I've been enjoying shopping Rocky Mountain for dirt bike parts and accessories. The selection, and vehicle specific part features are a big help. They've got a good selection of brands, fast shipping... See more
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I use Rocky Mountain for all my dirtbike and ATV needs. The rewards program has bought me many needed parts and definitely made buying expensive parts more affordable. Their customer service is seco... See more
I ordered a bib mousse from them according to their fitment chart and the place I took it to to install spent 4 hours trying to install it and then told me it didn't fit and I bought the wrong size. I... See more
Easy site to navigate. Although this is my second try at ordering a seat. The website keeps repopulating the wrong bike, even after I excepted cookies, entered the correct make and model numerous time... See more
Company details
Information provided by various external sources
Over 30,000 positive reviews on Bizratesurveys.com! Get the full picture of our customer satisfaction. We strive to have the best customer service in the industry.
Contact info
1551 American Way, 84651, Payson, Utah, United States
- 800-336-5437
- sales@rockymountainatv.com
- www.rockymountainatvmc.com
4.8
Excellent
4K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
Faulty welding kit, dead on arrival. Delayed response
Ordered a welding kit. It was dead on arrival. Emailed on Friday morning, explaining the situation. Didn't get a proper reply until mid-day on Wednesday, and the reply was basically a request to call the manufacturer.
Thanks for giving me the run around. Would not recommend. Have you noticed that this company doesn't have a way to leave a Google review for the business? Gee I wonder why.
Date of experience: May 24, 2025
Reply from Rocky Mountain ATV/MC
Hello,
Thank you for leaving us a review! We are very sorry to hear about this happening with a product we sell. Typically, when issues like this come up we have to reach out to the manufacturer to see what their policy is with their product and the situation. We do have to follow what their guidelines are, as well. However, I'd love to look more into this for you but I could not pull up an account with the information provided. Could you please email reviews@rockymountainatv.com with your order number? Once we have that, we will be able to assist you further. Also, you are able to leave our company a review on Google. You can look us up on Google and under the reviews tab you can click "write a review". If you have any questions about this, please let me know.
Thank you,
Rocky Mountain ATV/MC
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Bad experience today
Bad experience today , I feel I was hassled about an order I placed , they wanted more info they said . I contacted them and they wanted my payment info again to verify the order , they said the item I ordered was frequently purchased fraudently. I’ve bought several items recently and I get this. I’ll shop elsewhere
Date of experience: April 15, 2025
Reply from Rocky Mountain ATV/MC
Hi there!
We appreciate you leaving us a review. We are very sorry for any inconvenience this may have caused. I wanted to let you know that this is a security policy that we have in place to protect our customers as well as our company. We hope this explanation helps with your first time ordering from us. We appreciate your business and hope you will give us another opportunity to serve you again in the future.
Poor customer service
Poor customer service. Item never arrived and they wouldn’t take any responsibility. We paid overnight shipping had two separate orders and neither arrived. They said they would call and never did. Called a week later and they would cover any of it. No store credit or shipping cost covered. Just washing there hands of any problems. Good luck!
Date of experience: February 14, 2025
Reply from Rocky Mountain ATV/MC
Hello Paul,
Thank you for leaving us a review! We are so sorry to hear that there were some issues with your orders being delivered. I would love to look further into this for you to see what can be done. Unfortunately, I was not able to locate an account with the information provided. Could you please email your order number to reviews@rockymountainatv.com? Once we have that we will be able to assist you further. Thank you!
I had selected the bike I was searching…
I had selected the bike I was searching for parts for and somehow it got changed and the wrong parts showed up and it’s been a living hell dealing with this company. The return policy sucks. It was just a very bad experience. I will definitely never order from this company again And if you decide to order From this company, do your homework read all the fine print cause that’s where they screw you at I do not recommend ordering from them they try and fool you with their low prices, but if something happens, you have to eat the return just like the filter that I ordered that was supposed to be for my bike and the clutch to return. The filter was almost 8 dollars. the total cost for the filter new is 11. Go figure beware people. They don’t care about their customers. They just want the money.
Date of experience: January 24, 2025
Reply from Rocky Mountain ATV/MC
Hello John,
Thank you so much for leaving us a review! We are so sorry to hear about your experience with us. On our website, if a part is searched after entering your machine in the drop down menu, it will disregard the original machine that was selected. However, we understand your frustrations with this and I will send this over to our web team to look into this further. If you have any questions, please feel free to email us and we can help you out further. We appreciate your business!
Very bad experience
Very bad experience. Bought my motorcycle tire.. promised me on time shipping. I can't receive my order. When I called they can't even find my order. When I give them the order number.. they said the order is not created under my name. I have to go create an account with them to go look up my order.. its like going around circles.. bottom line this is the most unpleasant order I ever placed.. I will never buy again.. can't ship on time. And when inquire about your order even though you give them your order number and name they tell you to go create account to look for your order.. most distasteful shopping experience i have with them
Date of experience: January 18, 2025
Reply from Rocky Mountain ATV/MC
Hello Emran,
We appreciate you leaving us a review. We are so sorry to hear about this! When an order is placed, our system automatically saves the order under an account with the name on the order. However, I would love to look more into this for you. Could you please email reviews@rockymountainatv.com with your order number? Thank you and I look forward to speaking with you.
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Fast easy and quick service and always…
Fast easy and quick service and always reliable
Date of experience: August 27, 2024
Got what I needed pretty easy
Got what I needed pretty easy. Ordered the wrong thing at first customer service was great
Date of experience: August 27, 2024
So many great options
So many great options. Quick and easy cash out without having to go find my credit card in my wallet. Was able to scan a barcode for venmo on my phone making it super easy to order.
Date of experience: August 27, 2024
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Good customer service and good prices
Good customer service and good prices! Thanks
Date of experience: August 26, 2024
Easy one stop shopping at great price
Easy one stop shopping at great price. My go to.
Date of experience: August 26, 2024
Always have what I need in stock
Always have what I need in stock. Fast shipping, RMcash with every order!
Date of experience: August 26, 2024
I used my rm cash and bought bitchin…
I used my rm cash and bought bitchin Alpine Star Gloves to complete my neon kit which I love... Dirt cheap... Thanks you guys!!!
Date of experience: August 26, 2024
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Thank you for posting detailed tire…
Thank you for posting detailed tire info which includes actual weights.
Date of experience: August 26, 2024
oem parts finder/had all but one part…
oem parts finder/had all but one part in stock
Date of experience: August 25, 2024
Good stuff at great prices!!
Date of experience: August 25, 2024
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Easy to find everything I need for my…
Easy to find everything I need for my motorcycle/atv
Date of experience: August 25, 2024
These guys stock more and ship faster…
These guys stock more and ship faster than anyone! Best pricing too. These guys are the best!
Date of experience: August 14, 2024
RMATV is my go to for gear
RMATV is my go to for gear. Love using my race cash from fantasy racing is a bonus. Ordering is easy and returns are easy if needed
Date of experience: August 24, 2024
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