Varda was excellent! Stayed online with me for hours until all my issues were sorted out. even to the finest details. RepairDesk is awesome!
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Varda recently spent a LONG time helping my store get our printer drivers set up so it would print our receipts properly. They went incredibly above and beyond, was patient when I got busy in store an... See more
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Syed helped me with exporting my bookmarks on firefox on my mac. I am very unfamiliar with this process and macs in general. He made it very easy for me to do. Much appreciate the support as the forma... See more
We absolutely love Repair Desk! We love the fact that they are adding new features all the time such as integrating social media (Facebook, GMB, Instagram, Whatsapp) into the program so we wont have... See more
Company details
- Software Company
- Bike Accessories Store
- Business to Business Service
- Cell Phone Store
- Computer and Accessories Store
- Jewelry Buyer
Written by the company
RepairDesk is a modern repair shop management software perfectly suited for automating operations in single-store, multi-store, franchise, and mail-in repair depot businesses. The software is highly customizable to each particular business' workflow, and is designed to serve many industry verticals including cell phone repairs, computer repairs, drone repairs, electronic repairs, watch & jewelry repairs, shoe repairs, small engine repairs, and a whole lot more. Using RepairDesk allows repair store owners to create product/service listings and align different repair modules as they see fit. This gives RepairDesk a truly versatile approach to running your repair business just the way you want it. RepairDesk offers 40+ powerful integrations and modules with popular services such as QuickBooks, Xero, Square, Zapier, and a whole host of others. Available in 30+ languages, it is trusted by more than 2,700 businesses worldwide. Supplementing the experience is a built-in payment processing service that lets customers perform business transactions at great rates with no extra configuration once you sign on for it. Get started with RepairDesk today to seamlessly track repair jobs, manage inventory, order stock & manage your repair store. Save over 1,000 hours a year on critical tasks & run a more profitable business.
Contact info
108 West 13th Street Wilmington, Delaware 19801, 19801, United States
- +1 (302)-207-7373
- hello@repairdesk.co
- www.repairdesk.co
Varda was excellent
Varda was excellent! Stayed online with me for hours until all my issues were sorted out. even to the finest details. RepairDesk is awesome!
Date of experience: July 04, 2025
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good customer service
good customer service. Issues resolved propmtly.
Date of experience: July 04, 2025
Had some troubles there but Anushay was…
Had some troubles there but Anushay was very helpfull
Date of experience: July 02, 2025
i had a great experience with Anushay
i had a great experience with the service provided. the support i received was prompt, courteous, and incredibly helpful. she took the time to understand my needs and offered clear, effective solutions. their willingness to go above and beyond truly made a difference. highly recommend to anyone looking for dependable and friendly assistance!
Date of experience: July 02, 2025
We finally got our PrintNode issue…
We finally got our PrintNode issue resolved!
Date of experience: July 01, 2025
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We have been using the system for 6 years
We have been using the system for several years, and over the course of six years, we experienced an issue only twice. Even then, Anushay was very helpful and handled the problem quickly — it's worth every cent.
The system is constantly being improved, and the user interface is becoming better and more user-friendly. I've read some opinions saying they don't like the new interface — but we really like it. It's much smoother and more transparent.
Date of experience: July 01, 2025
always super helpful and friendly
always super helpful and friendly, would recommend Repairdesk to all repair shops around the world.
Date of experience: July 01, 2025
Very helpful
Very helpful, quick to answer any queries and nothing is too much trouble
Shams and Anushay have been great to deal with and patient throughout the whole process
Date of experience: June 05, 2025
No respect for their customers businesses
It isn't bad software, and the support can sometimes be OK, the problem is they like to completely change the way things work and expect you to read some obscure change log instead of just conducting business. This has happened repeatedly, and they seem to not care that I have to take time away from running my business to get support for something they broke, again. New features can be nice, but give someone the OPTION. Above all, get out of the way and let your customers run their business!
The latest is when you send an invoice via email, if it is past the due date, the link expires, so the customer can no longer pay you. To fix it, you have to change the due date and resend the invoice. So if you send a "due on receipt" on Friday afternoon, they open it and say "OK, I'll pay that Monday", then when they try it tells them the link is expired, and they can't make a payment. How insane is that?
To make matters worse, my account rep told me she could fix this in a couple of days, just give her time. I said OK. The next thing I hear is that they are not going to fix it and don't want to talk to me about it.
They get 2 stars because when they leave it alone and aren't breaking things, it is a pretty good system. Sorry, but I have much better things to do than spend hours of my time every few months trying to get something fixed they broke. Especially when they tell me they will fix it and then turn right around and say they won't.
Date of experience: June 26, 2025
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Always timely and friendly customer…
Always timely and friendly customer service by Anushay!
Date of experience: June 25, 2025
The team are always quick to respond to…
The team are always quick to respond to any queries and very thorough with their understanding of the system. Changes and suggestions are always taken seriously, often with improvements being made within days (not weeks or years!).
Date of experience: June 19, 2025
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Been amazing and patient with helping…
Been amazing and patient with helping me for over 3 days setting up my system. thanks again
Date of experience: June 17, 2025
Great Software; Excellent customer service.
Anushay is a great customer service agent. She was patient and committed to making sure that my problems were solved.
I am so happy to be on board RepairDesk, the software is great for my phone repair business and it has all the features that I have always wanted.
Date of experience: June 17, 2025
SERVICE WAS FAST AND AWESOME
Date of experience: June 16, 2025
Thanks for your help Syed.
Thanks for your help Syed.
Looking forward to having an online meet tomorrow with our acct manager to get the online marketing sorted. Thanks for your time.
Date of experience: June 11, 2025
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Varda was a great help
Varda was a great help. She figure the problem and fixed it very quickly. Recommend Repair Desk
Date of experience: June 11, 2025
fast response
Date of experience: June 11, 2025
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Syed helped me with exporting my…
Syed helped me with exporting my bookmarks on firefox on my mac. I am very unfamiliar with this process and macs in general. He made it very easy for me to do. Much appreciate the support as the formatting of the HD will take a few hours of my day regardless!
Date of experience: June 07, 2025
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