Verified
My order arrived in a timely manner, Well packaged. My stylist installed the hair per my choice. It's been 1 1/2 weeks since my appt. unfortunately even w/proper care several of the curl patter... See more
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Review summary
Based on reviews, created with AI
See what reviewers are saying
Verified
Took part in the BOGO sales with 3 packs of crochet braids with French curl ends (3 additional free) and 3 packs of freetress French curl crochet hair (3 free). Very happy, affordable full looks for l... See more
Verified
Received the hair in a timely fashion and it was as advertised will definitely be getting hair from them again I only received bundles and frontal pieces. I have not yet to order yet, but I think that... See more
Company replied
Verified
I had an excellent experience and I talked , to representative over the phone who assured me that my wigs was on the way I love Sam's Beauty because they have gray hair products, we need gray hair Yak... See more
Company details
- #11 of 21 best companies in Beauty Supply Store
- #5 of 12 best companies in Hair Extensions Supplier
- #4 of 11 best companies in Wig Shop
Written by the company
SamsBeauty is a hair and beauty department store committed to serving beauty lovers around the world. Our unrelenting dedication is focused on providing the latest and most fashionable hairstyles, a wide range of products, top-notch tools and stylish accessories, all at the most competitive prices. At the heart of our mission is our unwavering commitment to customer satisfaction, represented by SamsBeauty's 'Best Price Guarantee'.
Contact info
1000 E. Business Center Dr., 60056, Mount Prospect, United States
- 847-966-7267
- sales@samsbeauty.com
- www.samsbeauty.com
4.4
Excellent
5K reviews
Replied to 7% of negative reviews
Typically replies within 1 week
Bad Customer Service
I saw a response to my review, writing this to respond, customer service said shipping carrier provided "photographic evidence" , but that is literally not my porch. I stated this many times, even in my review. How can you say there is evidence of delivery when I am stating it is not my porch? I did file a claim with UPS as they instructed, but UPS closed my claim without any communication. The only solution they gave me is to call, but I am hard of hearing and disabled, it is very difficult for me to communicate. I did write another review on BBB, its very frustrating as a disabled person to make me to do everything I can and still offer me ZERO resolution. I am very frustrated and feel discriminated, I tried my best to follow their instructions and communicate, but I was never offered any sort of help at all.
Date of experience: July 03, 2025
Verified
Reply from SamsBeauty
Hi, thank you so much for your purchase! We greatly appreciate your valuable feedback - SamsBeauty
Verified
Reply from SamsBeauty
Thank you for your feedback! - SamsBeauty
Verified
Reply from SamsBeauty
Hello, thank you so much for your purchase! We greatly appreciate your valuable feedback - SamsBeauty
Scammy and No Customer Service
I never received my package, no proper shipping confirmation or anything. Got a blurry UPS picture or somewhere that wasn’t my apartment and couldn’t do anything with them. I contacted the customer service team, no response, for an entire week. Multiple emails!! I spent almost $300 on supplies and nothing.
Date of experience: June 19, 2025
Reply from SamsBeauty
Hello, this package was delivered by the carrier UPS, and they provided photographic evidence to support their delivery. We received your email inquiring about the delivery and our customer support team replied on (06/16/2025) informing you of the steps to contact the carrier for a Lost Package Claim to be initiated for you. If you could kindly, please follow up with the email and carrier, we would greatly appreciate it. Thank you - SamsBeauty
ordered a wig
ordered a wig. Never got package - just label delivered. I can only guess that the label was not properly affixed to the package if it came off so easily during shipping. Company would not assist me with USPS claim to refund my money nor would they. I don't believe that it was even insured as they told me!! Horrible uncaring customer service in my opinion
7/3
Paypal did not refund and my trip with the USPS has still been unsuccessful without the help of Sams!! I cant tell you how much I hate that I have done any business with this company. All this trouble for $39 is so ridiculous!! I NEVER GOT MY ITEM NOR WAS THERE ANY RESOLUTION!! I think a person is at high risk with this company if customer service is ever needed!
Date of experience: April 13, 2025
Reply from SamsBeauty
Hello, we are so sorry for all the inconvenience this has caused. We understand your frustration with the delivery discrepancy, and we want to help resolve this matter quickly. Before we were able to assist regarding the matter PayPal was contacted before we were ever notified which caused us to be unable to offer other possible solutions to your situation as PayPal completed your resolution. Again, we sincerely apologize for all inconveniences. - SamsBeauty
Verified
Reply from SamsBeauty
Hi, thank you so much for your valuable feedback! - SamsBeauty
Verified
I love ❤️ shopping on your website you…
I love ❤️ shopping on your website you have. The best wigs and the prices are very good
Date of experience: May 19, 2025
Reply from SamsBeauty
Hi, thank you so much for your valuable feedback! We're glad to hear you had an amazing experience on our site! - SamsBeauty
Verified
Received my order on time
Received my order on time, and my products were exactly what the website advertised. Will use again.
