ROLEX Reviews 269

Rolex has dropped off, terrible service and watches are imperfect now. Can’t even get a screw replacement to be flush after screw came out and it flew off my hand (multiple times, almost lost it) and after four different visits to an AD. Audemars Piguet is my new go to. Selling my Submariner as we speak.

Date of experience: July 08, 2025

I recently visited Rolex boutique in Tsim Sha Tsui Hong Kong to explore their watches, and unfortunately, the experience was far from the luxury and prestige the brand promises. From the moment we entered, the salesperson’s attitude was condescending, dismissive, and outright rude. They spoke down to us, implying—whether intentionally or not—that we couldn’t afford their products. Ironically, we were fully prepared to make a purchase, but their behavior made it impossible to even consider giving them our business.

What’s worse, while we were browsing, the staff **locked the door behind us**, presumably to prevent us from "stealing" something. This was not only humiliating but also a serious safety concern. A brand like Rolex, which prides itself on exclusivity and customer respect, should never make a client feel like a criminal or trap them inside the store. We had to wait for them to unlock the door just to leave—an absurd and unacceptable practice.

If Rolex truly values its customers, it needs to train its staff to treat potential buyers with basic courtesy and professionalism. A luxury brand is defined not just by its products but by the experience it offers, and this was a complete failure. Until attitudes and policies change, I cannot in good conscience recommend visiting this boutique.

Date of experience: June 19, 2025

Dealt with Elizabeth at Rolex Meadowhall, very professional and helpful.

Date of experience: April 15, 2025

Date of experience: May 25, 2025

My 4 year old Rolex started losing time and stopping. Sent it in fo warranty. Received a call today and they said the case was damaged/dented and was not covered under warranty.. I was unaware of any damage. I told them at my age…nearly 80…how might this happen ?? Bar fight ??
Totally unhappy with quality of watch and assumption that I damaged it. Will repair and sell. No more Rolex for me.

Date of experience: May 01, 2025

They do not receive complaints and inquiries from customers.

Date of experience: May 10, 2025

Hi can you remove me from the "expressed intrest" list please, when i want something i want it yesterday not to wait months for it to finally be accepted like its some massive achievement thats going to cost me 10k plus for the hassle and feel privlaged for the moment!!
I really dont like the way rolex does business!! shocking business plan and going forward i certinaly wont be coming back!
Placed on a low life list of peasant potential buyers to buy such an expensive item that you make me feel like i have the privlage of doing so.
Money can be spent in many more places these days and my terrible experiance with rolex certianly wont be bringing me back to buy from yours, would much rather spend my money with AP, tag, cartier, RM
Shambles of a retailer dont no who the hell u think yous are, 10k waved in your face then placed on a stipidlist!i hate rolex and i hate ya brand all never spend money with yous again

Date of experience: May 10, 2025

**The Worst Review of Rolex Watches: Overpriced, Unverifiable, and Outdone by Counterfeits**

Let’s be real—Rolex is the most overhyped, overpriced, and underwhelming "luxury" watch brand out there. What’s the point of spending $10,000, $20,000, or even $100,000 on a watch when **you can’t even prove it’s real?** Rolex doesn’t provide certificates of authenticity with every watch, and their serial numbers can be faked so easily that even experts get fooled.

The worst part? **The counterfeit market has gotten so good that fake Rolexes often look MORE real than the ones Rolex actually sells.** I’ve seen $500 replicas with better finishing, tighter tolerances, and more accurate dials than some genuine Rolex watches. Meanwhile, Rolex keeps raising prices while delivering the same outdated designs with minimal innovation.

And good luck if you ever need service—Rolex will hold your watch hostage for months and charge you an arm and a leg just to tell you, *"Yep, it’s real (we think)."* Meanwhile, counterfeiters offer better customer service and faster turnaround times.

At this point, buying a real Rolex is just **paying for bragging rights to a lie.** Unless you enjoy burning money for a logo that half the people wearing it don’t even own legitimately, save your cash—or buy a fake that looks just as good (if not better).

I wish I could ge try refund for all my watches I bought

**Final Verdict:** Rolex is a scam wrapped in stainless steel and marketed to suckers.

Date of experience: June 02, 2024

… it would move diners from a table for the type of people who consider it acceptable to walk in and demand it, judging by the way it manages its waiting list.

Since my teens, I perceived Rolex as the most prestigious watch brand, and up until yesterday, would have considered another watch in years to come, but not any more after recently learning some disturbing information:-

(1) As a customer, you have to ingratiate yourself with the manager at the Rolex dealer to supposedly prove your worth to be added to the waiting list.

(2) The waiting list operates on a far from first come, first served basis. If you count yourself lucky to make it onto the waiting list, others can and will be placed higher in the queue regardless of the length of time you have been waiting.

(3) When you are finally informed that the Rolex has arrived, you must be available immediately to pay for and collect it; if not, it will be allocated to the next customer on the waiting list. It is quite an irrelevance how long Rolex has kept you waiting; Rolex will not wait for you.

So, now I hope you will see that beneath the supposedly prestigious name and logo, is a company content to conduct itself in a far from morally acceptable manner.

Date of experience: May 04, 2025

I have paid £700 to Michael Spiers in Exeter for a complete overhaul with a 2 year warranty for my Rolex Yachtmaster. The same problem has re appeared within the warranty period but was not noticed until after the 2 year warranty, and Michael Spiers have refused to put the watch right. Because I complained at their rotten service at the time of collection, Adam Spiers (MD) has also refused to even deal with me at all. The nearest Rolex dealer is 100 miles away. I have complained to the CEO Richard DeLeyser in Rolex, London who doesn't appear to care either. Now I have to contact the overall CEO Jean - Frederic Dufour in their Geneva HQ. Consequently I am suing Michael Spiers. It would seem that as Rolex have such a long waiting list they just don't care. I have bought 4 new Rolex watches in the past for my family but now I would buy anything else instead. Rolex (MS) seem to have no guilt in giving useless, rude and incompetant service.

