Verified
I ordered 3 of the same style chain because I just couldn’t get the sizing right. Reeds had EXACTLY what I was looking for and I couldn’t be happier with how easy the return process is and how QUICK t... See more
Company replied
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Review summary
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See what reviewers are saying
Verified
From start to finish Reeds is ALWAYS on point!! Customer service is absolutely top notch as well as everything else!! Such thoughtful and genuine employees in the Brandon town center location!! Sarah... See more
Company replied
Verified
The ring is absolutely gorgeous! I purchased it for my husband for our upcoming anniversary as he had mentioned that he wanted to replace his gold ring with a black one at some point. I can’t wait to... See more
Company replied
The level of service at Reeds is fantastic! I dealt with Rhianna, a customer service advisor, who was friendly, efficient, and understands the meaning of real customer service. She handled my ques... See more
Company replied
Company details
- #46 of 137 best companies in Jewelry Store
- #7 of 8 best companies in Diamond Dealer
- #19 of 42 best companies in Jeweler
- #22 of 47 best companies in Watch Store
Information provided by various external sources
Discover Reeds Jewelers online for the best prices on diamonds, engagement rings, wedding bands, charms, watches, gemstone and gold jewelry. Find beautiful gifts for the ones you love or treat yourself at Reeds.com.
Written by the company
Contact info
PO Box 2229, 28402, Wilmington, United States
- 844-733-3740
- orders@reeds.com
- www.reeds.com
4.6
Excellent
18K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
Verified
Services was impeccable
Services was impeccable. Delivered as promised. Recipient loved it! Looked good (larger than I expected). Satisfied.
Date of experience: June 22, 2025
Verified
Fast shipping and quality jewelry at an…
Fast shipping and quality jewelry at an affordable price!
Date of experience: June 22, 2025
Verified
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Verified
My Pandora charms came in quickly and…
My Pandora charms came in quickly and were packed very well! Overall it was a great experience!
Date of experience: June 19, 2025
Reply from Reeds Jewelers
Dear Amanda,
We're happy to hear that your charms arrived quickly and were well-packaged! We appreciate you sharing your great experience with us.
Sincerely,
Samantha
Verified
Reply from Reeds Jewelers
Dear Gabriel,
We greatly appreciate your feedback! We're so happy you enjoyed shopping with us.
Thank you for choosing REEDS!
Sincerely,
Samantha
Verified
Reply from Reeds Jewelers
Dear Emma,
We're happy to hear that you love the necklace and that it arrived quickly! Thank you for your positive feedback; we appreciate it.
Sincerely,
Morgan
Verified
It took no time for me to receive it
It took no time for me to receive it , and it was perfect !!!!
Date of experience: June 21, 2025
Reply from Reeds Jewelers
Dear Stephanie,
We're happy to hear that you received your order quickly and in perfect condition! Thank you for your positive feedback, we look forward to working with you again soon.
Sincerely,
Morgan
Verified
Reply from Reeds Jewelers
Dear Joya,
We're happy to hear that your transaction was smooth and easy. Thank you for sharing your positive experience with us!
Sincerely,
Morgan
Verified
Beautiful chain
Beautiful chain. Quality is amazing for the price. Quick delivery.
Date of experience: June 20, 2025
Reply from Reeds Jewelers
Dear Denice,
We're happy to hear that you find our chain beautiful and of great quality for the price. We appreciate your positive feedback on the quick delivery!
Sincerely,
Morgan
Verified
The item arrived in time and was…
The item arrived in time and was packaged beautifully.
Date of experience: June 13, 2025
Reply from Reeds Jewelers
Dear Mary,
We're happy to hear that the item arrived on time and was beautifully packaged. Thank you for your positive feedback; we appreciate it!
Sincerely,
Morgan
Verified
The website is easy to use and I really…
The website is easy to use and I really appreciate the packaging used for all the pandora pieces.
Date of experience: June 19, 2025
Reply from Reeds Jewelers
Dear Tammy,
We're happy to hear that you found our website easy to use. We truly appreciate your positive feedback regarding our Pandora packaging and look forward to working with you again soon.
Sincerely,
Morgan
Verified
Reeds has always been my first choice…
Reeds has always been my first choice for jewelry and watches. Excellent customer service and follow up. Just a great experience all around.
Date of experience: June 19, 2025
Reply from Reeds Jewelers
Dear Joanna,
We're happy to hear that you consider us your first choice for jewelry and watches. It's great to know you had a wonderful experience with our customer service. Thank you for your positive feedback!
Sincerely,
Morgan
Verified
Multiple purchases/customer service/returns
I ordered 3 of the same style chain because I just couldn’t get the sizing right. Reeds had EXACTLY what I was looking for and I couldn’t be happier with how easy the return process is and how QUICK the jewelry shipped to me. I wish the necklaces came in a longer more secure jewelry box instead of an earring case but overall incredible customer service and experience! Will definitely recommend and be back for another timeless piece! Plus the recipient of the gift was over the moon happy and that’s all that matters!
Date of experience: June 12, 2025
Reply from Reeds Jewelers
Dear Brittany,
We're glad you had a positive experience and appreciate your feedback on the jewelry box. It's great to know the return process was easy and the shipping was quick. We're happy the gift recipient loved their gift, and we appreciate you recommending us.
Sincerely,
Morgan
Verified
Very professional and great customer…
Very professional and great customer service.
Date of experience: June 12, 2025
Reply from Reeds Jewelers
Dear Edward,
We're happy to hear that you had a positive experience with our customer service! We appreciate your recognition of our professionalism and look forward to working with you again soon!
Sincerely,
Morgan
Verified
Reply from Reeds Jewelers
Dear Joshua,
We're happy to hear that you find the ring beautiful! Thank you for your positive feedback; it means a lot to us.
Sincerely,
Morgan
Verified
Product did't arrive
Product did't arrive. UPS return do send (or at least is what the tracking shows). Did't get another product so far.
Date of experience: June 19, 2025
Reply from Reeds Jewelers
Elton,
We are so sorry to hear that your package is lost. I see that you are working with Frances to have this resolved. We hope to have this resolved quickly for you.
Will
REEDS Customer Experience
Verified
Always great service
Always great service. Staff listens to concerns and takes time to resolve any issues. Friendly!
Date of experience: June 19, 2025
Reply from Reeds Jewelers
We appreciate you sharing your feedback. It's great to hear that our team provides friendly and attentive service, addressing your concerns effectively.
Sincerely,
Will
REEDS Customer Experience
Verified
Reply from Reeds Jewelers
We are pleased to hear that you were satisfied with the service you received. We appreciate your kind review!
Sincerely,
Will
REEDS Customer Experience
Verified
Great Customer Service
Unfortunately I wasn't able to keep my purchase and had to return it.There was no problem returning my ring and Reeds went out of their way to make it right for me. Will answered my questions promptly and saw to it I received my refund. Thank You!
Date of experience: June 18, 2025
Reply from Reeds Jewelers
We appreciate your feedback and are glad the return process was smooth. We are happy to hear that your questions were answered promptly and that you received your refund. Thank you!
Sincerely,
REEDS Customer Experience
Verified
Birthday girl loved it!
Date of experience: June 18, 2025
Reply from Reeds Jewelers
We are so glad the birthday girl loved it! Thank you for sharing this positive experience with us; we appreciate it.
Sincerely,
Will
REEDS Customer Experience
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