runtastic GmbH Reviews 131

I haven't been able to log in to my account since 15/07/2024, and password recovery doesn't work. It seems Runtastic has deleted my account without any reason or explanation with all my data since 2012.

It's a disgrace. I've been a loyal premium member since 2012. It used to be a great app when it was independent, but it has gone downhill since Adidas took over. I will never buy any adidas product again.

Date of experience: July 15, 2024

Date of experience: August 16, 2023

Tried it on my iPhone and iPad. Will not work.

Date of experience: June 26, 2022

A shame how this company manage relationship with it's customer.

I bought a libra scale some years ago. Runstatic decided to stop the support of this device form one day to the other . Device paid more than 100€ can only measure my weight, and the only response we receive from what they call customer happiness, is , please read the conditions, this is our right... A shame , stay away from their product, applications and services

Date of experience: May 04, 2021

Weekly multiple Spam mail and newsletters keep coming after signing off. No way to stop it

Date of experience: January 26, 2021

These mother fu**ers charged my PayPal account 6 years after I cancelled my account. No way to dispute, email, or contact them for a refund. PayPal denied my dispute and simple stated I authorized the charge. PayPal is complicit in this fraud.

Date of experience: November 20, 2020

How do you cancel a subscription, I’ve tried on many occasions to cancel my runtastic premium subscription but keep getting the error banner. I’m thinking of going to trading standards to see about my options!!!

Date of experience: October 15, 2020

It's a scam. They "renew" your "premium" membership without notice and then send you threatening demand letters for payment. They don't answer email or offer any way to unsubscribe. I've asked to cancel my "premium" membership three times and they just ignore it. They keep sending demands for payment.

Date of experience: August 08, 2020

Scam, they charge for premium and then they retire the app. Your money is lost and you cant use the app you paid for.

They suggest you buy another from them...

Muppets!

Date of experience: May 19, 2020

I have now received my order from this company and am satisfied. My previous comment about this company scamming people is withdrawn with apology. In hindsight, I over-reacted. Its a stressful time with CV19 and postal delays and I appreciate you must be understaffed right now. Sincerely, Lorraine

Date of experience: April 30, 2020

I used Runtastic for mountain biking, fairly good app. Unfortunately, Adidas purchased the company and without warning they discontinued support for the paid app (which i purchased twice, once for iOS, another for android). Adidas clearly has no product loyalty and runtastic will simply be a waste of your money when they cancel your access to your paid app.

Date of experience: April 17, 2020

I unsubscribed from premium, but was still showing premium status. I can't find any way to change this. I too have been getting the threatening emails and have ended up paying for 3 months with a view to just cutting my losses and leaving now. I noticed that it shows my membership until next year, no doubt the emails will start again. Dodgy.

Date of experience: March 16, 2020

I have made repeated attempts to cancel my premium subscription, however each year they charge me. Have not responded to requests for a refund. Stay away!

Date of experience: February 05, 2020

My mum got charged 20 euros over nothing.
This site is nothing but a scam and so is this app. This is so insane lol.

Date of experience: November 07, 2019

Scam. Careful. It happened to me the same as other people is saying. I don't know how but I have an account and they charged me.

Date of experience: September 30, 2019

Absolute scam.

They’ve made me an account using my email address, I’ve never heard of this thing until yesterday when they told me I had to accept the new terms and conditions. That was the first email I’ve ever received from them.

I requested they delete my account and any data they have of me and they told me how but I need to confirm my email. The link to confirm my email does absolutely nothing, the hyperlink goes no where. So I can’t delete the account I didn’t make.

They obviously just took my email and added to their systems.

Date of experience: August 27, 2019

When the application works it is great and the metrics are terrific. When it doesn't work it's down right ridiculous. I use the app to track road cycling, I have two circuits that I ride regularly. Yesterday on my iPhone, I had a "personal best" of a 1 mile split with a speed of 82.8 miles per hour. Impressive, right? When I signed on the the web site today, my split became 137 miles per hour. This coming from a 60+ year old guy with an artificial hip...

I've used it for 9 cycling session and 3 of them have one mile splits of greater than 50 miles per hour. Obviously a significant error.

Date of experience: July 01, 2019

Hi, Runtastic,
I just wanted to have my money back.
You never answer.
Too bad.

Date of experience: June 12, 2019

This app is very polished. Works very well. It gives you your distance and pace every km. Brilliant. It's also designed to extract loads of personal information and advertise heavily to you. I am deleting my account because of all the people saying they have received unexpected demands for around £50 because of the terms and conditions. No thanks, I don't want to be harassed.

Date of experience: May 19, 2019

The app is good. But the way they treat their customers is unacceptable.

As an example one of the payment reminders they sent.

Last Payment Reminder

******

Dear Mrs F!

Despite several requests that you pay your Runtastic Premium Membership fee, such payment has not been received as of today. This is our final payment reminder for your Runtastic Premium Membership. Could you take a moment to address this ASAP?

Please provide payment details for your Runtastic Premium Membership:

Pay outstanding fee now
If we do not hear from you or receive payment soon, we’ll be forced to think seriously about next steps, as you’re enjoying the Runtastic Premium Membership on the basis of the Terms & Conditions you accepted.

I hope we can resolve this matter without additional steps from our side. Should you have any questions, please be in touch.
*************************************************************************

Just to note, I deactivated the autorenewal from my PayPal account that is why they could not charge me for autorenewal. That was the plan, to renew manually. And I am happy I deactivated the autorenewal. Under no circumstance, I want to use a product which uses such a tone in their e-mails to the customers.

Date of experience: April 02, 2019