Completely Satisfied with Red Pocket Mobile. Customer service is excellent and the mobile service Red Pocket Mobile provides. Thank you very much for your hard work. More than likely, I will be a for... See more
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HORRIBLE SERVICE. Tried to set up a new first time account, lost my Password they say I signed up for One Click Sign In (I DID NOT) so I have to sign in/surrender my Google or Apple... See more
Company replied
This mobile retailer offers plans that are hard to rival for their price. Their customer service used to be a bit spotty but they have been getting better the longer they are around.
Company replied
After getting cut off due to my union's funds office not getting my pension check into my bank on the first, I spent 5 days trying to get my phone service turned back on. Marie spent over an hour work... See more
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Company details
Written by the company
At RedPocket, we know you want a wireless carrier that gives you control, not complications. You need unmatched coverage, predictable pricing, and real customer support—without the usual headaches. Big carriers raise your rates and lock you into long contracts. Discount carriers force you to compromise on coverage or switch phones. You shouldn’t have to choose between affordability and quality. Here’s how RedPocket is different: - Nationwide 5G on Any Major Network – Choose from any major 5G network and switch anytime. - Lock-In Low™️ Pricing – No price hikes, no fake promos. Your rate stays the same. - 2-Minute Care™️ – Real human support in two minutes or less, in six languages. No contracts, no surprises—just the coverage, price, and service you deserve. Switch to RedPocket today and experience Your New Ultimate Cell Carrier
Contact info
2060-D Avenida De Los Arboles, 91362, Thousand Oaks, United States
- 1-712-775-8777
- support@redpocket.com
- www.redpocket.com
4.4
Excellent
4K reviews
Replied to 54% of negative reviews
Typically replies within 1 week
Completely Satisfied with Red Pocket…
Completely Satisfied with Red Pocket Mobile. Customer service is excellent and the mobile service Red Pocket Mobile provides. Thank you very much for your hard work. More than likely, I will be a forever customer.
Chris D.
Date of experience: July 01, 2025
I made a mess and he fixed it
I made a mess and he fixed it! He’s awesome!!!
Date of experience: July 05, 2025
CS Shanti is the best CS you have
CS Shanti is the best CS you have. She's so helpful. She's very nice
Date of experience: July 04, 2025
I have a hard time giving this company 3 stars…
I have a hard time giving this company 3 stars, but 2 stars seemed a bit harsh, but after spending 2 hours with customer support with them, there is no way I am going to give them a free 1/2 star, so they go down to 2 stars.
Here's the big picture: Our family has 5 RedPocket plans and we've used this company for a number of years. It's hard to say for sure, but probably 3-5 years. Basically, as far as cell service, it's just about the best bang for the buck you'll find--IF it is working.
Jump forward to today. This experience is typical of RedPocket service. I was trying to call my wife today when she was away from the house and I kept getting a complete stranger rather than my wife. It was causing a fair amount of distress because not only could I not reach her, the people who answered the phone would not talk to me, but rather just said to quite calling them--just the thing someone who stole a cellphone might say. My wife arrived home and said her phone number rang and had been in her pocket the whole time. So I contacted support, and after 2 hours of them making changes, they said that they thought it was fixed, but by that point, all of my wife's minutes (it's a pre-paid monthly plan) were used up. This is RED POCKET's problem, I put 2 hours of my own time into helping them troubleshoot it, and when they run our minutes down, want us to PAY FOR MORE MINUTES so that they can continue trouble shooting. Their only alternative offered was to wait until the plan renews at the end of the month to get more minutes.
This just seems like a pretty penny ante way for a business to operate. But this is typical of how the customer service has been with Red Pocket over the years. When it works, it seems to work adequately for our needs. We don't use our cell phones much at all, but like to have them for those emergency or semi-emergency situations. But at this point, I'm tempted to move back to T-Mobile. They are quite a bit more for a bare bones cell plan, but their service and their website account management is top notch. On Red Pocket, there is not even any way to see your call detail records. And they do exist--but in order to get them, you have to go through a multi-day process to request specific ranges of dates/times and wait for them to send them. Really bush league if you ask me.
So there you go, now you know.
Date of experience: July 04, 2025
Ronald was way beyone from the service…
Ronald was way beyone from the service I was expecting.
Date of experience: July 03, 2025
RedPocket has one of the best customer…
RedPocket has one of the best customer service team. They will fix the issue without a doubt.
