are operating a sham of a service, clinging onto your money with the tenacity of a rabid badger, and their "support" team is a black hole of empty promises and robotic responses.

My absolute fury stems from their utterly UNACCEPTABLE practice of renewing domains WITHOUT explicit consent. Let me repeat that, for anyone considering entrusting these cowboys with their valuable domain names: THEY WILL RENEW YOUR DOMAINS AND THEN HOLD YOUR MONEY HOSTAGE!

It happened to me. Several .in domains, which I had absolutely NO intention of renewing through their overpriced platform, were automatically billed. No warning that truly stood out, no clear request for confirmation – just a sneaky, underhanded grab for my hard-earned cash.

And then the real fun began: the utterly Kafkaesque ordeal of trying to get a refund.

I initiated a refund request on April 3rd. Today is May 12th. Let that sink in. OVER A MONTH of being strung along, ignored, and fed the same pathetic, copy-pasted drivel by their so-called "support" team.

My initial attempts to contact them via their "live chat" were a joke. It was like shouting into the void. They would appear sporadically, offer a fleeting, unhelpful sentence, and then vanish into the digital ether, leaving me staring at a closed chat window. The promise of a "few minutes" reply time was a blatant LIE. It was often hours, if they bothered to respond at all.

When I finally managed to get someone's attention (after multiple attempts and escalating frustration), I clearly stated my demand: remove all payment methods from my account and refund the unauthorized renewals. I even explicitly stated my intention to transfer the domains elsewhere, as their pricing was exorbitant compared to other reputable registrars.

What was their brilliant solution? According to "Chris," I should initiate the transfer FIRST, and then maybe, just maybe, they would consider a refund IF the expiration date hadn't been extended. This is utter NONSENSE! Why should I jump through hoops and potentially risk losing the domains in a transfer process while they are holding my money illegally?

Then came the truly infuriating part. When I stated that I couldn't guarantee the transfer would work immediately, and reiterated my need for a refund, "Chris" had the audacity to state that "Unfortunately, the only way to refund the renewal is by deleting the domain."

ARE YOU KIDDING ME?! So, their solution to THEIR mistake of unauthorized renewal is for ME to DELETE my valuable domain names?! This is not just incompetence; it's bordering on malicious. They force you into a corner: either lose your domains or kiss your money goodbye.

Against my better judgment and under duress, I deleted NINE .in domains on April 4th, expecting the refund process to finally commence. Oh, how naive I was.

The audacity! The sheer disrespect for their customers is astounding. They have held my money for over a month for a service I never requested and actively tried to cancel. They forced me to delete my domains based on their ridiculous policy, and still, the refund is nowhere in sight.

To add insult to injury, their policy regarding payment methods is equally atrocious. They do not allow users to remove their payment methods on their own! This is an incredibly shady practice designed to make it easier for them to pull off these unauthorized renewals. I have never encountered such a user-unfriendly and frankly, alarming policy with any other domain registrar or web hosting provider.

At this point, I have absolutely ZERO trust in SAV.COM. Their customer service is a pathetic excuse, their business practices are questionable at best, and their handling of refunds is nothing short of theft by delay.

DO NOT, UNDER ANY CIRCUMSTANCES, USE SAV.COM. Save yourself the headache, the frustration, and the potential loss of your money and your domains. There are countless other reputable registrars out there who value their customers and operate with integrity.

I will be reporting this company to every relevant authority and sharing my horrific experience across all possible platforms. Consider this your SERIOUS WARNING. Stay far, far away from SAV.COM! They are a disaster waiting to happen to your online assets and your wallet. They are not just bad; they are dangerously incompetent and appear to have no intention of rectifying their mistakes. You have been warned.

Date of experience: May 12, 2025

I have a domain that I unlocked via the control panel over a week ago. However, the domain is still showing as locked in WHOIS, meaning I cannot transfer it out. It’s well past the 60-day lock period, so there are no policy restrictions.

I’ve contacted support multiple times, and I keep getting the same copy-pasted response:

"The case has been escalated to our tech/developer team. We apologize for the inconvenience. We will update you as soon as we hear back from them..."

This has been the answer for over a week now — no real progress, no timeline, no clarity.

Let me be clear: I’m not a developer, but unlocking a domain shouldn't require deep backend engineering work. It's a basic function of any registrar — a simple command to update the registry status. Something that should take minutes or hours, not days.

