Purchased a VATA K580 not as gamer but for the backlight and costumization options. The build is solid and production quality is high. I'm very happy with it. Unfortunately the keyboard came with one... See more
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I reached out regarding replacement keycaps for a keyboard I had. While they didn't sell them in the store, they gave me options on where to find them if available. Quick and efficient communication... See more
Well, where to start. Customer service is next to none. My expectations have been exceeded ten fold! Without going into detail, I made contact about a concern, my concern was understood my needs... See more
I was already happy with the K556 Pro. Unfortunately I did have the battery die on it. Their customer service was quick to respond to my warranty claim.
Company details
- #8 of 66 best companies in Computer Accessories Store
Information provided by various external sources
Redragon is a PC Gear brand dedicated in mechanical keyboard and mice mainly. We strive to provide high-performance gaming product to global customers. With 20-year manufacturing experience, Redragon innovates in first-class industrial design and quali...
Contact info
United States
- support@redragonshop.com
- www.redragonshop.com
4.9
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
Purchased a VATA K580 not as gamer
Purchased a VATA K580 not as gamer but for the backlight and costumization options. The build is solid and production quality is high. I'm very happy with it. Unfortunately the keyboard came with one defective LED only shining blue. The Redragon support was ready to help and responted prompt. The device was substited with a short delivery time. Perfect.
Date of experience: July 04, 2025
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Great customer service
I was already happy with the K556 Pro. Unfortunately I did have the battery die on it. Their customer service was quick to respond to my warranty claim.
Date of experience: June 20, 2025
Shoutout Jamie
Jamie helped me out and super fast- fixed my question easily. Thanks!
Date of experience: June 25, 2025
fast reply!
Date of experience: July 01, 2025
Great after-sale service
Great after-sale service. Received a brand new exchange product within 2 days. Highly recommended.
Date of experience: June 30, 2025
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Quick and excellent customer service!
I just got a new mouse but it wouldn't connect to the dangle. I messaged customer service and they got back to me right away. After a few questions and a few things to try, they determined I needed a new mouse. They sent it right away. Couldn't be happier with the customer service and I will definitely buy this brand again when I need a new mouse!
Date of experience: June 27, 2025
World class service
Very fast service. They made sure all my questions were answered and issue resolved. World class, I recommend.
Date of experience: June 29, 2025
Customer service response
I reached out regarding replacement keycaps for a keyboard I had. While they didn't sell them in the store, they gave me options on where to find them if available. Quick and efficient communication from Mike. Will be buying from them in the future!
Date of experience: June 28, 2025
Great communication and effort to…
Great communication and effort to resolve issues. I know I can trust these people again to help me with their products.
Date of experience: April 09, 2025
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Great Support
Always fast and great support. My first experience was having issues with a mouse cord, I asked if I could buy a replacement cord and instead they sent me a new mouse with the cord for free. I was in shock to say the least. Their response was always timely and professional..thank you Mike!
Date of experience: June 27, 2025
Verry quick response and verry nice.
Date of experience: June 25, 2025
Quality Products At A Fair Price
My experience with Redragon products has been very positive. Both keyboards and mice. Excellent value for the money.
Date of experience: May 26, 2025
Ordered a K719
Ordered a K719, after several months Ctrl key failed and changing the switch wouldn't fix it.
Sent an email and after sending some proof I got a new item shipped to me.
Date of experience: June 20, 2025
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I ordered a 916 Std 1k off of Amazon
I ordered a 916 Std 1k off of Amazon. Dongle didn't work and had to contact support. Easiest RMA I've ever done. Great support and service from the agent and I love my new mouse. Highly recommend.
Date of experience: June 20, 2025
Customer Service is wonderful!
Got a broken cable for my PSU and they sent a full replacement cable free of charge!
Date of experience: June 25, 2025
They were so helpfull and they…
They were so helpfull and they responded very quickly too
Date of experience: June 22, 2025
Amazing Keyboard
Bought a K618 for FPS gaming and it's amazing!!!! Very low latency, great counter strafing.
Date of experience: June 24, 2025
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100$ keyboard stopped charging after a…
100$ keyboard stopped charging after a couple months. Reached out - they gave me a few things to try. Didn’t fix it, they sent me a new one. Great response time and solution. Great company
Date of experience: June 24, 2025
Awesome support and the keyboard was…
Awesome support and the keyboard was amazing!
Date of experience: June 23, 2025
Customer service/Price/Value
One of the installers for my mouse wouldn't download from the site. Put in a request ticket to get it, and Mike was able to get it to me ASAP. Very professional and quick service. Additionally, the products are well priced and quality. I've got my mouse, keyboard and sound bar from them and have been nothing but satisfied.
Date of experience: June 23, 2025
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