Verified
With Pyle, a human will answer your question or help you out—no searching fruitlessly through web sites or trying to get a chatbot to understand what you are even asking. Much appreciated!
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Review summary
Based on reviews, created with AI
See what reviewers are saying
Currently 3 stars due to broken 3 lug hose connector to machine thanks to Pyle for their speedy reply. It will get 5 stars when the replacement part arrives. Serenelife 1300BTU unit is large.use... See more
Company replied
I have had problem after problem with my machine. I have multiple emails replacing parts and because I'm one month past warranty customer service won't do anything. That's a load of crap when the prod... See more
Company replied
Verified
Got exactly what I needed. Works perfectly. The only issue I experienced was that it was discoverable on Bluetooth under a different name than was mentioned in the instructions. I eventually foun... See more
Company details
- #97 of 107 best companies in Electronics Store
- #38 of 47 best companies in Electronics Company
- #10 of 11 best companies in Hi-fi shop
- #5 of 6 best companies in Home Audio Store
Written by the company
Pyle Audio has been a trusted name in professional and home audio since the 1960s, offering high-quality, affordable sound solutions. From car and home audio to PA systems and megaphones, our products are built for superior performance. Enjoy free shipping on all orders and a 3-year warranty. Need assistance? Contact our customer service team at (888) 318-7953.
Contact info
1600 63rd Street, 11204, Brooklyn, United States
- (888) 318-7953
- Support@PyleUSA.com
- www.pyleusa.com
3.6
Average
212 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
Verified
Quick shipping and carefully packaged!
My megaphone arrived VERY QUICKLY and it was packaged really well. Really high quality product and I'm super happy!
Date of experience: June 25, 2025
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Verified
Price is usually a determining factor…
Price is usually a determining factor however quality is important as well. Pyle's communication with me after the purchase was immediate and awesome!
Date of experience: June 24, 2025
Verified
Real customer service
With Pyle, a human will answer your question or help you out—no searching fruitlessly through web sites or trying to get a chatbot to understand what you are even asking. Much appreciated!
Date of experience: June 24, 2025
I have had problem after problem with…
I have had problem after problem with my machine. I have multiple emails replacing parts and because I'm one month past warranty customer service won't do anything. That's a load of crap when the product was faulty from the beginning! I will never buy a Pyle product again
Date of experience: June 24, 2025
Reply from Pyle Audio
Hi Nicole,
We’re truly sorry to hear about the trouble you’ve experienced with your machine and understand how frustrating that must be.
Please note that all Pyle products come with a 3-year warranty, as long as the product is registered on our website at pyleusa.com/pages/registration
If your product is just outside that 3-year timeframe, we’re always willing to review each case carefully.
Please reach out to us at support@pyleusa.com or (718) 535-1800, and we’ll do our best to help resolve the issue.
Thank you for bringing this to our attention.
Air conditoner Serenelife 1300BTU One…
Currently 3 stars due to broken 3 lug hose connector to machine thanks to Pyle for their speedy reply. It will get 5 stars when the replacement part arrives. Serenelife 1300BTU unit is large.used it even though awaiting replacement hose connector. Small Bedroom was 28C two hrs took it down to 17C before bed. A bit noisy in the bedroom, switched off at 2 am and stayed cool all night.
Date of experience: June 18, 2025
Reply from Pyle Audio
Hi Ian,
Thank you for your review, and we sincerely apologize for the delay and inconvenience you’ve experienced with your replacement part.
We will follow up with our support team immediately to ensure the replacement hose connector is shipped out to the address you provided.
If you have any additional questions or need direct assistance, please feel free to contact us again at 📧 support@pyleusa.com or call us at ☎️ (718) 535-1800.
Thank you for your patience, and we appreciate the opportunity to make this right.
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Verified
Very good value for the money
Very good value for the money. I will be a repeat customer should I need another one.
Date of experience: May 27, 2025
Verified
Great experience
Easy ordering, good communication, item shipped on time and arrived in perfect condition.
Date of experience: May 27, 2025
Verified
Got exactly what I needed
Got exactly what I needed. Works perfectly. The only issue I experienced was that it was discoverable on Bluetooth under a different name than was mentioned in the instructions. I eventually found it and I'm able to use my outdoor speakers again!
Date of experience: May 27, 2025
Verified
Reply from Pyle Audio
Hi Tom,
Thanks for sharing your experience! We’re happy to hear you’re enjoying the speaker, but we apologize for the missing strap.
Please get in touch with us at 📧 support@pyleusa.com or ☎️ (718) 535-1800, and we’ll make sure to send the strap your way as soon as possible.