I’ve now filed a complaint with ICANN:

Date of experience: April 08, 2025

This company is fraudulent and gets money and payments for their fraudulent sites. Friende.shop for example

Date of experience: March 28, 2025

I have had problems with listings and slow customer support ever since I listed some domains on SAV.com last year.

I thought they were poor then, but it's recently got much worse.

- Landing sale pages for domains lead to a blank page
- Zero response from their customer support
- Their Zendesk support link leads to a "Page does not exist" page
- I even emailed the CEO directly to ask what on earth was going on with the company, he read my email and chose to ignore it (this alone speaks volumes)

I have now moved my domains to another provider and will never use SAV.com again.

Date of experience: April 09, 2025

Whatever you do DO NOT register domains with these fraudsters.

FRAUD is what's going on with them. Only that.

I registered 2 domains with them three months ago and they still aren't live.

Here's what I know for a fact they don't have a company Telepone listed. They have a Chicago address however I am suspect that it is legitimate much like their services.

I have written many customer service tickets after many failed attempts to correct DNS and Namesevers records.

I knew that they were sketchy after registering the domains and immediately requested to transfer to one of two domain register that I have very large portfolios and have worked with for over a decade.

Why did I register the domains with them? I saw a cheaper price listing pop-up on my device. Cheaper is not better.

I had a chat with them about exchanging my legal counsel information for theirs and they gave me a local police number!!

Yes, very sketchy and not American nor Western Europe. Perhaps some third world country rat hole operatives. Be Careful. In fact just DO NOT USE THEIR SERVICES.

Next week I will contact my bank and request a formal complaint to Visa/PayPal and Mastercard.

This deception is not acceptable. They can run but not hide.

An aside: I have screen captures of the entire experience navigating this HellScape.

Date of experience: February 05, 2025

1-Star Review: Loyalty Means Nothing to Sav—Dishonest & Predatory

After nearly 4 years as a loyal customer with over 60 domains registered through Sav, their shocking lack of professionalism and predatory behavior has finally pushed me to warn others.

My domain expired without a single warning email—no reminders, no grace period notice—just straight to auction. When I contacted support, a representative named Vito outright lied, claiming they couldn’t return the domain to my account (despite it only being a month post-expiration and them owning the platform) Instead, he insisted I either:
Bid in their shady auction
Wait and pay $80+ (for a domain that costs $11/year)

This is extortion, plain and simple. How does a registrar "not have control" over their own system? Why punish long-term customers with fabricated hoops and fees? Worse, their lack of expiration notices feels intentional—just another way to trap users into paying ransom for their own domains.

After 60 domains and 4 years. I’m done. Sav prioritizes scamming customers over retaining them. Run far away —this company is either criminally negligent or outright fraudulent.

Date of experience: March 31, 2025

The domain renewals do not work from the standard (new) interface, I contacted support which promptly advice me to use the legacy interface, as their "V2 cart seems unstable at the moment". While this may happen soon after a lunch, it is unacceptable more than an year after the release. I remember that also the last time (1 year ago or more) I had a similar problem.

PRO: They have very low prices and their customer support is fast enough.

Date of experience: March 31, 2025

This registrar has some of the worst renewal policies I’ve ever encountered. They sent a misleading expiration notice instead of a clear renewal reminder, failed to notify me about a huge price increase, and then charged an old card without warning. No email was sent in advance about the renewal or the payment method being used—only a vague notice on the day of renewal saying the domain is set to expire, looks safe to ignore.

"Your domain name, ***************, has an expiration date of 04-17-2025, 23:59:59.

If you do not renew your domain it will be removed from your account 30 days after the expiration date*. To renew your domain, please login to your Sav.com account, select the domain from with My Domains then click the Renew link."

This feels like a deliberate tactic to catch customers off guard. I manage many domains and have never had such a frustrating experience with a registrar. Avoid them if you value transparency and good customer service.

Date of experience: March 19, 2025

@Peter, has your payment issue already been resolved?
While We have been now waiting almost 3 months to receive payment from Sav for domains that we sold in auctions. Untill now, it seems like this company rippled us off big time, and we won't let it go just like that. You gotta pay what you owe us. Period

Everytime we contact their customer support team, their response is "we are working on the case and notify you when it gets resolved " . The problem is that the issue hasn't been resolved for the last few months.

