Verified
Love the rhinoshield clear shield and it doesnt turn yellow for the past 8 months. However as I work in healthcare, I have been using non alcohol wipes daily and the case start to peel. I wrote in to... See more
Company replied
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Verified
I have ordered from this company and I highly recommend them cause their cases really protect the phone and have a great variety of designs to choose from. My only recommendation is adding more case t... See more
Company replied
Verified
They proactively reached out and sent me a replacement case when they noticed mine wouldn't arrive in time with a certain delivery provider. Great support!!
Company replied
Verified
Got back to me super quick and resolved my issue is the matter of days!! Literally the best customer service out there!!!
Company replied
Company details
- #9 of 29 best companies in Cell Phone Accessory Store
- #12 of 25 best companies in Cell Phone Store
Written by the company
RHINOSHIELD is more than phone protection — it’s impact by design. From lab-tested shock tech to zero-waste materials, we push boundaries to protect what matters: your devices, your ideas, your world. BPA-free, fully recyclable, made to last — every product is built with purpose, shaped by innovation, and driven by a commitment to do better.
Contact info
United States
- support@evolutivelabs.com
- www.rhinoshield.io
4.5
Excellent
1K reviews
Replied to 66% of negative reviews
Typically replies within 48 hours
Verified
Perfect
Perfect! They just sent me a new phone cover after year under waranty
Date of experience: June 28, 2025
Verified
Fast response and very nice attitude to…
Fast response and very nice attitude to replace the damaged case
Date of experience: July 05, 2025
Verified
Acknowledging the shortcoming and…
Acknowledging the shortcoming and always being considerate and providing a solution to the problem raised , though I still believe there might be a design flaw due to the cutout but yes
Date of experience: July 04, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Verified
FPS screen protector resolved super fast!!!
Got back to me super quick and resolved my issue is the matter of days!! Literally the best customer service out there!!!
Date of experience: July 03, 2025
Reply from RHINOSHIELD USA
Hi,
We are happy to hear that we could help with your issue quickly! It's great to know that you had a positive experience with our customer service. Thank you for your feedback.
Best Regards,
Team RHINOSHIELD
Verified
Great customer service
Great customer service, the team answered my questions and understood my needs.
Date of experience: June 25, 2025
Reply from RHINOSHIELD USA
Hi,
We're happy to hear that our team was able to help you out. Thank you for your positive feedback; we appreciate it!
Best Regards,
Team RHINOSHIELD
Verified
Great case and super helpful company.
Date of experience: June 25, 2025
Reply from RHINOSHIELD USA
Hi,
We're so glad you are enjoying the case and that we could be of assistance. Thank you for your feedback!
Best Regards,
Team RHINOSHIELD
Verified
Reply from RHINOSHIELD USA
Hi,
Thank you for the 5 star review!
Best Regards,
Team RHINOSHIELD
Verified
Great Support
They proactively reached out and sent me a replacement case when they noticed mine wouldn't arrive in time with a certain delivery provider. Great support!!
Date of experience: June 22, 2025
Reply from RHINOSHIELD USA
Hi,
We appreciate you sharing your experience! We are so happy to hear that our team was able to provide support in getting your order as soon as possible. Thanks for your feedback.
Best Regards,
Team RHINOSHIELD
Verified
The customer service is very helpful
The customer service is very helpful. The whole system is very seamless. I have been using Rhinoshield for more than 7 years, and it's always been great.
Date of experience: June 29, 2025
Reply from RHINOSHIELD USA
Hi,
We're happy to hear that our customer service was able to help you out. Thank you for your long-term support; it is greatly appreciated!
Best Regards,
Team RHINOSHIELD
Verified
Worth the price
I have ordered from this company and I highly recommend them cause their cases really protect the phone and have a great variety of designs to choose from. My only recommendation is adding more case types for samsung phones instead just the souldsuit.
Date of experience: June 21, 2025
Reply from RHINOSHIELD USA
Hi,
We're happy to hear that our cases have protected your phone and that you appreciate the variety of designs. Thank you for the recommendation! We appreciate your suggestion to include more case types for Samsung phones. We'll definitely consider this as we expand our product line.