We appreciate your support and look forward to getting this sorted for you!
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Verified
I was fraudulently charged for an order…
I was fraudulently charged for an order because support was an AI bot instead of a human who could understand the very simple words "I do not want this order, I found an upgraded product on your site which I need instead and have already purchased that one."
Date of experience: May 27, 2025
Reply from Pyle Audio
Hi Joshua,
We’re truly sorry to hear about your experience and the frustration caused by the misunderstanding during the order process. While we aim to streamline support with AI tools, we understand that nothing replaces real human help when it matters most.
We’d like to make this right for you. Please reach out to our team at 📧 support@pyleusa.com or ☎️ (718) 535-1800 so we can review your order details and help resolve the issue as quickly as possible.
Thank you for your feedback — it helps us improve.
Absolute worst support of all time
Absolute worst support of all time. Bought a treadmill and received it very damaged. They take weeks to respond and end up sending the wrong parts. Then after everything will not help me return it at all. 4 months since I bought it and haven't been able to use it or return it. Don't ever use this company
Date of experience: May 22, 2025
Reply from Pyle Audio
Hi Austin,
We’re truly sorry to hear about your experience, and we sincerely apologize for the delays and frustration you’ve encountered. This is not the level of service we aim to provide, and we understand how disappointing it must be to wait this long without a proper resolution.
We want to make things right. Please contact us directly at 📧 support@pyleusa.com or ☎️ (718) 535-1800 with your order number and case details, and we’ll prioritize your request to find a solution as quickly as possible.
We appreciate your patience and the opportunity to improve your experience.
We got the speakers timely
We got the speakers timely. However we needed to exchange for smaller size. We emailed 3x and also chatted-but no response. No phone to contact them. Disappointing!
Date of experience: May 10, 2025
Reply from Pyle Audio
Hi Phyllis,
Thank you for your feedback, and we’re very sorry to hear about the difficulty you had reaching us regarding your exchange.
That’s not the experience we want our customers to have, and we sincerely apologize for the lack of response. We’d like to make this right—please reach out to us directly at 📧 support@pyleusa.com or call us at ☎️ (718) 535-1800. Our team is ready to assist you with the exchange and ensure it’s resolved quickly.
We appreciate your patience and the opportunity to improve your experience.
Verified
I inherited the device when I purchased…
I inherited the device when I purchased the building and it worked well for a little bit. Then had trouble with it playing the USB finally got that to work for a little bit. Then it wouldn’t play it anything at all so I bought another one. Can’t get the USB to work on that one. And I had emailed a few times and not getting any help.
Date of experience: April 24, 2025
Reply from Pyle Audio
Hi Allison,
We’re sorry to hear about your experience and truly appreciate you bringing this to our attention. We understand how frustrating it is to run into repeated issues and not receive timely support.
We’d like to help resolve this as quickly as possible. Please reach out to us directly at 📧 support@pyleusa.com or call us at ☎️ (718) 535-1800 with the model number and a brief description of the issue, and our team will prioritize your case.
Thank you for your patience—we’re here to make things right.
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I received a PPHP1249KT Active and…the user Manual could use some help
I received a PPHP1249KT Active and Passive PA
System Kit. The sound quality is great when you team this up with something other than the mic included. I have a Tonor TW820 Wireless Microphone and it sounds fantastic. The only negative comment I have concerns the User Manual. It doesn't give you any guidence on how to hook up a Pyle 6 channel mixer that I also own to the system. It really only shows you what it includes in the box you receive. 2 boxes came in one very large box.
Date of experience: May 01, 2025
Verified
Quick turn around without jumping…
Quick turn around without jumping through hoops and other things.
Date of experience: April 24, 2025
Verified
Great customer service
Great customer service! You guy's rock and thank you!
Date of experience: April 24, 2025
Verified
What I liked was that I was notified at…
What I liked was that I was notified at every step on my order. Also shipped and delivered as promised.
Date of experience: April 25, 2025
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Verified
I liked your quick responlittle on the music! se to deliver…
I liked your quick response to deliver and your discount offer. I also thought the speakers being 500w would be louder.
Date of experience: April 24, 2025
Verified
Customer service took care of my issues…
Customer service took care of my issues promptly. Thank you
Date of experience: April 24, 2025
Verified
Replacement unit works great
After submitting my claim form and following up on the status of my claim, they immediately apologized for the delay and delivered a replacement AC unit within five days. The new unit works terrific.
Date of experience: April 24, 2025
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