Repair it Reuse it Reviews 32

This is the third time I have had my old Delonghi coffee machine serviced by Staffords (the company name) and it has come back working like new every time. This time the machine arrived back only two days after they received it. The leaks have been fixed and it's good for another few years. So much better and cheaper than throwing it away and buying a new one

Date of experience: July 02, 2025

I have had two Tefal Steam Generators repaired and serviced by this amazing company. The easy way to get your item picked up and then delivered back - the excellent repair work they carryout is second to none. I have and will continue sing there praises and would only every use this very trustworthy company. Don't take my word for it - try them for yourselves

Date of experience: May 02, 2025

Hi, I tried to get my old coffee machine repaired with no success then I found this firm.
I posted the machine and was informed it had arrived then when it was being fixed and when completed.
It arrived home with one minor issue which was fixed immediately.
What can you say, a proper customer service.

Date of experience: April 29, 2025

As we say in Scotland: “Ya beauty. It’s a belter!” Our Tefal Steam Generator packed up. It was showing its age— much like its owner. We were about to Rest It In Peace when— the iron in a last burst of steam hissed:

“Try Repairing me “. Eureka. I thought, because of its faithful service over the years I’ll grant it its last request.

So looking at the Orbiturary columns on Google Bereavement I came across this website.

I filled in what needed done. The poor iron’s hose was flaying. The stop start button didn’t work.

Wonders of wonders I got a quote. I said to the iron “I’ve found a surgeon—not on the NHS they are too busy. Model 10000000 would be developed before he/she according to the judges could see you”

His silent cough and flicking blue light touched a nerve. I had to do something. I looked at my savings and decided to go private.

It was then Dr Google pointed me to his trusted surgeon Mr and Mrs Repair It and Resuse it. I filled in the paperwork and waited breathlessly for the quote. I had visions of me an OAP returning to work to pay for his surgery.

You will notice that I use gender liberally. We were never sure if he was a female or male— according to the Judges. But one thing was sure she was sterile. Why? Because no other irons were produced!😎

Anyway back to the story. The price was £51.00. I shouted to my beloved wife: “Ya beauty. It’s a belter. She’s been saved and I’ve seen the light”. Please no hate mail from a certain section of the population

We packed him off and Viola a few weeks later she returned brand new—No ribbon though. So the repairers must think he’s male, according to the Judges’ latest ruling.

The company had even repaired things we hadn’t mentioned.

And now she’s like an old locomotive steamer puffing away happily.

But a sad note. Before we sent him away we had bought a newer refurbished model. She’s quieter but doesn’t have the same charisma as the old yin.

So that we don’t appear to be prejudiced I use the old codger and my wife uses the new beauty. But we’ve decided to keep them apart for reasons of….

What would happen if they evolved and produced another steam generator? Would it cause consternations in the Houses of Parliament? Could it end up in the European Court? Where would we find the money?

So watch this space.

On a more serious note I hope this company doesn’t go out of business. And thank you all who helped the poor laddie or was it lassie. Your work is like an iceberg most of it unseen!

“ Silent gratitude is no use to anyone”😂

Date of experience: May 01, 2025

My steam iron required repair after 8 years hard work. A replacement was incredibly expensive. Repair it Reuse it, fixed mine and returned in perfect condition with new features that were not on the original. In effect I got a much better iron than the original for a fraction of the cost of a new one. Well done.

Date of experience: February 26, 2025

Repair on Blade Machine - Found this company as a top search on Google. Booked in my faulty Beerwulf Blade Machine. Quite surprised how large the building was when I arrived there. Handed over the machine to technician and discussed fault. Gave me the option to wait whilst being repaired. Used the customer waiting area which had free coffee and free Wifi. Less than an hour later, the machine had been repaired. The machine looked brand new. Wouldn't hesitate to use them again. Highly recommended. Superb service and coffee wasn't bad either.

Date of experience: February 10, 2025

All good. Sent my coffee machine on Tuesday and got it back exactly a week after, next Tuesday.
Thank's.