Date of experience: July 03, 2025
May use AI-assist with repliesRead more
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HORRIBLE SERVICE.
HORRIBLE SERVICE.
Tried to set up a new first time account, lost my Password they say I signed up for One Click Sign In (I DID NOT) so I have to sign in/surrender my Google or Apple account info.
I have Legal Rights and I choose to exercise them, will not compromise my accounts.
All their site had to do was PROVIDE AN EMAIL OR TEXT LINK TO RESET MY PASSWORD.
They can keep the $10.
I will go with Tracfone instead despite being owned by Big Brother Verizon now, their plans start at $10 Autopay and their phones start at $20 NOT $59 but I actually found a Tracfone phone with 1 year Service for only $49 TOTAL!
FOR REAL!
I also appreciate the Tracfone presence at ALL of my local stores.
ACCESSIBILITY IS ESSENTIAL.
MY EXPERIENCE WITH RED POCKET IS OVER.
Date of experience: July 01, 2025
Reply from RedPocket Mobile
At RedPocket, we strive to make setting up an account as seamless and secure as possible, so your feedback is not taken lightly. One Click Sign-In should not cause confusion or inconvenience.
We’d appreciate the opportunity to review your account setup and assist you directly. Please reply to our private message so that we can investigate what happened.
A+ cell service provider
Super cheap service, reliable coverage, awesome customer service. I love RedPocket and have been using them for over 5 years.
Date of experience: July 01, 2025
Worked with Leslie to resolve…
Worked with Leslie to resolve activation issues, she is patient and help resolving the issue that the other two CS weren’t able to fix.
Date of experience: July 01, 2025
I found this platform the best platform…
I found this platform the best platform however my phone was completable with eSim but I recommend this to everyone.
Nikka is best representative 5 Stars.
Date of experience: July 01, 2025
Leslie was great
Leslie was great. She actually figured out my issue and was able to get my service back.
Date of experience: July 01, 2025
RESULTS
RESULTS! I consider myself a techy, but not the best, since I haven't touched an actual SIM card or flip phone in years. So having chat while not being able to make calls is a god send, especially having people that can answer it quickly, and professionally! Awesome! Leslie gets 10 stars!!
Date of experience: June 28, 2025
Unable to set up phone
I had some difficulty getting my phone set up and RP CS Stephen was quick in assisting me with my issues. He had me up and running in minutes of my chat!
Date of experience: June 28, 2025
Great customer service ever !!
Great customer service ever !!! After 4 days of poor service finally this agent hamdelwnsnanj
Date of experience: June 27, 2025
Responsive and knowledgeable agent
Responsive and knowledgeable agent was patient and got me through my troubles.
Date of experience: June 27, 2025
Great tech support & fantastic Prices
Great tech support. Great service. A good combination for $10/mo
Date of experience: June 26, 2025
agent ronaldo is highly knowledgeable
agent ronaldo is highly knowledgeable. good communication and he find out the issue which i was working for the past 4 days
Date of experience: June 26, 2025
Reply from RedPocket Mobile
Thank you for sharing your experience with us, Yazzy. We're glad to hear that Ronaldo was able to address the concerns you’d been facing. His knowledge and clear communication make a big difference, and we’ll be sure to pass along your feedback. We're always here if you need anything else.
RedPocket Rocks
This mobile retailer offers plans that are hard to rival for their price. Their customer service used to be a bit spotty but they have been getting better the longer they are around.
Date of experience: June 25, 2025
Reply from RedPocket Mobile
Thank you for the great feedback, Matthew! We're proud to offer plans that deliver strong value, and we're especially glad you've noticed the improvements in our customer service. We're always working to get better, and it means a lot to know it's showing. Thanks for being part of the journey with us!
Reply from RedPocket Mobile
Thank you for the 5-star review, G W. We're glad to hear our team came across as courteous, kind, and knowledgeable — that’s exactly the experience we aim to deliver. We're here if you ever need anything.
Amazing customer service
Amazing customer service, very quick replies. CS Nikka was incredibly helpfull and she was able to help me find the issue and solve when my phone/esim was not working.
Date of experience: June 24, 2025
Reply from RedPocket Mobile
Thank you for sharing your experience, Lily! We’re so glad to hear that Nikka was quick to respond and able to help with your inquiries. We’ll make sure your feedback reaches her — and as always, we’re here if you need anything else.
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