Is this even a legit company? Stealing user's money for months?

Date of experience: December 30, 2024

They happily take Russian spammers' money and ignore abuse reports.

I've been wondering what was up with all the spam from .sa.com and .za.com domains I've been receiving.
Turns out, all the domains are registered with this company.
I've sent 34 abuse reports to them, but they've been ignored for almost a week while the spam keeps coming.

Date of experience: March 13, 2025

Sav interface is not user friendly and website do have some bugs that need to be fixed. Although domain prices are cheaper. They have launched new domain manager recently but it still has very complicated interface. Domains that I have sold should not be visible in domain manager.

Date of experience: January 02, 2025

I have been a client for over a year. They sold a domain name for me last November. The money was received by PayPal after some problems occurred with banking information. The staff at Sav.com were very helpful whenever I had a question. The website was easy to operate and offered two ways to sell my domains. Overall I was very satisfied with Sav.com and look forward to working with them.

Date of experience: February 24, 2025

UPDATE: SAV SOLD OUR PREMIUM DOMAIN IN AN AUCTION AFTER WE RENEWED.

In 20 years of buying domains we’ve never seen a more unprofessional and shady company. They have an F rating at BBB (Better Business Bureau) and have never answered nor resolved a complaint there. That should tell you everything you need to know!!

We recently encountered a significant issue with the renewal of our PREMIUM domain through Sav. Despite renewing the domain within the allotted time frame and providing proof of the bank charge, told to be patient for it to complete the renewal by SAV support, the domain has been placed in an auction instead of being renewed! The payment was deducted we repeatedly contacted SAV to resolve the issue which was on Savs site.

Our attorneys contact them to resolve it and get never responded. They don’t care about customers have an Ai bot chat support (Intercom) make up stories and sell your domain out from under you. They closed the ticket support page.

Read the reviews here, tld-list, BBB, Reddit, X and see how many people have been burned. If this happens to you contact ICANN and make reviews and reports. Maybe it can help others not make the mistake of doing business with them.
Big domain traders have stated they are leaving SAV with 1,000- 1,200 domain names stated on X and Reddit.

Spaceship has real human support, better pricing and care about their customers. We moved all domains there and will never ever work with SAV again.

Date of experience: February 18, 2025

Yikes. I have used Sav for a year now, and it has been one problem after another. Poor review after poor review but I ignored them all. Why? Their low prices attracted me. However, after 1 year I regret chasing a few bucks. Initial signup problems, transfer out problems, NS not resolving problems, WHOIS verification emails not being delivered resulting in names being held, and the list goes on. I use 6 other registrars and none have these problems. I know you're thinking; "but I can save a bit on fees". Don't be like me. In hindsight it wasn't worth it. Sav will simply frustrate you at every turn. Just move along.

Date of experience: February 21, 2025

In 2022, I purchased a domain name from SAV.com for a friend's acquaintance, costing over 1,102 USD. This amount is significant in Vietnam, representing approximately 10 months of wages. Despite advising against such an expensive purchase, my friend proceeded with it.

prnt_sc/kv7OyFMWOG2V

The domain was set to expire on December 31, 2023. Unlike standard practice, I received no renewal notification email from SAV.com. Surprisingly, even after the expiration date, the website remained accessible, which prevented me from realizing the domain had expired.
On February 1, 2025, the website suddenly became inaccessible. Upon checking, I found the domain had expired but could still log in to renew it. I completed the renewal process successfully:

prnt_sc/ubkriwj2is7m

However, by February 11, 2025, the website was again inaccessible. I discovered the DNS had reverted to default settings (I use Cloudflare), and I could no longer manage the domain. After contacting SAV.com's support via ticket, they informed me that the domain had been successfully auctioned to another buyer:

prnt_sc/8Ahiekfb7bjt

During a live chat, SAV.com revealed their policy: expired domains remain accessible for 30 days, during which they conduct auctions. After this period, they sell the domain to other parties without proper notification to the original owner.
Key issues with SAV.com's practices:

They do not send domain expiration reminder emails
Websites remain accessible after domain expiration, masking the expired status

They auction domains after 30 days without clearly informing the original owner
Their practices appear designed to seize and resell valuable domains

Warning: Based on this experience, I strongly advise against using SAV.com for domain registration to avoid similar issues.

Date of experience: February 01, 2025