Date of experience: May 19, 2025
Reply from SamsBeauty
Hello, we're so glad to hear you enjoyed shopping with us! We greatly appreciate it! - SamsBeauty
Verified
The quality of the hair is great.
Date of experience: May 19, 2025
Reply from SamsBeauty
Thank you for the feedback we appreciate it! - SamsBeauty
Verified
I have no hair
I have no hair, Medical treatments destroyed my own hair. I have ordered from Sams beauty for years. I have never had an issue with this lifesavor store of beauty products. Because of this store i have a wig store at home.I keep at least 20 to 25 pieces of lace wigs on my shelf. I cant imagine why you had to ask me this, look at my account and you will see the history. Joyce Williams
Date of experience: May 28, 2025
Reply from SamsBeauty
Thank you so much for your valuable feedback! It means a lot, Thank you for your business and support! - SamsBeauty
Verified
Great experience
Received the hair in a timely fashion and it was as advertised will definitely be getting hair from them again I only received bundles and frontal pieces. I have not yet to order yet, but I think that’s going to be my next order.
Date of experience: September 04, 2024
Reply from SamsBeauty
Hello, thank you so much for your valuable feedback! We're happy to know you enjoy our services! - SamsBeauty
Verified
Right On Point
thanks for the fast delivery for my order. Thanks for having the wig i was looking for since i couldn't find it in the beauty store anymore.
Date of experience: April 17, 2025
Reply from SamsBeauty
Hello, thank you so much for your valuable feedback! We're happy to know you enjoy our services! - SamsBeauty
Verified
The wigs are of great quality
The shipping is always quick. The wig quality is top notch. I always recommend Sam’s Beauty as a go to for hair.
Date of experience: April 17, 2025
Reply from SamsBeauty
Hello, thank you so much for your valuable feedback! We're happy to know you enjoy our services! - SamsBeauty
One star because zero isn’t an option "Scam's Beauty"
I hadn't ordered from Sam’s Beauty since 2024 because they accused me of a chargeback from 2023 — something they never provided proof for. Fast forward to 2025, I decided to place an order again because they had a wig I couldn’t find anywhere else… or so I thought. They canceled both of my recent orders immediately, citing that same "chargeback" from years ago. Thankfully, I looked further and found the exact same wig on eBay from a different seller — problem solved.
Sam’s Beauty clearly doesn’t value loyal customers and chooses to punish people over their own unresolved issues. Shady practices, no transparency, and poor customer service. I’ll never order from them again — and if you’re thinking about it, proceed with caution.
Scam’s Beauty is more like it.
They should honestly be called Scam Beauty instead of Sam’s Beauty.
Over the years, I’ve spent thousands of dollars with this company, regularly ordering wigs for myself and my customers—sometimes almost daily. To suddenly be blacklisted over a single chargeback from 2023, with no real explanation or resolution, is just ridiculous and unprofessional.
They canceled my 2025 orders even though I was ready to shop again. That’s their loss, not mine. I now buy from 10+ other companies that sell the exact same wigs, and I’m even looking into working directly with the manufacturers to avoid middlemen like them altogether.
What’s even more frustrating is that the recent orders they canceled would’ve easily made up for what they claimed they lost. But instead of valuing a loyal, long-time customer, they chose to shut the door.
I won’t be coming back. There are way better businesses out there that actually care about customer loyalty.
Date of experience: May 04, 2025
Reply from SamsBeauty
Hello, we are so sorry to hear you had a bad experience with us. We appreciate you providing this feedback to us as we know that is frustrating. Our Billing department does offer special requirements for certain orders. We also do not accept orders for any accounts that initiated any form of a dispute or chargeback with us. Thank you - SamsBeauty
Verified
I've been shopping with Sam's Beauty…
I've been shopping with Sam's Beauty for a long time. I always come back to them. Love the prices, the sales, even the lives on tiktok.
Date of experience: April 17, 2025
Reply from SamsBeauty
Thank you so much for your valuable feedback! It means a lot, Thank you for your business and support! - SamsBeauty
Verified
Reply from SamsBeauty
Thank you so much for your feedback! We appreciate your support! - SamsBeauty
Verified
Reply from SamsBeauty
We highly appreciate you! Thank you! - SamsBeauty
Verified
Awesome wigs
Date of experience: April 17, 2025
Reply from SamsBeauty
Thanks for your feedback! - SamsBeauty
Verified
Shipping was fast and I got exactly…
Shipping was fast and I got exactly what I needed!
Date of experience: April 17, 2025
Reply from SamsBeauty
We're glad to hear that! Thank you for your business! - SamsBeauty
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