RBC Reviews 1,583

I’m extremely disappointed with @RBC (Royal Bank of Canada) for allowing a serious security breach on my account.

Ten years ago, I added my daughter as an authorized user on my credit card — but never requested a card for her, and no card was ever activated.

Without my consent or knowledge, RBC recently sent a card in her name to my mailbox. That card was stolen, activated by a thief, and used to steal money — before I even knew the card existed.

When I contacted RBC, I was told:
“As long as the main card is active, an authorized user card can be easily activated.”

This is unacceptable. There was no request, no consent, and no proper verification — yet the card was activated and used fraudulently.

Although I was refunded, this incident has seriously broken my trust in RBC.

Please be careful. If you’re an RBC customer, check your account and demand stronger protection.

Date of experience: July 03, 2025

I tried to open up a account online but I was denied due to the app not being able to do identity verification. Come to find out todY that RBC did open a account in my name. No deposit has ever been made into this account No activity at all on the account. That is except the monthly fees! This account is approximately $75 in the hole. RBC is now coming after me for the $75. Seriously? Is RBC this desperate for money that they will do this. I have tried to get this resolved at the branch but I have been told I must submit the $75 to close the account! WTF? RBC declined the account and now they want money. Is this how you treat people? Very very shady. Fix your authentication problems on your app. Not my fault the system couldn't verify me. RBC I will not be paying your fees for a service that hasn't been used. Crazy!

Date of experience: July 04, 2025

I continuously have had the worst experience at the Unity Square RBC. While there have been times where the service has been OK, more often than not it seems like the employees at this branch, lack professionalism , training, and overall customer service. Today I went in to get canadian cash and I asked if they had any Euros available. The teller went to the back and returned shortly and said that they had 500. I was thrilled and said that I would like to take it. we finalized the transaction and I received a receipt that shows I had received 500E paid out in cash. The teller left to get the Euro. When she returned she was with the branch manager and they proceeded to tell me that that Euro was sold to someone else. When I said, I would like to purchase the euro, I thought that this would secure the money and the time that the transaction would take wasn't a factor it perhaps took all of 5 to 10 minutes. But in that time somebody else came in and apparently purchased it all. They weren't apologetic, nor did they suggest I order some euro at that time or try another branch. They simply said that they would refund the purchase. And there was this attitude and air of disregard from my dissatisfaction. There was simply nothing they could do to help me and it was completely out of their control.Additionally, the time stamps on my receipts all occurred at the same time- which is impossible.I asked them to correct the time stamp. But they would not they kept printing out the exact time stamp to the second. How do i receive a receipt saying I purchased euro at 10:49:31 and another one saying it was refunded at 10:49:31? That's inaccurate. I bought the euro, the associate walked to a back office and then walked back to where I was… that takes time. Why is that time not reflected on my receipts? One would expect a bank as large as RBC to have people who would apologize, offer a solution to their mistake, and maintain accuracy (especially in a time were fraud is prevalent). They could've suggested: Let's call another branch and find out if they have euros there ... or let's submit an order for euros and they will be here for you within the next 48 hours ... whatever - a solution- I am just really disappointed- I had a similar experience last year. Same branch manager- and the same bad experience.

Date of experience: July 01, 2025

I can only speak for the RBC Caribbean department, never ever do business with them. I am currently missing over $2000,- for several situations in which the bank “lost” my money or is simply unable to let me know what happened to transactions that simply vanished from my account. The bank is unable to do anything, starting with answering emails and taking 1 step into helping me. This feels like fraud, theft and much more. RBC Saba is already in the picture for fraudulent transactions, I think it moved to Bonaire as well.

Date of experience: July 01, 2025

I would like to express my appreciation for the excellent service provided by the mutual funds representative at RBC Sandeep Kour (Westway and Martingrove Branch). From the moment I walked in, I was treated with professionalism, respect, and genuine care.

Date of experience: June 30, 2025

Insanely bad online customer service. I tried all conceivable options on line, 40 minute wait on phone transfered twice after that..total on phone time 1 hour 30 mins. No resolution.The issue was sending an e transfer within limits ect. Seems they did an upgrade that shut out thousands of customers. They totally did not care nor were they forthright.

Date of experience: June 28, 2025

📝 Lorraine Lepiane
• Positives: Recognized specifically for being friendly, helpful, and kind.
RBC Royal Bank Branch:
309 Hays Boulevard Oakville Ontario

Date of experience: June 10, 2025

What a terrible banking institution! Canada's largest is also it's worst.
They don't give a shit about new customers like they should, acting like they're the red headed step child they don't want.
!!!I'LL BE LEAVING ASAP!!!

Date of experience: June 25, 2025

wort bank i have seen in world. The customer care representative are abusive and the manager is not accessible. They say they do not want customers and if you are not satisfied leave the Brach and chose any other bank. never get it their trap at opening of account they will make false promises which are never accomplished

Date of experience: June 24, 2025

I called RBC to ask what amount of money their ATM could dispense at one time. All I got back was questions. My daily limit exceeds what the ATM limit is, but fees are involved and I need to figure out how many withdrawals I need to get money for an Apartment Down Payment.

Date of experience: June 24, 2025

A Horrific Option for Anyone Facing Financial Hardship

I’ve had a vehicle loan with RBC for 5 years and reached out to them recently to restructure due to financial hardship. Despite years of consistent payments and open communication, they refused to offer any help—no flexibility, no hardship program, no human understanding.

