Residence Supply Reviews 371

My Parsile wall lamp makes me happy every single day. The fabric shade gives the light a soft quality that just feels good. Took a few tries to get it mounted at the right height but worth the effort. Even when it's not lit, it looks like a piece of art on the wall.

Date of experience: June 23, 2025

This is a beautiful chandelier ! We absolutely love it!!! It adds elegance and a modern flair to our bedroom.

Date of experience: May 31, 2025

Other designers I've worked with pushed expensive impractical solutions, but the Residence Supply consultant actually listened to how we live. She suggested practical lighting options that work with our young kids and pets. The functional beauty of her recommendations has transformed how we use our home. Every suggestion took into account both aesthetics and real-life functionality.

Date of experience: June 11, 2025

I've specified Residence Supply fixtures for dozens of projects ranging from ultra-contemporary to historically sensitive renovations. Their range allows me to find perfect solutions regardless of architectural style or client taste. My reputation for finding unique lighting that transforms spaces is largely thanks to their exceptional collections.

Date of experience: June 20, 2025

Really liked that the Lotif pendants are made from recycled materials. The minimal design works great in our eco-friendly apartment renovation. They give off plenty of light for our dining table without being overwhelming. Customer service was helpful when I had questions about the installation height.

Date of experience: June 17, 2025

My rental restrictions meant no hardwired fixtures, but Residence Supply's battery-operated sconces changed everything. They look like permanent installations but required no electrical work or landlord approval. My apartment finally feels like a designed space rather than a temporary living situation.

Date of experience: June 19, 2025

The customer service was great. Shipment was delayed and they provided me with a gift card.

Date of experience: July 02, 2025

My order arrived in what seemed like a ridiculous amount of packaging, until I realized how fragile the items were. Everything was nested in custom foam inserts with reinforced corners. The unpacking instructions were clear and helped prevent any mishaps. Not a scratch on anything despite the cross-country journey.

Date of experience: June 23, 2025

I bought 2 beautiful dimmable fixtures that didn’t dim but blinked on and off. Company lied and offered suggestion but none worked. DO NOT BUY FROM RESIDENCE SUPPLY!! Cheap Chinese fixtures don’t work and customer service non responsive and dishonest. SCAM SCAM SCAM SCAM!!!

Date of experience: July 01, 2025

I ordered a Manara light fixture for a model home last year. The company initially sent the wrong sconces, which delayed installation. By the time the correct sconces arrived, the home was not ready, and when we were finally able to install the fixture, two of the crystal sconces were cracked, and thirteen of the bulbs did not work. We had to spend $250 CAD out of pocket to buy replacement bulbs.

Later, the company sent warm white bulbs instead of the 6000K cool white we ordered. When I contacted them, they refused to replace the incorrect bulbs, stating the order was from last year, despite the delays and additional costs being due to their errors.

Extremely disappointed with the lack of accountability and poor customer service. I would not recommend this company if you expect your order to be correct or supported if issues arise.

Date of experience: June 30, 2025

First shipment didn't arrive after several weeks of being "Out for Delivery." I "found" it in the warehouse, connected with Customer Service, and they never found it. They sent out new ones. When those "arrived", they sat in the warehouse... I contacted CS sooner. Helpful CS person got it delivered. When my electricians arrived, they told me it wasn't compatible with American electrical. CS ignored my first three requests to return, then I received several emails saying it could be altered. Not according to my electricians - and I know who I trust. THEN, they told me I couldn't return it because the return rates were only effective for two weeks from date of order - recall they discovered it missing almost six weeks after the order date. They told me they'd reconsider the two weeks, but I'd have to pay a 50% restocking charge. I wonder how they live with themselves.

Date of experience: April 01, 2025

DO NOT BUY ANYTHING FROM THIS COMPANY. Please for your sake read the reviews.

I placed a $4,200 order. I bought “polished brass” outlets and switches on the website. The items showed up and they are all brushed brass. When selling the items they labeled the products Polished brass, when something is polished, it is shiny and reflective. What I received is a matte brushed finish. This is an INTERIOR DESIGN supply company, and they don’t know how to or simply don’t care about labeling their products the right was.

Anyways, you’d think they’d say oh our bad and take the items back. But they’re intending to stick me with the $4,000 order of items that are not what I paid for. They said all they will do is exchange but the other designs don’t work with our remodel scheme. Residence Supply in so many words says too bad we’re going to keep your money one way or the other.

This is a scam company and I highly recommend that nobody support them as their customer service level gets an F-. They do not care about you, they don’t own their mistakes and all they want is your money.

Date of experience: May 06, 2025

DO NOT order lights from this company!!!!! I ordered three and all three boxes were smooshed when they arrived and one of the lights was crushed to pieces. After two weeks of going back and forth with the company, they have not sent me a replacement and want me to send the crushed light back to Russia before they send me another one even though I purchased 100% damage protection with my order. On top of that, they sent me a return label from a shipping company I’ve never heard of and haven’t given me any information on how to drop it off or have it picked up. NIGHTMARE 😫😫😫😫😫

Date of experience: June 10, 2025

The item I received was damaged and significantly lower quality than advertised. It was cheap plastics and thin aluminum. I paid $260 for a product that was easily $50 from AliExpress. Then the return only offered me $140 back even with the damage claim. All around scam!

Date of experience: June 22, 2025

I did have to call multiple times, but I was eventually helped with the specific switch I needed that wasn't yet listed on their website.

Date of experience: May 14, 2025

Good: Nice quality!
Bad (edited): They offer $20 for leaving a review. I left this one, and clicked on "claim coupon code" which led to "Something went wrong, please try again later." So, no $20 for me I guess. Not going to bother with trying to contact customer service, not worth the headache.

Date of experience: May 31, 2025

Easy to order, fast deliver and the product is fantastic. It met all expectations and matched what was seen online when it was delivered.

Date of experience: May 15, 2025

great light fixture, fit nicely on the exterior steps

Date of experience: June 17, 2025

This is the second Teva light I have ordered and the level of customer service I received is absolutely through the roof excellent. Sadly, upon arrival, it had some cracks in it, but they were so great to accommodate return shipment, and or full refund. It’s hard to find companies that are true to their word, but this company is a company you can trust with quality lights.

Date of experience: May 01, 2025

Horrible customer service. I bought 10 down lights and my building in NYC wouldn’t approve so I asked to exchange for different lighting. They would not accommodate. Boxes not opened. I even offered to pay a restocking fee. Not willing to help in any way. They could care less about customers. Buyer beware.
Yes, it was after return date, but I offered to pay a restocking fee and make an even larger purchase in exchange. Nothing lost for the company but still didn’t care. Stood behind “policy”. Not customer centric at all.

Date of experience: June 12, 2025