PUREPLUS Reviews 102

All items fulfilled as ordered. Quick customer service response.

Date of experience: June 25, 2025

The only complaint I can offer is the fact that when I checked on my order the status read, "On Hold". But I received the filter the very next day...so just something amiss internally with the site, etc.

Product installs EASILY. Instructions are easy to understand and there is also a video that helps if necessary. I reviewed it before I even placed my order.

So far...love it...after about 5 days in-service.

Date of experience: June 13, 2025

great description and help with compatible units

Date of experience: May 28, 2025

Very easy to order and delivery was right on time.
No complaints or problems. Would definitely order again.

Date of experience: May 30, 2025

I recently returned two refrigerator filters to your company. I had purchased extras, then had to get a new refrigerator so I did not need these filters. It had been some time since they had been purchased, but when I contacted your company, the person on the customer service team was so very helpful. She worked diligently to determine which filters I had, sent me a postage free address label and procured my refund. She was so very persistent and efficient… I truly appreciate all her efforts. She is a credit to your company.

Date of experience: May 30, 2025

Great customer service!

I observed an issue with the filter and contacted the customer service team. They replied quickly and assisted me with my concern, offering to ship replacement filters. I'm very appreciative of the quick service by the team!!

Date of experience: April 29, 2025

Had a problem with a hose leaking on my water filter system after the warranty was up and they stood behind their product and sent me a new one.

Date of experience: May 21, 2025

Mostly everything was fine getting the filter. It was hard trying to find the right one of what I needed but when I did, I ordered it and everything was just fine.

Date of experience: March 26, 2025

I had a 5 year old whole house water filter that I couldn't turn and open up to get the used filter. I decided to buy a new one on Amazon as this model, FHN10BB, had a pressure release valve which I liked to make replacements easier. The instructions came without one critical piece of information: How do you attach the filter to the mounting bracket when the holes on the filter are smooth? What amazed me the most that there was no mention at all about how to attach the filter to the wall. 4 emails that took 19 days to go back and forth still did not give me the answer. I thought I was dealing with a foreign company who had to translate my requests. NO INSTRUCTIONS STILL. I felt like I was asking for the nuclear codes to a patriot missile as I had to prove I bought the $45 product over and over again. Good luck out there.

Date of experience: March 31, 2025

Could not find this filter retail.
Found it o. Our website. Easy to identify by type and number. Easy to order. Price was a 2:1 ratio.

Date of experience: March 04, 2025

Bought a PurePlus countertop filter system in Jan 2024, thinking it was a smart investment. The price seemed justifiable since the filters were supposed to be replaceable every 6–12 months—clearly a product meant for long-term use.

Well, guess what? We never even got to replace the filter once. Both the machine and its filters were discontinued just a year after purchase. No warning, no customer support, just a “sorry for the inconvenience” and then silence.

Now we’re stuck with an expensive piece of plastic that’s completely useless. Extremely disappointed. If you’re considering buying from PurePlus—don’t.

*Update March 29:
PurePlus responded below trying to shift the issue to Amazon. For the record, I’ve only been in contact with PurePlus official customer service (same email address) from the start. I was told the machine and filters were discontinued, and after that, all follow-ups were ignored.

Now they claim they “can’t see any previous correspondence.” This just goes to show how reliable and genuine their post-purchase support really is. Still no replacement, no refund, no accountability.

*Update March 31:
PurePlus has now responded to my previous email directly regarding the issue, and we’re currently in communication. I’ll update this review once there’s a resolution.

*Update April 4:
After finally getting a response from PurePlus via email, I was offered a “trade-in” discount if I purchased their new countertop hot and cold water system. However, there was only one such product on their website, and it was already on sale, so it wasn’t clear whether the 50% discount was an actual trade-in offer or just referencing the existing promotion.

I responded on Monday asking for clarification and the product link. It’s now Friday, and I’ve received no response.

At this point, it’s clear that their customer support is inconsistent and unwilling to follow through. Still no resolution, no accountability.

Just to be clear—this review isn’t meant to stir up drama. It’s to warn other customers and hopefully push for some basic accountability. So far, their customer service has been slow, evasive, and lacking any real sense of responsibility or service commitment.

Date of experience: March 23, 2025

Easy to install. Great water preasure . Makes water fast..Works awesum. Filtered water and RO water. I use the RO water for my aquriums. Highly recommend..

Date of experience: March 03, 2025

Great price. Fast shipping. Had in stock exactly what I needed.

Date of experience: February 14, 2025

I got exactly what I ordered and faster than I needed it. I like not having to give money to Amazon!

Date of experience: March 04, 2025

Date of experience: March 04, 2025

Good price and fast shipping.

Date of experience: February 27, 2025

I still don’t have my order your service seems good but your choice of shipping is bad.

Date of experience: February 24, 2025

Easy ordering process and responsiveness.

Date of experience: February 26, 2025

Good filters with prompt easy order services and delivery at a reasonable price.

Date of experience: February 25, 2025

Ordering the products were easy and they arrived earlier then anticipated.

Date of experience: February 24, 2025