Railbookers Reviews 529

Cyrus was so helpful and went out of his way to provide the information requested. Great service and a pleasure working together!

Date of experience: July 07, 2025

Charlotte answered all our questions and checked multiple dates for our glacier express journey. She worked to get the best price. Thanks

Date of experience: July 04, 2025

Hilary was great to work with- she was friendly, personable and pleasant to speak with. Trips are all booked! 5 star service!
Thank you!
Tami
Travel Becomes You

Date of experience: July 03, 2025

Kelli was absolutely AMAZING! I have not booked a Canadian rail trip before and had no idea where to begin and she brought me through every step of the way! Answered not only all my questions but all my clients questions, made all the adjustments, and offered suggestions along the way. Her follow up was right on and kept me up to speed! I felt very confident booking with Railbookers after my experience with her.

Date of experience: July 03, 2025

Get a travel agent if you want to have someone plan you travel by train in Europe. We started in Naples to Sorrento, then Sicily. The only thing they did right was picking Taormina, Sicily and even that was a fiasco. First, they didn't include transports to and from all of our locations and when I asked why, they said it would be less expensive to catch a taxi than to book a transport service, which is fine, but why did I need to ask? Next they gave us vouchers for the train rides without any explanation that we had to turn them in for tickets or that we would need to transfer trains in Sicily to get to Taormina. We ended up on the west side of the island before we realized that we needed to transfer to get the east (Taormina) side. When we got off we discovered it would take 4-5 hours to get back to Taormina by train due to the schedule. We paid 150 euro for a taxi so we could get to our destination in a little over an hour and Railbookers refused to pay for that mistake. Finally, we decided not to go on the excursion to Mt Etna because I was feeling motion sick from all of the other transports we had been taking and the voucher from the excursion company said we could cancel for a refund within 24 hours and we canceled with over a 48 hour notice. Railbookers refused to issue the refund that they got back from the excursion. What an awful company!

Date of experience: May 03, 2025

I'd like to rate them 10 stars! My contacts at Railbookers are the BEST!

very helpful with offering to go above and beyond to give my clients the best experience. Very patient as i've been new to working with Railbookers. They have answered every question and if they don't know the answer, finding it out and then getting back to me.

I love it when i have a client that i can use Railbookers as their solution. Just the best team Sienna and Christina!

Date of experience: June 27, 2025

This review is specific to Aristotle Vargo. He saved the day by listening, understanding the problem, and finding a solution with patience and expertise every step of the way. I was ready to abort our RB vacation and go back to the USA until Aristotle did the research and gave me useful info that I could rely on. I hope RB’s values Aristotle because he knows his job, seeks answers and responds to clients’ needs.

Date of experience: June 25, 2025

Railbookers has done a great job organizing details of a London/Paris trip for my client. Inevitably, some details needed to be verified and a few things changed, so I reached out to Railbookers multiple times and had the pleasure of dealing with Ana Knupp. She was fabulous! She was so knowledgeable, and if she doesn't know the answer, she will go to great lengths to find it for you. She promptly follows up to any inquiries and has been so helpful. I really can't express what a pleasure it was to deal with her. She really goes above and beyond for me and my clients , and she deserves to recognized for her exceptional service.

Date of experience: June 15, 2025

Kelli Lundquest has an infectious personality and is eager to help plan our bucket list trip. She has a wealth of knowledge and made this booking process a fun experience. She is definitely a strong asset for Railbookers and I will give her name to other travel consultants looking to book travel with all venues associated with this company.. She is a delite to work with!!

Date of experience: June 19, 2025

Kelli Lundquist was awesome to work with. She happily and quickly made the multiple tweaks to the itinerary my client wanted. Even 2 weeks later when my client wanted yet another tweak, she took care of it promptly and then stayed a bit late to help me get the payment processed. I would definitely like to work with her again! Thanks Kelli for making it easy!

Date of experience: June 13, 2025

Utterly shambolic from start to finish. Railbookers operates at a completely unacceptable level of incompetence. The number of errors, oversights, and outright lies we encountered was staggering. Be prepared to chase them relentlessly just to receive your tickets — and when they do finally arrive, expect incorrect details, spelling mistakes, and missing segments.

Despite booking for four people, we arrived to find the hotel reserved for only two, even though Railbookers had repeatedly assured us everything was in order. We were left stranded at check-in with no resolution in sight. Their so-called "emergency" support line is anything but — we waited over 30 minutes only to speak to someone entirely unhelpful.

The rail itinerary was riddled with mistakes: incorrect times, missing tickets, and names spelled wrong. Worst of all, their representatives routinely mislead and try to bluff their way through problems they clearly caused.

Avoid at all costs. This isn't just poor service — it's chaos, incompetence, and deceit rolled into one.

Date of experience: June 09, 2025

Lewis Whitaker is by far one of the BEST agents I have worked with in the travel industry I have been creating travel experiences for over 40 years and he is fantastic. He is professional, knowledgeable, courteous, patient , efficient and above all NICE.

Date of experience: June 12, 2025

The company do not fill you with confidence. They only sent me 1 rail ticket (should have been 2) they gave me the wrong reference to check in on our flight. The voucher for the bus tour wasn`t a voucher and when our flight was cancelled for coming home, they didn`t do anything to help. I wouldn`t use them again, even though they have given us £100 discount, (once I contacted them with our complaints) or recommend them to anyone.

Date of experience: April 21, 2025

Grand Tour of Scotland from London
Booking no. RB129185
Lack of attention to detail

Update -June 23, 2025. Customer service contacted me and we came to mutually acceptable agreement

Date of experience: April 26, 2025

The reservation agent Kelli Lundquist was AMAZING!!, she listened to what my clients needs were , made adjustments readily, and was extremely timely in her responses. She made suggestions to better the trip planning for the clients , and was always happy and cheerful! Made my experience extremely satisfying!!

Date of experience: June 10, 2025

Another company cancelled at the last minute
This company at the last minute provided a seamless itinerary, tickets all booked, independent travel made so easy Just brilliant

Date of experience: June 01, 2025

Charlotte Buchan was extremely patient and helpful in helping me plan daughter's birthday train trip

Date of experience: May 30, 2025

Kelli Lundquist was an incredible help when I was working to put together a very last-minute 10-day Alaska package. She made miracles happen. I have worked with thousands of representatives from hundreds of companies, and she is, by far, the best I have ever had the pleasure of working with. Everyone who came together to finalize this trip was extremely helpful and such a pleasure. They are the reason I will always recommend Railbookers for all of my clients.

Date of experience: May 29, 2025

My recent experience has been extremely disappointing and far below the standard I expected when booking a trip through this agency. I worked with Mark Bliss on my most recent trip and he was arrogant, and hard to work with. I have booked a previous trip with this company and it was much easier when it was not booked with him.

Date of experience: May 25, 2025

I had my first occasion of using Railbookers for a solid, repeat client that had a somewhat narrow travel window, and it’s only 40 days away. After beginning the process of building a prospective itinerary for my client, I found myself without sn agent as the one I began the process with was no longer a part of the Railbookers team. Sienna picked up the ball and ran with it! Helped me wade through numerous details and minor changes like as absolute pro, and did so with a cheerful attitude. I’m sure I, as a newer travel franchise owner an agent, made things harder on Sienna than were necessary, but she handled every detail, and did so quickly. If only every company had a Sienna.

Date of experience: May 22, 2025