Date of experience: September 03, 2024

Sent Sage Barrista coffee machine in for repair, back within 7 days much cleaner than when it left, dropped in transit by the courier causing a new fault, company collected and repaired again at no extra cost - well informed all the way reasonable cost and good timeframe

I'll certainly use again if anything else needs fixing

Date of experience: September 25, 2024

The best company I’ve ever come across.
They repaired my very expensive steam generator iron (£350) within a day and also replaced other parts that were a little worn. They are very talented, friendly and so professional.
The whole job cost me £51 and I was a very happy customer.
For anyone debating throwing away their small appliances, don’t! They can be repaired cheaply and last another few years.
Thanks for fantastic customer service, you just saved me £300!

Date of experience: July 11, 2024

My TEFAL steam iron was not only repaired but also renewed with replacement of various components, it’s like having a brand new appliance (whose cost is over £200) for little more than £50!
It took 16 days to get it back but it was totally worth, I definitely recommend Repair it Reuse it.

Date of experience: June 27, 2024

Great company my beerwulf blade now works a treat after cooling issues.
They were fast to sort the job and there customer care department girl was amazingly helpful, Libby rose helped me with problems with my courier service, she was polite, symphetic and a credit to the firm.

Date of experience: May 31, 2024

What an amazing service – I can't fault this brilliant company. They fixed my beloved 10-year-old coffee machine and it is works as good as news. I was dreading having to buy a new one when I was sure it could be fixed and luckily for me, I found Repair and Reuse it! It is rare to find a company with such exceptional customer service. Everyone I spoke to was professional polite and extremely knowledgeable. I can't recommend it more highly.

Date of experience: May 01, 2024

Amazing! The engineer who fixed my steamer is brilliant! It is like new. Such a great job. I was convinced it couldn’t be fixed. I have been using it a lot recently and it is going great. Very pleased with Stafford’s and the whole process. Sent it, got it back within hardly a week, very well packaged, good as new. I absolutely recommend them.

Date of experience: March 22, 2024

The repair was completed quickly even though there was need to order additional parts for out coffee machine. The communication was good about what was happening and the machine was returned securely and rather more pristine than when it was sent...
The repaired machine is running faultlessly and reminded us how much it had deteriorated over the years before the repair.

Date of experience: March 21, 2024

After trawling my local outlets of domestic appliances and on line i couldn’t find any one willing to repair small domestic appliances. Then I found Repair it Reuse it.
Our Steam Generator iron had stopped working and for about a fifth of the price of a new replacement iron “Repair it Reuse It “ have not only fixed it, they have replaced parts that were worn and past their best. Very well done.
We did have to wait a while for its return but that was due to parts having to be sourced from Tefal in France.

Date of experience: February 13, 2024

Had an old coffee bean to cup Krups machine. Customer service was brilliant they have replaced 4 different parts and my machine was returned within 1 week. Fantastic job. Thank you. Will be recommending this company.

Date of experience: February 07, 2024

They get three stars for a quick response. The company claims to repair Delonghi coffee machines: thei website/delonghi-coffee-machine-repairs/

But when I enquired about having a very popular Delonghi model (only 4 years old) repaired, I was told they don't repair them.

Staffords - please correct the info on your website, it's misleading.

Date of experience: February 19, 2024

I can’t praise this organisation enough. Not only they repaired the fault I reported, but returned my expensive and much loved, yet very old steam generator as virtually brand new. They had replaced so many parts and completely rebuilt it. They returned it in an amazing condition and works perfect.
Their packaging, communication and staff are all great too!
5 star all along! Thank you so much Team!

Date of experience: February 13, 2024

I made arrangements for the repair of a Blade beer dispenser, I was very impressed with the straightforward process from quotation through to speedy repair and completion, all done within just a few days. Repair It Reuse It provide a high quality service and I now have my item back in good working order avoiding the much higher expense of buying a new machine. Very pleased and highly recommend.

Date of experience: February 06, 2024

We were recommended Repair it/Reuse it (Staffords) by Tefal Customer Services when our steam generator developed a fault. The up-front charge of £51.65 wasn't excessive, considering the replacement cost of the item. So we were delighted to receive it back working better than ever, and for no extra charge. The communication was excellent, and the online booking service was very user friendly.

Date of experience: February 02, 2024