Radisson RED Reviews 68

We booked early for 1 night early in May 2025. Cost for 1 double room £1??.00 We had to change the date. Then it cost for 1 night double room was £240. We got to the room, 2 cups of coffee, no little biscuit (you usually get them with your hot drinks, not a deal breaker but would have been more welcoming) nothing in the fridge. Not even a bottle of water. I had to ask at reception later at night for water to take meds.
Went looking for the bar and were told we couldnt use the downstairs bar as it was closing. This was just after 10pm.
They ushered us into a lift to the Sky Bar and it was so busy we couldn't get a seat. They kept pushing more and more people in until it was just so uncomfortable we had to leave and go to our rooms. So what could have been a nice night was spoiled by an early retreat to our rooms. (The rooms with the 2 cups of coffee and no bottles of water).
We had been treated like cattle for a whopping £240. We were with my son and daughter in law who had recommended the hotel. To say they were embarrassed was un understatement. We had friends stay in the Moxy on the same night and they loved it. We’ve been in Premier Inns and been treated better. The Radisson Red could learn a thing or 2 from the Moxy and the Hilton. We wont be back.

Date of experience: May 24, 2025

First time hearing about this hotel. I think it’s very unique and artistic and a great place to stop at. The check it went smoothly, the room is clean and non-smoking. The hotel has a restaurant and the add on breakfast has a good variety of things to choose from. The food does not hurt my sensitive stomach. The staff are very helpful and friendly. Even though the windows don’t open my severe allergies have not been affected. Everyone looks happy with their jobs and it makes a big impact on the week we spend with them. The only thing missing for a super long stay would be a microwave but again they have a restaurant open for breakfast lunch and dinner so food is always available & a snack shop. Very nice brand of hotel with a unique vibe and attention to details in their service. I highly recommend and look forward to seeing their other locations.

Date of experience: May 02, 2025

Simply outstanding experience.
Why?

Lobby was very nice.
I had two minor issues with the room.
What really annoyed me was that I cut my finger on a damaged cup, which I did not see and blood drained on the bed linen.
Next morning I had a flight and went.

What follows now is a showcase of truly outstanding guest relations management in hospitality industry which could easily be adopted by all those big chains out there :

I wrote an email (yes I was provided a real enail adress connected to the hotel in question !) expressing my annoyance and clearly expected no response or some automated bullsh** responder.

INSTEAD I got an instant answer from a Mrs/Mr Mariel (hope I may state the Name here !) - a real person a human being working inside the respective hotel and not sitting in a low budget centers elsewhere.

I got an apology that felt good because it definitely had no intent of playing it down or refusing responsibility.

To make sure they believed me and did not get fooled I sent a picture from my harmed finger.

AGAIN I got an instant apology from the same person PLUS a 50% refund of my room charge.
I rubbed my eyes, couldnt believe it.

Someone took my experience and my feedback serious and responded to it showing such great respect !?

Unbelievable.
Simply outstanding as my 30 years in tourism industry tought me otherwise so many times.

So what can I say ?

First of all. Thank you !
I hope that you share this case with all your staff and establish such a real highly valusble guest relations work all over your locations worldwide. Maybe you should engage the very person involved in this matter to support you with this.

Please also read the other sadly mostly negative comments here. It is not too difficult and surely to your advantage if you would really care as Mrs/Mr Mariel did for you.

People simply expect honesty and respect.

I am pretty much sure same as youself !

Date of experience: April 11, 2025

Radisson RED Liverpool!! ⭐️⭐️⭐️⭐️⭐️

Amazing service, location and rooms were fab! Staff were so helpful and lovely. Can’t recommend this hotel highly enough. Would defo stay here again when Liverpool way!

Date of experience: April 10, 2025

No free orange juice or apple juice… really think I’m about to pay 3 dollars for a cup that isn’t even the same size as a soda? Gotta have some free amenities in the hotel

Date of experience: April 12, 2025

I became a member and booked 2 rooms including breakfast. They charged me again for breakfast and I mentioned this when checking out. I was refunded for one breakfast but not the other 2 so I basically paid twice. We came back after an event and I am disabled. I wanted a seat before we went up in the lift. We were only chatting amongst ourselves. A young man asked what we did as the avent was cancelled. We only laughed and the woman security said I could have you kicked out. We were like why we have not done anything. I wish I had seen the cctv the next day. As she had friends and showing off. I phoned emailed about the price being charged but no reply. Very disappointing. I was looking at there hotel in turkey and thought no. I am not giving you my money again

Date of experience: July 24, 2024

Super! Glasgow Red Sky Bar!
Some Staff work extremely hard to deliver services to customers! A real credit to themselves!
They deserve good tips!
Our group quickly identified that they were understaffed, we waited 30 minutes before our orders were taken.
Enjoyed the chat and views of the city!
The food was fresh and presented well!
Cocktails nice!
Been to this venue several times and always a pleasant atmosphere!
Kennedy Family 👍😊

Date of experience: February 01, 2025

Brand new Radisson red in Galway , Ireland. Spectacular hotel, exceptionally good sleep (quiet room, perfect mattress, sheets, pillows) excellent batch/toilet/shower. Superb quaint day restaurant, and top floor gastrobar. The staf had spectacular manners - extremely well trained, mannerly, courteous and hospitable. we were ther 7th customers, (and our daughter their 1st child) to check in. It was my birthday and they knew how to make it special too, thank you Radisson Red Galway! True professionals. We are sold, will return to the them as our 1st choice in Galway.

