Verified
My bank rental safe deposit box was terminated after more than 40 years with the bank. Sales consultants discussed options over several months ranging from large 400 pound to smaller safes for my nee... See more
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Verified
I realized a few minutes after placing my order that I'd ordered my safe with the wrong lock. I called them and was immediately connected to a human who was able to correct my mistake for me in about... See more
Verified
Simon was informative, responsive and guided us to a solution that should be a positive outcome. We will know more in a couple of months when the safe is delivered and installed.
Verified
As far as the product is concerned it seems to be a nice well-built item, but I ordered a black safe and received a white safe. That being said I'm going to keep it as it blends into my wall color any... See more
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Company details
- #5 of 18 best companies in Security Equipment Store
- #74 of 173 best companies in Furniture Store
- #1 of 2 best companies in Safe and Vault Shop
About Safe & Vault Store.com
Written by the company
SafeandVaultStore.com is the leading online retailer, providing an extensive selection of safes and security solutions tailored to residential and commercial settings, including custom security solutions.
Contact info
101 North University Road, 99206, Spokane Valley, United States
- 800-207-2259
- info@safeandvaultstore.com
- www.safeandvaultstore.com
4.6
Excellent
5K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
Verified
Great, human-powered customer service
I realized a few minutes after placing my order that I'd ordered my safe with the wrong lock. I called them and was immediately connected to a human who was able to correct my mistake for me in about one minute. Thanks so much!
Date of experience: July 01, 2025
Verified
Excellent experience
Knew the safe I wished to purchase. Simon was quick, efficient and the experience was fast and simple to complete!
I HIGHLY recommend the company!
Date of experience: July 01, 2025
Verified
Simon was informative
Simon was informative, responsive and guided us to a solution that should be a positive outcome. We will know more in a couple of months when the safe is delivered and installed.
Date of experience: July 01, 2025
Verified
Great selection and great staff.
The staff is very friendly and knowledgebable. They didn't try to upsale us into something we didn't need. Amber was exceptional to work with.
Date of experience: June 29, 2025
I had a problem with my Vaultek VE10
I had a problem with my Vaultek VE10. The electronic touch pad for access failed and was no fault of Vaultek. Unfortunately, I accidently left a package which leaked a glue substance into the unit. Customer support informed me that unit was not repairable and that I would be receiving a refurbished unit at no cost. This was wonderful news. Thank you Grace and Vaultek Support Team!!
Date of experience: June 23, 2025
Verified
Safe and Safe Deposit Box
My bank rental safe deposit box was terminated after more than 40 years with the bank. Sales consultants discussed options over several months ranging from large 400 pound to smaller safes for my needs -- the pro's and con's. Included in the discussions were various strategies for location and/or concealment.
Date of experience: November 22, 2024
Verified
As far as the product is concerned it…
As far as the product is concerned it seems to be a nice well-built item, but I ordered a black safe and received a white safe. That being said I'm going to keep it as it blends into my wall color anyway.
Date of experience: May 02, 2025
Reply from Safe & Vault Store.com
Thank you for your honest review. We're glad to hear the safe is well-built and ended up blending in with your wall, but we're sorry to hear you received the wrong color. That’s not the experience we aim to deliver, and we appreciate your understanding. If there’s anything we can do to make this right or if you have any questions down the road, please don’t hesitate to reach out.
Verified
Knowledgeable & Responsive
They were available to answer questions completely and promptly.
Date of experience: May 23, 2025
Verified
my door came damaged and with welds not…
my door came damaged and with welds not all the way welded
Date of experience: April 01, 2025
Reply from Safe & Vault Store.com
We’re very sorry to hear your door arrived damaged and that the welds were incomplete. We take product quality and customer satisfaction very seriously. However, we couldn’t find any record of your order or communication in our system regarding this issue.
Please reach out to our team at help@safeandvaultstore.com or call us at 800-207-2259 so we can make this right for you. We’re happy to review your case and find a resolution, whether that’s a replacement, repair, or refund depending on the situation.
We’re committed to resolving this quickly and appreciate the opportunity to assist you.
Verified
Safe exactly as described
Safe exactly as described. Accurate dimensions and specs. Did take more than anticipated to be delivered but delivery was as perfect as can be. Packed well with adequate protection against damage. Box in which safe arrived was on a wood pallet but bottom of cardboard box cut away, so a simple matter to raise box and inspect the safe. Driver offered to take packing materials away. He refused a tip even though took time to bring safe into our garage as requested. Would have wheeled it into house but we were not ready for it.
Date of experience: March 31, 2025
Verified
Everything went as expected
Everything went as expected, smooth and easy until it came to putting the lag bolts in. The socket that was sent with the kit worked great for the hinge side, however when it came to the dead bolt side the shoulder on the socket was to big to fit in the whole. I then had to take a grinder to the socket to shave the shoulder down to get the depth needed to tighten the lag bolts.
Date of experience: May 01, 2025
Quick response time
Quick response time; didn't have the answer immediately available but did offer to make the contact needed to get the answer; friendly
Date of experience: May 14, 2025
Simon provided quick professional…
Simon provided quick professional friendly replies to our questions.
We bought the safe we needed and feel extremely well informed about our purchase. we look forward to the delivery process.
Date of experience: May 09, 2025
Verified
Easy shopping experience
Great availability of excellent products at a good price.
Date of experience: May 03, 2025
Verified
Very clear and easy to use website
Very clear and easy to use website. Easy to read dimensions and options on the vault doors. That's lady on the chat was helpful as well.
Date of experience: April 30, 2025
Verified
Met all expectations.
Date of experience: February 24, 2025
Helped answer compatibility question.
The response from the customer service answered my question and relayed information from the manufacturer about my inquiry.
Date of experience: April 16, 2025
Reply from Safe & Vault Store.com
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and truly understand your frustration.
It looks like your chat message came in before our customer service team was online for the day. We always aim to respond promptly during business hours, but it appears your inquiry came through before we opened, which is why there was a delay.
We’d still love to help with your question — feel free to reach back out via chat, phone, or email and we’ll make it a priority to assist you.
Thanks again for bringing this to our attention.
Verified
The representative.
The representative.
Guided me through the whole process. Product was delivered on time.It was clean and no damage. Thank you
Date of experience: February 20, 2025
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