Best Regards,
Team RHINOSHIELD
Verified
Very good iPhone cases and customer…
Very good iPhone cases and customer support!
Date of experience: June 27, 2025
Reply from RHINOSHIELD USA
Hi,
We're glad you had a great experience with our cases and support. Thank you for your positive feedback; we appreciate it.
Best Regards,
Team RHINOSHIELD
Verified
clear and concise customer service
i made a mistake while ordering and customer service was able to understand the mistake i descirbed and easily change the shipping address with no follow up questions or any additional steps taken by me
Date of experience: June 18, 2025
Reply from RHINOSHIELD USA
Hi,
We're happy to hear that our customer service team was able to help you with the shipping address change! Thank you for your positive feedback!
Best Regards,
Team RHINOSHIELD
Verified
Best cases ever
Date of experience: June 18, 2025
Reply from RHINOSHIELD USA
Hi,
Thank you for your support and positive review!
Best Regards,
Team RHINOSHIELD
Verified
Good reply, 25 hrs, check subject as never says they replied.
Good reply. Took 1 business day + 1 hr.
Very weird subject line doesn't even say they replied to the issue just:
"Request #xxxxxx: How would you rate the support you received?" - which happens to have the reply in it.
Date of experience: June 14, 2025
Reply from RHINOSHIELD USA
Hi,
Thank you for your feedback and for bringing this to our attention.
After checking your ticket, we can confirm that our customer support team replied to you within about 5 hours. Following that, our system automatically sends a service rating email 24 hours after the ticket is marked as resolved. The reply to your inquiry was included in the earlier email, but it's possible it ended up in your spam or promotions folder.
We appreciate your patience and understanding. If you have any further questions or concerns, please feel free to reach out. We're always happy to help.
Best regards,
Team RHINOSHIELD
Verified
great experience helped me out…
great experience helped me out immediately
Date of experience: June 19, 2025
Reply from RHINOSHIELD USA
Hi,
We're glad you had a great experience, and we could assist you quickly. Thank you for your positive feedback!
Best Regards,
Team RHINOSHIELD
Verified
Reply from RHINOSHIELD USA
Hi,
We're happy to hear that you like our cases! Thank you for your positive feedback; we appreciate it greatly.
Best Regards,
Team RHINOSHIELD
Verified
Worth every penny
Love the rhinoshield clear shield and it doesnt turn yellow for the past 8 months. However as I work in healthcare, I have been using non alcohol wipes daily and the case start to peel. I wrote in to Rhinoshield and they were really understanding. The replacement was done without questions upon submitting the pictures, and it is a really smooth process. From raising the issue to getting it resolved and receiving a replacement all within a week is above my expectations. Thank you Rhinoshield!
Date of experience: June 15, 2025
Reply from RHINOSHIELD USA
Hi,
We're happy to hear that you love the Clear case and its resistance to yellowing. That's one of the features we're proud of! We appreciate you sharing your experience with the peeling issue from using non-alcohol wipes. We're glad our team resolved the issue quickly and smoothly. Thank you for your positive feedback!
Best Regards,
Team RHINOSHIELD
Verified
Reply from RHINOSHIELD USA
Hi,
We're happy to hear that you had a great experience with our products and service. Thank you for your positive feedback!
Best Regards,
Team RHINOSHIELD
Verified
Well the replacement part of my iPhone…
Well the replacement part of my iPhone 15 pro max case is excellent
Date of experience: June 19, 2025
Reply from RHINOSHIELD USA
Hi,
Happy we could help! Thank you for sharing your positive experience with us.
Best Regards,
Team RHINOSHIELD
Verified
A great experience
I am very happy with the experience, they were very attentive and solved the problem very quickly. Thank you very much
Date of experience: June 11, 2025
Reply from RHINOSHIELD USA
Hi,
We're happy to hear that you had a positive experience! We appreciate your feedback and are glad we could resolve the issue quickly and attentively for you.
Best Regards,
Team RHINOSHIELD
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