If you’re going through any kind of temporary financial difficulty—look elsewhere. RBC does not support their clients when it matters most. ATB however is excellent

Date of experience: June 22, 2025

Made a e-transfer from my account which went fine, after few hours received a call from rbc fraud department asking questions which has absolutely nothing to do with fraud, instead of asking me if i made the transfer rep was asking me unrelated questions, i advised the rep to ask me related questions to my account and my e-transfer, her feelings got hurt when i said you asking me questions which has nothing to do with the e transfer she was calling me to verify. I asked to speak to a manager which she refused, she hung up the phone and blocked my account. I phoned again after she hung up and spoke to a different agent in fraud department to resolve the issue and complaint about service, he was no help either, he didn’t even tried, now today is Sunday and i am unable to use my account. i have to go to branch tomorrow and stand in line to re activate my account. But most likely i will just close my account which i opened in 1998. I will not be banking with RBC in future. I will be transferring all my rrsps and kids resps to different financial institution. Poor service.

Date of experience: June 17, 2025

My wife and I requested an appointment with an RBC financial asvisor at Bathurst / Cedarcroft branch for 10am on Mon; June 8, 2025 to discuss KYC. Upon arrival at above RBC branch, security officer advised us that a Yulia, who was supposed to meet with us, had a family problem which prevented her from doing so. Instead, we would meet with another financial adviser to discuss KYC, but we would be required to wait 20 minutes to see her. After half-hour, nothing happened. We told security officer that we had no more time to waste by waiting for nothing. While waiting, we saw on one of RBC movie clips the quotation: “Customers are expected to respect RBC staff”. NOTHING showed that “RBC staff are expected to respect customers”. Since June 8, no RBC staff member ever reached out to us to explain or emend above situation. We call this scene: “customer relations” at a “Royal” Bank; LOL.)

Date of experience: June 08, 2025

I had the profound pleasure of speaking with Rep Duc and man, he provided a LEGENDARY customer service experience .. I called in ready to rant and he calmly changed that ... Duc thoroughly explained what was happening and how to resolve it.. in addition, he walked me through some online banking features ...I appreciate you and your awesome customer service skills.

Date of experience: June 16, 2025

Terribale service. I applied for a credit card. The website sents me to the 800 number, 800 number send me to the bank, bank send me to the 800 number.

Date of experience: June 16, 2025

I was trying to get an answer to a question by calling an online service center. It was a basic question that anyone interested in becoming a bank member might have. I was told by the prompt to enter my bank card number and even my credit card number. I said no, I didn't need to for my question. The prompt said,"I can't handle this without a bank card number. Good bye". I was then disconnected. I am a bank member, BUT the message I get is that the bank doesn't want to answer questions for non members. I might as well b e a non member for all the help I can get. RBC is just not interested in gaining new prospective members.

Date of experience: June 16, 2025

Requested a call regarding business banking and RBC customer service after taking all my information said I will get a call back after 38-72 hrs which I didn’t get a call back in a timely manner. In fact I got an email from the relationship business manager at 4:30pm on Friday afternoon when it’s almost the weekend. After I requested for a call back on Tuesday at 12:30pm. They just don’t care.

Date of experience: June 03, 2025

Today I visited RBC at 290 West Mall branch, Etobicoke. I wanted to deposit thousand US dollars to my account. However, RBC customer service told me that one a 100-bill has slight color change and can't take it. I asked if it is fake money or not. They answered no. I told why not accept it, nothing is wrong with that, and actually I took this a100-bill form another RBC. Manger, yelled that I should return to that branch. I did not get it, maybe new policy?. Anyway, feeling disappointed with this service (it is not first time at this branch) I went to different branch. Another branch accepted my money without any problem even I told them that the was a concern from RBC at 290 West Mall. It looks like policies and customer service are different in each branch. My experience with RBC at 290 West Mall was very bad and hopefully someone will explain one day to that manger that if money is not fake or torn, money should be accepted like the other branch did it. Very bad service and low professionalism I felt at this branch: 290 West Mall. Etobicoke

Date of experience: June 11, 2025

I had issues with my RBC business accounts since Jan 25. I moved all my business activities from TD to RBC recently. I have two mortgages with RBC.

I have several business accounts now that are not linked and seem to be impossible to link and consolidate. This is affecting my access to accounts and my daily business activities severely.
Calling RBC general inquiry line has not helped. Filing a complaint through my profile remained unresolved. Also offering me RBC express service at extra costs for issues that were not initiated from my side is not a resolution was interested. One of my accounts was opened in eastern.Canada by mistake while I never lived there and one was in western and it is impossible to connect them. NO BODY is helpful there. As unhappy as I was with TD for mortgage approvals the links between personal and business and transferring money between accounts could not be easier with them.

After six months of communicating and trying to resolve the isssue I have decided to save myself from a heart attack and move to a different bank and never look back at RBC.

Date of experience: June 11, 2025

I needed a new business bank since I was sick and tired of dealing with kindergarten banking at WFCU. RBC was the best recommendation. Canadian banking is stuck in the 80s, but this experience is the worst I ever had:
1. I wanted to pay a supplier invoice, but the money bounced back to my account within 5 minutes, and without any explanation.
2. I was promised a credit card was applied for then I opened my business account. Nope, it wasn't, as I found out 2 weeks later. Calling RBC to apply for one was not possible to hiccups in their 1980s computer system.
3. I wanted to pay bills using e-transfer from my new account, which didn't work because there is a daily limit of 2000 that can't be lifted.
4. I tried to e-transfer funds to my other business account, so I can wire them from there. Not possible because the email address is too long.
5. I then tried to e-transfer funds to my personal account, and from there to my other business account. Not possible because of an error message that tells me which characters are not allowed as comment for e-transfer. Turns out, no character was allowed at all. I had to leave the field empty in order to send 2000 (which was the maximum) to my personal account.

I don't understand why Canadian banking is so under the rock. This is completely crazy.

I need to move on, finding a bank that has arrived in the 21st century.

Date of experience: June 10, 2025