Date of experience: November 30, 2024

Re: Raddison Red Heathrow. Issue with maintenance noise on the roof and we were on the top floor. Woken up at 7AM to contractors working. When I asked to speak to a Duty Manager when we went for breakfast around 9am no one was available. Asked again for a Duty Manager at checkout just before 11am, told someone would be 2 minutes, then 5 minutes, and then more than 10 minutes had passed and I got tired of waiting. Extremely poor that when you want to speak to a manager no one is available. I have tried to email the hotel directly since but no response. I have emailed Radisson Customer Care but they’re not interested as it was booked through a third party. I think that just speaks volumes for their interest in service. Don’t expect any help or support if your stay doesn’t go as expected. Not impressed by the unexpected service charge at the bar. Would not recommend Radisson Red, or Raddison as a whole now, based on this brand damaging experience.

Date of experience: October 16, 2024

Do not go there! We visited in August and were double-charged. To this day, we haven’t received a refund or any response to our emails. As VIP members, we’ve never experienced customer service this poor. A lot of feedbacks are the same. This is a fraudulent scheme with a rigged machine designed to take your money. It’s impossible to communicate directly with either Radisson Vienna or Radisson Group support. The only option is to submit forms that they just forward to Vienna, with no follow-up. Despite being VIP clients, no one is listening or helping us. Even the call centre for vip members is a fraud, we can never ever make a phone call there. This group is the worst hotel experience I’ve ever encountered.

Date of experience: August 18, 2024

Esraa in central reservations made my experience so great, she was unbelievably helpful and accommodating as I had left my booking to the last minute. She did everything she could to make my experience much more smooth sailing, and so very helpful and nice. Thank you Esraa, the world needs more people like you ;-)!

Date of experience: October 16, 2024

Check in was painfully slow. Many stations with no one working. The HVAC in the room would not work. Black mold in the shower. Paint chipping and veneer peeling off in the bathroom

Date of experience: October 07, 2024

After a few blips due to family illness, we ve, at long last, managed to get our afternoon tea here.........and what a wonderful experience it's been.
No boring sandwiches here!! We ve had the most wonderful variety of food, both sweet and savoury. Our waiters, Josh and Oliver, took time to explain each item and to ensure we had plentiful tea and coffee. They were very attentive , polite and took time to ensure we had everything we needed. What an asset to your organisation they are!! Well done guys !!
We have enjoyed this sooo much, we' ll definitely be back!!😊

Date of experience: October 03, 2024

Booked for 2 nights for my child’s birthday. Parking was diabolical. 2 disabled marked bays at the front of the hotel. Car park was like a maze. First hotel room had not heating, moved to a second room. Fridge cooler wasn’t working. I was checked out a day early on my key card so when I returned to my hotel room I couldn’t get in. My child struggles with mobility and no body was picking up when I dialled guest services from my mobile. I had to call room bookings and reservations, I was put through to guest services. Supervisor came up and wasn’t very interested. By now my child’s ice cream had melted and then accidentally dropped on the floor. Customer service at this place is terrible and better staff need to be hired.

Date of experience: September 03, 2024

Jenna was an amazing host she was so accommodating and helpful. Best host I’ve had in Glasgow for years! ⭐️⭐️⭐️⭐️⭐️

Date of experience: September 01, 2024

I was charged twice for my room. I tried to call the hotel for days, wrote mails. Nobody has ever even answered. This is truly unbelievable especially for such a big hotel chain like Radisson. It has been a month now! Unbelievable!!! I want my money back.

Date of experience: July 10, 2024

Totally agree with Martin's review! I booked and paid in advance (March 2024) for an accessible room here for myself and a carer, we too were going to see Journey at the OVO Hydro (Cancelled). I called today to see if I could move to another date (22nd Feb 2025), they wanted another £63 on top of the £161 I already paid for one night!! They totally refused a refund as I seemingly booked a non refundable room. They now have 3 months to fill the room and I asked if they keep both payments if they do and guess what they do! Absolutely shocking customer service, absolutely no care whatsoever and total greed to want another £63! Totally disgusted and will never recommend them! I am away to social media to warn all of my family & friends to never use Radisson Red Glasgow!!!

Date of experience: August 07, 2024

I booked and paid months in advance for a room here for myself and my son who were going to see Journey at the OVO Hydro. Sadly the gig has been cancelled. Despite me trying to cancel the room three months in advance, they are refusing to give me a refund. I can't believe the lack of compassion from the Radisson. I will never use them again.

Date of experience: August 06, 2024

So I arrived late. The food was served cold. The Accomodation was fine except for the fact that the air con blew dust mist of the night. Then I had to call front desk because there was no hand wash or hand soap. Can you imagine that? You pay so much and no hand wash or bath gel. Half an hour later I got some hand soap. Then I had to call again for some milk….Then front desk was nonresponsive. Also I needed to set an alarm, wake up call, there was no response. The next morning I called room services again, again and again, no response. I spoke to the duty manager, lady in a red dress and with long dark hair, she said 100% she would email me in the next half an hou. But no reply. She said she would be able to offer some compensation for her bad service only if I had paid at yeh hotel which I had. But no response and no email. Bad service and bad staff. leonardo hotel much better. I made several complaints to the lady manager but they fell on deaf ears

Date of experience: July 30, 2024

Upon return from our trip there was evidence of vehicles having been robbed. As we walked back to our securely parked car we walked past a white van that had empty tool boxes disgarded at its side. Strangely there were two ice cream vans which had been ransacked. Our vehicle had its tailgate lock smashed. £300 to repair. I’ll go elsewhere in future.

Date of experience: June 30, 2024