Date of experience: February 20, 2025

Dorman was very rude. Have never been treated like that at a Rolex store. I didn't even go in. Just went across the street to the other Rolex door and made my purchase.

Date of experience: April 02, 2025

Always have friendly and courteous services at the Rolex Headquarter in NYC. I am a proud owner of one of their oysterquartz. I would visit the service center to have the battery replaced and my watch serviced. Experience have always been good.

Date of experience: January 13, 2025

I honestly have never received such terrible service. I had brought in my vintage 18k yellow gold Rolex to be serviced because it would no longer wind, and asked that they also inspect the bracelet. I had purchased the watch five years prior, and I have worn it around the world without issue. It's a vintage watch that has been extremely worn, it's delicate, it's had a hard life, but that was exactly what I loved about it. It's 56 years old - I was never expecting it to be in "like new" condition. Their suggestion was to replace the bracelet, and I declined the service, stating that I liked that the watch was as close to original as possible.

The watch was sent back to the Beverly Hills location after being serviced, and I was called to come and pick it up. I was also informed that the bracelet was no longer attached to the watch. At some point in the watches history, someone replaced the spring pins with a non-Rolex part, so the technician removed them, and he threw them out. He deemed it unsafe to wear, and he rendered it unwearable by throwing out my property. I spent thousands of dollars on this timepiece.

I was never consulted, I was never informed that this was the policy of Rolex, and I never consented. Needless to say, I had a very heated exchange with Vema, the customer service manager. She began by telling me that I never responded to the email, refusing service to the bracelet, which was a blatant lie. I quickly shut that down by texting her a screen shot of my email response refusing the service.

As our conversation progressed, and Vema continued to defend Rolex's position on the situation in a defensive and argumentative manner, and I grew more agitated and angry. I don't know if she just panicked as the conversation became more heated, but she lied to me once again. She had originally stated that the spring pins that were on the watch were discarded, and then moments later she said that they were actually in the service center in Dallas. When I asked her to send the watch back to Dallas to have the bracelet reattached, she said that the spring pins were gone. It was such a strange exchange, and I couldn't understand why she would flip-flop like that in a matter of seconds.

After I completely exploded on her, she said she would like to look into this further and see what she could do. Thirty minutes later she called, and said that they made an exception, and they reattached the bracelet to the watch. Why did we even have to go down this path to begin with?

When I picked up the watch from the Beverly Hills store, I met with Dustin, the store manager. He too, seemed more concerned defending Rolex's position than trying to calm the situation. The exchange was quite cold and robotic, and as I expressed my frustration with the situation, he actually stopped responding.

I have always loved Rolex, and as I was picking up this one, both my husband and I were each wearing one, (one was even purchased at Gearys'), but the exchanges with Vema and Dustin have soured me. If you are going to purchase one, support a store like the one in the Meat Packing District in Manhattan. They are all friendly and kind. I would recommend never stepping foot in the Beverly Hills location.

Date of experience: February 15, 2025

Bought a Rolex oyster perpetual in stainless steel from watches of Switzerland in Cardiff in 2018 it has been losing time for the last year sometimes 10 minutes a week and Rolex want hundreds of pounds to put it right I would not recommend a Rolex to anyone you would not expect a watch of that price not to keep proper time I’ve had cheap watches years ago and never had a problem with them losing time Rolex are not the quality they make out to be

Date of experience: March 07, 2024

Rolex have decided in there wisdom who to sell their watches to ie so called Footballers, Celebrities or the odd millionaires When the swiss legalised marijuana they even put marijuana leaf work to celebrate this on some of the models what a joke rather than sell to honest hard working people by bringing out a ''waiting list''

Date of experience: December 01, 2024

I absolutely love my Rolex – the craftsmanship, quality, and timeless design are everything I hoped for. It’s truly a watch that stands out and is worth the investment.

However, my experience with the waiting process left me feeling disappointed. Despite registering my interest well in advance, I noticed that people who signed up long after me were called first, simply because they seemed to know the "right" people. It’s frustrating to feel like loyalty and patience aren’t prioritised when allocating such iconic timepieces.

Rolex makes incredible watches, but I hope they revisit and improve the transparency and fairness of their waiting list process to ensure all customers feel equally valued.

Date of experience: January 08, 2025

Date of experience: January 04, 2025

Preston’s Rolex Dealer Wilmslow

How can they hold the Rolex franchise when they treat customers like this ?

Having been a family customer of the Preston’s Bolton store for many years in which we enjoyed a respected and valued relationship , we were extremely disappointed to see the Bolton store close with all the clients supposedly being passed onto the Wilmslow store for future business. Despite conversations with Mr Massey and John Critchlow and assurances that customers from Bolton would be looked after this is sadly not the case. They have acted in a totally unprofessional manner with the Assistant Manager a Mr Abbot today saying “ you have not been offered any watches from us because you had a lot from Bolton” - REALLY !!!! 💩

The Bolton store closed in 2018 and since this date the customer service and conversations have been more than disappointing. For future customers I would strongly think twice in dealing with a business that treats customers in this manner. They do not deserve to hold the luxury franchises they hold and I await feedback from Rolex and Co to obtain their opinion on treating customers fairly and respectfully.

Date of experience: December 16, 2024

Amy G her service at rolex Martin place was well presented and in very calm professional manner and classy experience. 10/10 overall and experience it yourself. Thank you for kick start my journey and looking forward into long journey to come. A bg fan and deep passion for Rolex. Thank you.

Date of experience: February 18, 2024

nice watches

Date of experience: November 06, 2024